I didnot like food options

Simply everything, this hotel is one of the best Room, spa, cleanness, staff

Stayed in June 2024

The Spa Facilities

Stayed in June 2024

Amazing guest experience, friendly and professional staff

Stayed in June 2024

I didn’t like the long waiting line for check in

Everything was perfect

Stayed in June 2024

The pool outdoors is not covered hence a little hard to enjoy with the harsh heat but otherwise all the facilities were great. Very Kids friendly.

The breakfast is an absolute delight. Everything is of good quality from maple syrup to the cooked dishes. We really liked it.

Stayed in June 2024

breakfast

Stayed in June 2024

The staff called me several times to pay the spa extras I asked them several times to put the charges on my room but without a success To be called 5 times in row on my mobile and 5 times in my room on my room number is just not polite?!!

The room was nice but with a very loud Air conditioning..Which is strange for an hotel of this class..I asked the room service twice to fix the loud air-conditioning The furniture in the room start to get old and need refreshing Breakfast is just great Pool is clean and superb

Stayed in June 2024

N/a

Great service

Stayed in June 2024

Extremely expensive to eat! Nothing close by either… Too far out of town too. We would have dined in their multiple restaurants if they hadn’t charged over the top prices.

Great pool and public areas.

Stayed in June 2024

no rice at breakfast

pool

Stayed in June 2024

Staff were accommodating and helpful. Really loved the e-butler concept and the personal touches.

Beautiful and Clean. The spa was out of this world

Stayed in June 2024

Nothing all is good

Staff, facilities, services and everything

Stayed in June 2024

High rental price for water equipment

Staff, theme, food restaurant and the accommodations at the beach

Stayed in June 2024

Distance from downtown Dubai and there upfront payment system for incidentals

The facilities and spa

Stayed in June 2024

Location for me was too far away from places I need to go to. I needed more options for my type of exercise routine, however, it didn’t matter as I had a knee injury and wouldn’t have been able to do it anyway

Really great staff. Beach staff exceptional. Spa amazing, should have made more use of it. Food great. Shops, bought loads!!

Stayed in June 2024

the breakfast facilities are too small and there was a little bit of waiting to get into the room

I have been living in Dubai for 12 years and like to do little staycations with my kids. We tired the Atlantis hotel a few weeks ago and it was so disappointing we checked out one day earlier. BUT this week in Zabeel Saray it was the opposite we didn't want to leave. The villa was beyond our expectations although it's not updated in a while you still come inside and feel the wow effect. There is even a private gym, your park your car in your own garage and can jump in the pool from your living room window. The kids club has a small waterpark for the kids which was great and the baby pool in the main pool is shaded.

Stayed in June 2024

Check in process takes quite a long time It was our anniversary event, which I mentioned in my booking, but still I had to request them again to have some special preparation and complementary gift, which they did it later nicely There was no bath robs

It is not the first time to stay in Zabeel Saray, a very luxurious place with best prices compared to other Jumeirah group resorts Big room, comfortable bed A variety of good restaurant options, Lebanese, Indian, Japanese and south American cuisine Very good breakfast at imperial restaurant Long private beach, very clean and very well served

Stayed in June 2024

Nothing, we had a fantastic stay and couldn't think about anything to improve.

During my recent stay, I had the pleasure of spending a significant amount of time at the poolside, where I was consistently impressed by the service provided. Edwin, the staff member attending to us, went above and beyond to ensure our experience was nothing short of exceptional. From the moment we arrived, Edwin greeted us with a warm smile and a professional demeanour. He was attentive to our needs, ensuring we had everything we required to enjoy our time by the pool. His knowledge of the menu was impressive, and he provided excellent recommendations that did not disappoint. The food we ordered was delicious and promptly delivered, always presented beautifully. Edwin's attention to detail and commitment to customer satisfaction was evident in every interaction. He frequently checked on us to ensure we were enjoying our meals and had everything we needed, without being intrusive. Moreover, Edwin’s friendly and accommodating nature made us feel valued as guests. His dedication to providing top-notch service greatly enhanced our overall stay. It is rare to encounter such high levels of customer service, and Edwin certainly set a standard that others should aspire to. I highly recommend the hotel for their outstanding poolside service, and a special thank you to Edwin for making our stay memorable. We will definitely return and look forward to experiencing the exceptional service once again.

Stayed in June 2024

Long check in, we waited till 15.40 when a room became ready

Spacious room, swimming pool, personnel

Stayed in June 2024

The hotel was great. We were given exceptional attention from the first minute we arrived. Kindness, smiling and cordiality were omnipresent. It was especially pleasant how they treated our holiday, which we decided to celebrate in this fabulous oriental palace. The cake, the pastries, the inscription on the bed, it was so cute and nice! Thank you for your attention and hospitality!

Stayed in June 2024

Adult pool on the small side.

Beautiful interiors.

Stayed in June 2024

All the best

Stayed in June 2024

Nothing

Facilities

Stayed in June 2024

Adults area of pool was small , too many kids screaming and shouting in the main pool , breakfast was average, needs quiet section for adults travelling without children.

The hotel was beautiful, the staff very friendly and the rooms large and spacious.

Stayed in June 2024