Sarooj District - Hilton Road, Al Ain, United Arab Emirates
#4 of 18 hotels in Al Ain
Guests' ChoiceBased on 3890 hotel reviews
8.3Cleanliness
8.6
Comfort
8.6
Location
8.7
Facilities
8.4
Staff
8.9
Value for money
8.2
Free WiFi
8.8
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End of dialog contentReviewed: 25 June 2024
Abdullah
United Arab EmiratesNone
Swimming up to 10 pm, complementary sweets, smart TV sofa bed and comforting beds
Stayed in June 2024
Reviewed: 24 June 2024
Zafar
United Arab EmiratesNothing much but the interiors stuff are bit old.
Spacious room, clean, entertainment for kids, location. Over all was having good experience.Mr.Shanel Jasurbek Ravin was a best staff at the restaurant. Much appreciated him for the best customer service.
Stayed in June 2024
Reviewed: 23 June 2024
Mohamed
MaldivesCan’t sleep at night & they said sound proof but no sound proof i couldn’t sleep whole night, noise from other rooms & corridors. Even though hotel is good , it was a terrible since couldn’t sleep because of the noise even night 01am also
Pool is the amazing
Stayed in June 2024
Reviewed: 22 June 2024
Sami
OmanEverything, the stuff was helpful and so kind, the rooms was very clean. Everything 🫡😂
Stayed in June 2024
Reviewed: 21 June 2024
Mohsin
United Arab EmiratesSmall family pool and limited facilities
Nothing special
Stayed in June 2024
Reviewed: 21 June 2024
Albattashi
OmanNothing
The location is very good near city, good service, swimming pool facilities great, friendly staff hk, Hossa, Anisha
Stayed in June 2024
Reviewed: 21 June 2024
Sameer
OmanFamily pool was busy and some guys were very annoying
Very comfortable place, breakfast was fantastic with variety, clean rooms special thanks to kalesh & shuba, friendly staff from reception especially hosssm, owais, dinesh
Stayed in June 2024
Reviewed: 20 June 2024
Nancy
United Arab EmiratesThe breakfast is sumptuous a lot of variety and we are satisfied with the food and the staff around is so friendly.
Stayed in June 2024
Reviewed: 20 June 2024
Abbas
United Arab EmiratesAmazing experience. Just because of the hospitatlity of the staff especially Shenal, Ramesh, Aji and Nitu. They were servicing in the dine in area with full heart. Lovely people.
Stayed in June 2024
Reviewed: 19 June 2024
Nadim
United Arab Emiratesthe bed is not comfortable at all, also the sofa bed bed mattress is so thin and not comfy. and the worst thing that we didnt like is that some people went with their clothes in the swiming pool.
the nicest thing in this hotel is the water slide! the kids loved it! and the hotel lobby manager was so nice and helpfull and he upgraded our room for a good deal.
Stayed in June 2024
Reviewed: 19 June 2024
Emoke
SlovakiaThe hotel is a little dated but the service makes up for it.
Staff were exceptionally helpful and attentive. We had a bicycle with us, which they came to take into storage immediately as we walked through the door and checked us in as priority while there was a busy queue at the check-in desk. The dedicated lap pool was great for swimming, while the family pool had a relaxed atmosphere and very nice pool bar with attentive service. Restaurant staff were super helpful, very friendly and exceptionally efficient despite the crazy busy Eid crowd. Food was delicious and the buffet had ample choice and variety.
Stayed in June 2024
Reviewed: 19 June 2024
Hesham
United Arab EmiratesServing of fried eggs and omelet.the place conflicts with the other food trays and not organized in civilized manner.Also the chief responsible for the same bypasses the turns according to his mode with no respect of standing in line.Thanks to chief Mohammed who tried to compensate his collegue mistake.
Every thing was fine
Stayed in June 2024
Reviewed: 18 June 2024
Waruna
Sri LankaNo
Very nice food and service are delicious, thanks to every staff member in flavors especially Kaung, Ramesh,shanel, Sheila and Manger Ritu, who are very friendly and outstanding,
Stayed in June 2024
Reviewed: 18 June 2024
Arun
IndiaThe service at dinner and breakfast was really good. Ajith and his team took care of us. It was a good weekend getaway.
Stayed in June 2024
Reviewed: 17 June 2024
Varghese
United Arab Emirateswonder full stay with your property special hotel staffs are good and restaurant staffs also nice
Stayed in June 2024
Reviewed: 17 June 2024
Drisya
United Arab EmiratesUnfortunately we got a smoking room and were annoyed with the smell leakage. This wasn't highlighted in the booking, so please confirm before you get the keys or request it prior. The bedside sockets were not working. A guy near the pool area was a bit rude about wetting the floor which was on the way to the changing room and we were waiting for our towels (completing their formalities).
They also arranged a complimentary cake and decorations in our room for our friend's birthday celebration. Great outdoor activities available Pools are well maintained and temperature controlled with full-time security. Mr. Ramesh in the club house has done a great job.
Stayed in June 2024
Reviewed: 17 June 2024
Mahesh
United Arab EmiratesGood service at the Pool Bar and Restaurant especially Ramesh, Sandya and Shinal
Stayed in June 2024
Reviewed: 16 June 2024
Heidi
OmanGood location on way into town. Pool facilities are fantastic. Lively bar open late with outdoor seating.
Stayed in May 2024
Reviewed: 12 June 2024
Haitham
OmanBreakfast needs to have more selection of food.
Location, excellent value for money, very nice staff. The swimming pools are superb.
Stayed in June 2024
Reviewed: 11 June 2024
Mohammed
United Arab EmiratesNothing
Every thing
Stayed in April 2024
Reviewed: 10 June 2024
Aveline
PhilippinesNA
Na
Stayed in April 2024
Reviewed: 10 June 2024
Mundher
OmanNothing
Swimming pools and slides
Stayed in June 2024
Reviewed: 10 June 2024
Jalal
United Arab EmiratesThanks for jasurbek and sardhyq and sheila. They are so nice
Stayed in June 2024
Reviewed: 10 June 2024
Eleanor
United KingdomGreat for families. Great facilities. Good food options. Friendly and helpful staff.
Stayed in June 2024
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