The room was dirty. The bathroom needed a clean, and the bath was broken . The bathroom door wouldn't lock. The toilet seat was broken no hair dryer available. The last night got bitten all over body and arms by bed bugs felt uncomfortable had big bites everywhere had to buy anti histamine tablets and apply cream so hard not to itch, has taken few days to clear.. Didn't know had a night club also not advertised as one. not suitable for families. whish would have known before paying. wish to have some compensation. Again, wish I would have known before paying so could have changed hotel.

Stayed in September 2024

The staff is very good and cooperative specially Mr Gurnam Singh 👍

Good location

Stayed in September 2024

The toilet where not clean to the standard of a 4 stars hotel

Friendliness of some staffs

Stayed in September 2024

Black mold, bad smell, dirty bathrooms, everyday is a night club party. Too much noise, rats in the halls. Noisy aircon. Not recommended at all.

Stayed in September 2024

good

Stayed in August 2024

Look ,there a lot of things I love about to his place.. they have potential... they only need to make a few changes.. I can think of 6 # 1 the breakfast..I wouldn't call it breakfast.. I showed up for breakfast and they tried to put together something to eat for me. the standards was very low. If I pay for breakfast I expect a little effort. It felt like they was just warming up something from the day before. And coming from America, it reminded me of prison food I see in movies . It's food you have to eat,but not food you on u want to eat .I would eat it If I didn't have any other options. I'm No butter, no chocolate, no croissant, no eggs no pancakes no meat no juice no self service, they gave me a small paper cup of premade coffee with a lot of sugar when I'm diabetic. Why Can't they give me a some porcelain cup and all the ingredients to make my coffee how I like with the amount of sugar or cream I desire. That would've been nice.. I understand the side of town is low budget but ,should that affect the the service.. #2 they had bed bugs . I took pictures and videos. I spent 3 hours trying to get rid of as much as I could so I can be bitten the least.. I had to use the water warmer machine to pour boiling water on the edge of the mattress and used an iron to iron all the sheets and pillows and all my contaminated clothes so I don't bring any back. Specially the babies that are invisible to the naked eyes..... I counted over 20 expired not counting the invisible babies bedbugs # their sink had a leak. And they only give you one towel. So the bathroom was flooded to he whole time I was there. #4 the dirty bathroom.. it's clean to a standard but not my standard. I hate to sight of mold and black things on the corners and still. It make my skin crawl.. I would recommend heavy bleaching or applying new calking once a while. #6 i don't like the bait and switch. The price has a lot of hidden fees. Im. Really busy.

Lots of things I hate about the place. But they have a lot of potential.. I like their freezer compartment in the mini refrigerator. Comes in handy when you leave you a bottle of water to those hot days I like the carpets and the wallpapers. Their furniture are really nice. Everything is really nice they just need to change 5 things..

Stayed in September 2024

Needs upgrading

Location & value for money

Stayed in September 2024

Good service

Good service

Stayed in August 2024

Bad odour in the rooms

Stayed in July 2024

It's very dirty inside, everything looks old, kettle did not work, washroom was very dirty

Nothing in the hotel..only location was good

Stayed in May 2024

So small

The location

Stayed in June 2024

Location No comments

Great

Stayed in June 2024

I almost had heart attack over the wifi ,,,I encounge visitors should prepare their personal internet before they Visit, if not some of them may die of heart attack. Each ten seconds you need to reconnect your wifi. It wasnt stable, it fluctuates like some countries economy The landline , When Your call is answered then You've worn a lottery , call the reception through the landline was like try Your luck . you would call and call until you fedup.it would be better off the room so Customers wouldn't bother themselves than to walk down to seek whatever he or she inquires The cleaners knows how to express themselves well and professionally to customers However they forget their main duty.. They do shallow cleaning, clean the surface and leave all garbages under the cabinet and under bed. The hotel hygiene and tidyness is Unfortunately a disgrace to even talk about, the whole five days I stayed there, the view glass was dusty from inside and outside. The balcony wasnt accessible for customers use Unfortunately. It was a total mess. I wonder what the hous e maintenance were there doing. The first bad encounter i had was when Checking in. I had booked from booking so just went there with my pin and confirmation code , they took me to a stinking with a single bed which I booked big double bed, so was like what was going on. I requested the room to be changed however they turned me down with an excuse that it is the only room available . I asked to refund money and cancel but was denied also instead they forced me to pay additional 200 aed Which moved the total price I saw on booking to 800aed plus..this is no no no no no for a hotel like that. They should stop destroying the hotel name and pay attention to the needful. They received me badly and sent me off badly. And had the worst check off too.

The hotel Location was ok, interior settings and coloring was amazing, and their customer services is something worth talking about accept few staffs diverting from their professional duty to been too personal. I also love how silence the hotel was despite been in clouded location . The bed was so soft and comfy . the room lighting was on points and I love the speed they take to attend to customers need once you're lucky to win a lottery by getting your call through the landline answered

Stayed in June 2024

It’s was not same as the pictures

Nothing special

Stayed in April 2024

Service was very bad • Room and washroom was very untidy and overall management was disappointing

Location only

Stayed in March 2024

dirty and bad location old building, insects everywhere, equipments are very old and out of service

Only the staff

Stayed in April 2024

Clean

Stayed in March 2024

It was dirty and the appliances were burn in wash room.

Only reception was helpful

Stayed in January 2024

Nothing 👎🏻

The staff is rude and management always try to find how they can charge you more money Even for valet parking you have to pay 30Dhr for every single day and They dont allow guest they charge you full 1 night room amount if u have any friend want to visit your room or any friend want to stay with you for night

Stayed in December 2023

Waste of money

Stayed in December 2023

The amenities and services

Stayed in October 2023

Room view... And. They let us wait for long after we checked out. Because they wants to check the room because we celebrate birthday in the room. They said it is not allowed.. Because it takes time to clean.. Which was really disappointing..

Staff was soo amazing. . very polite...especially Housekeeping..

Stayed in November 2023

Not clean.. bed not comfortable.. there are insects in rooms .. noise smell

Location is good

Stayed in December 2023

The room was very small, the AC made a lot of noise, and cigarettes smelled everywhere every morning the receptionist had to call to tell me I was to check out today yet I paid in full for all 3nights I had booked.

Stayed in December 2023