Nothing

Everything

Stayed in June 2024

Our room had a sewer smell coming from under the sink in the bathroom. It seemed to go away the next morning, but returned again the next day. We delayed complaining about this until our 3rd day when it got really bad. The assistant manager was very nice and switched us to another room (upgrade), which we were very grateful for. The buffet was OK, but not on par with the Las Vegas buffets we had experienced previously. Also the distance between the different stations was too far and made it difficult to figure out where everything was until we got use to the locations after several days. I wold also suggest a few more places where guests could get quick snacks and meals instead of having to go to the high end restaurants. I know you have Malibu and the Tea Room, which we utilized, but feel you could have a few more restaurants with different selections.

The room layout and the hotel in general was very good. Grounds were very well landscaped and maintained. Staff was extremely helpful and courteous when we reported our issue in the bathroom and whenever we encountered any of the staff.

Stayed in June 2024

The welcome part was so disappointing The staff were all so nice except the supervisor who was very rude and unfriendly and not so welcoming which is a big turn off as a start

Everything about the hotel was amazing

Stayed in June 2024

Everything was perfect

Stayed in June 2024

Everything is amazing

Stayed in June 2024

1.The reception area is damn funny and inconvenient. 2.Hotel ground floor Lobby was not managed well too much rush and crowd . 3.The person at the water park entrance while giving batch was absolutely rude and not professional. 4.We had late check in almost post 6pm and we were asked to check out at their time hardly any 30-40 mins grace . The manager actually came to the room to inform us . At buffet the staff wasn’t that attentive . Food was okay at buffet. 5. The manager or some senior girl at Cloud 22 I felt she is also not professional not courteous enough to take order although there was 10 mins for the restaurant to shut and serving one drink from bar Wudnt have costed her anything although I was happy the African guy there served us the drink very politely . Except her all the staff at the cloud reception was warm and amazing . 6.The buffet staff need to be more attentive and should give a luxury experience also at the stay . 7. The property only lacked in giving the truly luxury experience to the visitor which is as basic as being calm warm and attentive . Else the property is absolutely stunning so you actually enjoy every min there .

Everything was fascinating

Stayed in June 2024

The reception and check-in process took a very long time. Communication with me before arriving at the resort was extremely poor. The booking system rejected my credit card online, and they sent me threatening messages that the reservation would be canceled if the full payment was not made before arrival. I did not like this approach at all.

The room, the view, the lobby, and the seating areas were wonderful, with spacious areas and beautiful decorations. Additionally, the kids’ club and the spa were among the best facilities available. Furthermore, the diverse food options satisfied all tastes.

Stayed in June 2024

The experience was perfect!

Room was amazing!

Stayed in May 2024

Entrance fees for the infinity pool (cloud 22)

Stayed in June 2024

Amazing staycation. A lot of facilities for kids , great staff, amazing spa

Stayed in June 2024

Every thing

Excellent

Stayed in June 2024

Nothing

Everything

Stayed in June 2024

Only negative is the new price tariffs at Cloud 22. We spent two days there last time we came but this time the new prices are unacceptable. 470aed just for a sunbed non-redeemable even for hotel guests. Also new morning and sunset sessions - real shame as we enjoyed it so much but unless the prices change we won’t visit again.

It is our 2nd time at the Royal- we booked last year while we were still having breakfast on our last day. A year later, it still doesn’t disappoint.. room, staff and service exceptional. The little touches of sandals for kids and adults- lovely We’ll be back soon!

Stayed in June 2024

The price of the buffet for kids is expensive they are not eating a lot. They have 8 & 12 years old and they are eating one plate of pasta some bread and one ice cream. 150 aed each its a lot. No teens kids club and sustainable activities for 8 years old and more. No access free to Cloud 22.

Everything is clean, the staff is amazing, oriented customer satisfaction. We enjoyed a lot. We spent a very good time and we celebrated Eid and weddings very nicely. Our experience is a success!

Stayed in June 2024

Service was excellent specially housekeeping. Antidote made our room clean and tidy which made us stay very comfortable.

Stayed in June 2024

Everything

Everything

Stayed in June 2024

Dinner by Heston was average and very overpriced

Everything. Place was spotless. Staff were consistently polite and accommodating throughout the hotel.

Stayed in May 2024

Everything!

Stayed in June 2024

N/A

Grest hotel. Highly recommend. Bravo!!!

Stayed in June 2024

Nothing

Everything

Stayed in June 2024

The tables and plates smelled eggy and disgusting in Gastronomy for breakfast

Everything

Stayed in June 2024

That the beach closes at 6:30pm, quite early, wish it could be open for longer.

My family and I loved the facilities that were offered, such as the waterpark and pools.

Stayed in June 2024

A big downside for me is that there is an additional cost to use the rooftop pool - Cloud 22. I understand that the hotel want to keep this exclusive, but not offering any deals or discounts to hotel paying guests isn't right given that we are already spending a lot of money to stay at the property.

An amazing hotel which really focuses on the experiences. From the multi-cuisine breakfast, to the breathtaking rooms & views of the palm, there is nothing I can fault. You pay for what you get at the end of the day, and though this hotel is extremely expensive, the experience is second to none. I highly recommend trying out some of the in-house restaurants including Jaleo & the Royal Tea Room. Use the free sprinter to get to the Atlantis, The Palm and check out Nobu as well!

Stayed in June 2024

Nothing at all

Everything was first class service and very professional

Stayed in June 2024