Cluster A, Jumeirah Lakes Towers, Jumeirah Lakes Towers, 454439 Dubai, United Arab Emirates
#342 of 737 hotels in Dubai
Guests' ChoiceBased on 1709 hotel reviews
8.2Cleanliness
8.6
Comfort
8.6
Location
8.4
Facilities
8.4
Staff
8.9
Value for money
8.2
Free WiFi
8.8
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End of dialog contentReviewed: 23 September 2024
Irfan
United KingdomPallari the Manger is amazing manger made my stay very comfortable.
Stayed in September 2024
Reviewed: 9 September 2024
Mansoor
PakistanNot attended
Stayed in September 2024
Reviewed: 26 August 2024
Sian
United KingdomThe pillows were extremely uncomfortable, and I struggled to sleep.
I liked the location and the clean, modern rooms.
Stayed in August 2024
Reviewed: 18 August 2024
Aba
GhanaThe toilet button was hard to push
The room was spacious and comfortable. Their food was good and tasty. I enjoyed every breakfast because there were varieties of food to choose from. Thumbs up the Chef and his kitchen. The staff were very friendly and helpful as well.
Stayed in August 2024
Reviewed: 8 August 2024
Marion
United Arab EmiratesYour door is not sync with the door card pass that was given to us, we waited for so long for someone to help us to open our door. it’s frustrating.
The location is good and its nice that guests have free access to the Riva Palm beach. Very nice pool with an amazing view of JBR buildings.
Stayed in July 2024
Reviewed: 6 August 2024
Anthony
United KingdomBeing charged for no-show because of late flight arrival.
Convenient location.
Stayed in July 2024
Reviewed: 6 August 2024
Taha
MoroccoWeak wifi in the room.
Excellent location - Impeccable service - Warm welcome - Special mention to the front personel at night: delightful staff! Breakfast was delicious and copious. Will recommend
Stayed in June 2024
Reviewed: 28 July 2024
The
OmanThere is no privacy inside the rooms and all the sounds and noise inside the rooms are audible. The mattress and pillows are uncomfortable.
Excellent service with such friendly staff.
Stayed in July 2024
Reviewed: 17 July 2024
Shon
United Arab EmiratesNothing
Lake view
Stayed in July 2024
Reviewed: 15 July 2024
Peter
Saudi ArabiaAll issues addressed and solved.
Easy to access Abu Dhabi from Dubai. Very friendly and welcome staff. Any issues promptly addressed and solved. Excellent breakfast. Room service food from adjacent restaurants was also great.
Stayed in July 2024
Reviewed: 14 July 2024
Fadi
Saudi Arabiaall is good
Location is great, easy access to main roads, Room setting was perfect
Stayed in July 2024
Reviewed: 9 July 2024
Mahmoud
EgyptThe whole staff specially the manager salah was very good at his service
Stayed in July 2024
Reviewed: 6 July 2024
Nouman
United Arab EmiratesGave us the room we wanted which was of lake view but had someone’s bag in the room and then it was immediately changed but with the road view. The light near the door would automatically switch on and off. Couldn’t figure out how to turn on the standing shower. If you can add Netflix, OSN, Amazon Prime apps on the TV that would have been perfect.
I like the location, the staff were very friendly, the room was of good size with a good size balcony. Was clean and comfortable.
Stayed in July 2024
Reviewed: 27 June 2024
Zeus54
Russia- Small wardrobe - Not enough hangers in the room - Sound isolation is week (especially from the balcony) - Some restoration and reconstruction would be nice to have
- Breakfast was amazing
Stayed in May 2024
Reviewed: 21 June 2024
Jonas
Saudi ArabiaLevel of services is slow and the smell . Need to refresh the ambiance to be more refreshing upon staying
Location
Stayed in June 2024
Reviewed: 19 June 2024
Sitti
Saudi ArabiaAll the staffs are nice and accommodating, from the receptionists to the house keeping. They assisted us and attended our needs immediately to think that during that time it was hectic time because of the holiday. Breakfast is also good with different choices. The staffs in the breakfast room would even recommend what are the best foods and drinks that you might wanna try.
Stayed in June 2024
Reviewed: 17 June 2024
Fahad
United Arab EmiratesNothing
the staff are so friendly and professional
Stayed in June 2024
Reviewed: 16 June 2024
Abdullah
Saudi ArabiaLate night noise
Price, staff, and service
Stayed in June 2024
Reviewed: 13 June 2024
Rishan
United Arab EmiratesGood
Stayed in June 2024
Reviewed: 11 June 2024
Nosheen
Saudi ArabiaIt was a bit noisy because of UBK downstairs. However, it was a weekend so maybe thats why.
I had a problem with my first room AC - it was too cold and not turning off. The staff upgraded my room to a suite which was a really nice gesture.
Stayed in June 2024
Reviewed: 5 June 2024
Khaled
United Arab EmiratesIts clean and easy access , however try not to arrive at night as it seems there are a lot of nightclubs or bars so the area gets so extremely busy
They were kind and welcoming , also they upgraded our room without us asking 😍.. supper friendly
Stayed in June 2024
Reviewed: 2 June 2024
Mohamad
United Arab EmiratesThe only issue is that reception or duty manager doesn't provide you with the full details related to mini bar and items cost inside the room I took some of the food on the table and I thought they are free for each room but it turns they charge for each one. They should clearify that for the customer that some of things he need to pay for if he used it.
I like the room style and comfort stay in it
Stayed in June 2024
Reviewed: 2 June 2024
Abdulla
United Arab EmiratesGood location Good staff (Vishal) helped me and do good work
Stayed in June 2024
Reviewed: 20 May 2024
Nayrine
United Arab EmiratesI didn't know that the fees for accessing Riva beach club were not included in the room rate.
The room was super clean and spacious.
Stayed in May 2024
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