Sarooj District - Hilton Road, Al Ain, United Arab Emirates
#5 of 19 hotels in Al Ain
Guests' ChoiceBased on 3732 hotel reviews
8.3Cleanliness
8.6
Comfort
8.6
Location
8.6
Facilities
8.4
Staff
8.9
Value for money
8.1
Free WiFi
8.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 19, 2024
Yasmin
United Arab Emirates1. your information is not updated in the app.. i see pets allowed with charges, i kept on calling the number provided no answer, so i came personally to book only to get an answer of no ,i arrived late and i had to spend my first night in the car with my paralized cat because of your false information. 2. you should have someone answering the provided number after 6 pm because as understood no staff to pick up the phone after 6.30 which is inapproprita for a hotel providing 24/7 service.. at least forward it to concierge.. 3. duvey are horrible to cover with when sleeping..as if im covered with plastic bag. its too hot and uncomfortable. 4. bathrooms water pressure is too weak and the toilet is not considering people who are overweight.. you should be considerate to all size all shape. 5. you and all hotels should have a place to keep pets in like a nursery but for animals, most people have pets now and it is difficult to find a place for them when travelling, as said above i had to spend my first night in the car because of your false information, no pet clinic open at that time to leave him in and i struggled a lot. 5. keep your site updated and the links in the barcode scan for the room service up to date, covid menue is still there.
staff are nice.. thanks to Alam and Sandhya very frendly, nice people who gives you positive vibes specially in the morning 😊 when you want to start your day happy.. hospitality of staff is great in general.
Stayed in May 2024
Reviewed: May 18, 2024
Thani
United Arab EmiratesThe breakfast was standard and the king bed was too hard for my comfort.
I had a good stay, with clean facilities and a comfortable environment. The location was adequate. Staff members Kaung, Sheila, and Yasir were helpful and friendly, adding to the overall positive experience. Good value for the price.
Stayed in May 2024
Reviewed: May 18, 2024
Majed
United Arab EmiratesFront desk was very busy since only one person was there
Location and claean
Stayed in May 2024
Reviewed: May 16, 2024
Ahmed
United Arab EmiratesShanel, Alam and Yasir did a great job at serving me at the breakfast buffet this morning. It was a pleasure to meet them.
Stayed in May 2024
Reviewed: May 15, 2024
Mohammed
OmanNothing
Everything is nice The location is good The view is good.
Stayed in May 2024
Reviewed: May 15, 2024
Bernde
Saudi ArabiaPrice hike during Emergency evacuation
Stayed in April 2024
Reviewed: May 13, 2024
Abdul
Omannothing
everything
Stayed in May 2024
Reviewed: May 13, 2024
Sanker
United Arab EmiratesHouse keeping
House keeping needs to be improved. Found used glass kept as it is without washing the same. Rest all was very good and I would say a very comfortable stay. I should say special thanks to the staff in Flavors Reasturant.
Stayed in May 2024
Reviewed: May 12, 2024
Karama
United Arab EmiratesRoom could have been more cleaner . The carpet had stains and some hairs on it.
Good location. Mr. ramesh was so helpful at the breakfast.
Stayed in May 2024
Reviewed: May 11, 2024
April
United States of AmericaVery clean and comfortable. The buffet breakfast was very good. Ramesh was very friendly and helpful.
Stayed in May 2024
Reviewed: May 8, 2024
Azhar
IndiaProperty is too old, it needs renovation. Rooms are squeezed especially the washroom, the photos on booking are the old ones it seems, we didnt get the wow feeling it being a 4 star.property. Corridor spaces and lift was warm, seems ac wasnt working, and few times bad smell in.corridors. We had issues with mini bar and ac not working though it was fixed, wasnt expecting this to happen.
Pool was nice Staff were friendly
Stayed in May 2024
Reviewed: May 7, 2024
Rahma
OmanExcellent location, friendly staff and good breakfast. Thanks to mr. Alam who took care of us during the breakfast .
Stayed in May 2024
Reviewed: May 7, 2024
Ayad
EgyptSwimming pool
Location
Stayed in March 2024
Reviewed: May 6, 2024
Dipti
IndiaFood- no veg option in dinner Room lots of small flies
The stay was good and staff was very helpful. Second day breakfast was very good. Staff Alam and Yasir was very helpful during dinner and breakfast.
Stayed in May 2024
Reviewed: May 6, 2024
Harris
United Arab EmiratesThe connecting doors to the other rooms need soundproofing. We had to hear the guests in our adjacent room.
Location. Staff. Amit in reception. Alam in Flavours.
Stayed in May 2024
Reviewed: May 6, 2024
Ann
United Arab EmiratesThe receptionist who checked us in had a cold shoulder, and though it was 11pm, we had to wait around 15 minutes. Also, the concierge has informed that no restaurants and pubs are closed and asked us to order in room dining. But later, we found out that there is a bar open for 24hrs within the resort and one closer to the hotel.
Service of Alam at the breakfast was pleasant. The bed is comfortable, and the room is spacious. Breakfast was good.
Stayed in May 2024
Reviewed: May 5, 2024
Aisha
United Arab EmiratesServices were too slow
Stayed in May 2024
Reviewed: May 4, 2024
Deborah
United Arab EmiratesThe big pool is too deep 😬
The room is organized, spacious and clean. The food is delicious.
Stayed in April 2024
Reviewed: May 4, 2024
Abdul
United Arab EmiratesThe shower should have curtains as water was splitting around
The breakfast buffet was perfect and many choices were in, I would also thank Jasurbek and Yasir both were very supportive and helpful
Stayed in April 2024
Reviewed: May 2, 2024
Carmelene
United Arab Emiratestiming was not good as it was raining thus my son wasn't able to use the pool
Great experience! very accommodating staff (Ramesh, Elvira, Amal, Prasad and Owase)
Stayed in May 2024
Reviewed: May 2, 2024
Jialiang
ChinaCar parking space seems not enough
room Space are big
Stayed in April 2024
Reviewed: May 2, 2024
Umairbm
United Arab Emiratesneed more discount offer
Room is good and comfortable but i find mosquito inside and outside the room .
Stayed in May 2024
Reviewed: May 1, 2024
Jeff
United KingdomGreat location - and good facilities A couple of restaurants and a poolside clubhouse for something more relaxed Good staff front of desk staff very helpful and concierge Harsha also very helpful
Stayed in April 2024
Reviewed: April 29, 2024
Swapnil
United Arab EmiratesDid not get an update on crib availability
Staff behavior, swimming facilities
Stayed in April 2024
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