Palm Islands East Crescent Road, Palm Jumeirah, Dubai, United Arab Emirates
#227 of 722 hotels in Dubai
Guests' ChoiceBased on 5673 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
8.5
Facilities
8.7
Staff
9.0
Value for money
8.3
Free WiFi
9.3
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End of dialog contentReviewed: 20 June 2024
Aydin
TurkeyCustomers were extremely loud. We know it is not the hotel's problem but they should manage it. We couldn't sleep because of the loudness coming from the lobby and restaurant area. Also, the pool was not clean this time. Again, it is because of customers. But it needs to be taken care of by the hotel. This is our second stay here. When it was not crowded, we liked everything.
Rooms, decoration, and location are lovely. They gave us a very nice room. Breakfast is fine. We also liked the steakhouse restaurant. People who are supporting luggage, Vale, and 3/4 of receptionists were good.
Stayed in June 2024
Reviewed: 19 June 2024
Ahmad
Saudi ArabiaPool gard
I like everything
Stayed in June 2024
Reviewed: 19 June 2024
Noushad
United Arab Emiratesfood should be tastier,some areas of pool to be covered with shades to ease scorching sun
Breakfast was good,different varieties available,bakery section not to be appreciated,friendly staff
Stayed in June 2024
Reviewed: 18 June 2024
Muhammad
United Arab EmiratesBeach was not too good. No waves. Lots of stones
Amazing pool. Amazing views. Got a complimentary premium room which was cherry on top. Loved my trip
Stayed in June 2024
Reviewed: 18 June 2024
Moha
United Arab EmiratesMinor things, but need to be mentioned: -Usually we would go to the pool twice, in the morning and in the afternoon, avoiding noon time when it's very hot, and a situation which happened twice and was very unpleasant, is when we came back in the afternoon, one of the pool staff questioned us on why are we asking for towels for the 2nd time on the same day, even though we made sure to return any towels before leaving the pool. -Pool closes at 7pm (not sure if it's their Rules or external) would've been better if they kept it open a bit longer
-Location is very good -Not crowded -Fast check in -Staff where generally great, Especially Genelyn from the buffet restaurant (I hope I spelled her name correctly), she was very professional and hospitable, a big thank you to her. And a big thank you for the pool staff as well -Food was really good, many options and very tasty -Pool and view were very nice -DJ which was on 2 days was definitely a plus -Overall, a great experience, and I recommend this place definitely
Stayed in June 2024
Reviewed: 17 June 2024
Eleanor
New Zealandit was all good had to get there early but they had advised that
it was good, a good selection of hot or cold food no hurry from staff.
Stayed in May 2024
Reviewed: 15 June 2024
Deirdre
United Arab EmiratesThe staff were wonderful. Breakfast buffet was diverse and plentiful
Stayed in May 2024
Reviewed: 13 June 2024
Kamran
United KingdomThe food could have a little more variation & the outdoor area could do with some more activities like table tennis , badminton net etc available as a pool and benches are not enough , especially with children. Some shaded area should also be available for protection against the sun. Water sports was extremely expensive , should have discounted rates for hotel residents and that will surly generate more revenue.
Overall good value for money and good relaxing experience
Stayed in May 2024
Reviewed: 11 June 2024
Nagina
United Kingdomthe restaurant, food isnt amazing for the price it is set at
The beach was very nice and pool area was tidying and had great views
Stayed in May 2024
Reviewed: 11 June 2024
Lyus
UkraineSwimming pool is closed 7 pm. It's too much early. Outside still hot so it can be nice to spend more time in water. At least to 9 pm
Clean room. Generous breakfast. Peaceful vibe. Nice beach and swimming pool
Stayed in June 2024
Reviewed: 10 June 2024
Mariacristina
ItalyOur stay was spectacular. The room was spacious, quiet and meticulously designed, offering a breathtaking view of both the pool and the beach. Every detail was carefully considered to ensure comfort and luxury. The breakfast buffet was varied and abundant, catering to all tastes with both sweet and savoury options. The selection was impressive, and everything was fresh and delicious. The pool area was well-equipped, with temperature-controlled water that made swimming a pleasure at any time of day. The beach was clean and with crystal-clear waters, perfect for a relaxing day by the sea. However, the true highlight of our stay was the exceptional team. Mrs Ruth, Mr Shohruh and Mr Christian went above and beyond to make our anniversary special. Their effort and kindness deserve a huge shukran and a well-deserved pay raise.
Stayed in June 2024
Reviewed: 7 June 2024
Maribel
United Arab EmiratesNone
We had an amazing time at the Hotel.They prepared a nice bed decor with a Birthday cake for me.Thank you so much. The rooms were clean and comfortable. The breakfast buffet was delicious, with a variety of options! The staff were attentive and went out of their way to ensure that we were comfortable.I love the infinity pool..Highly recommended!
Stayed in May 2024
Reviewed: 5 June 2024
Giorgio
United Arab EmiratesEverything was ok
Location and ambience
Stayed in April 2024
Reviewed: 3 June 2024
Kesavan
United Arab EmiratesValet service so slow. I self parked my car. Dinner should have been more varieties, particularly main Dish. Booked premium room, we are 2+1 , when we place extra bed for my kid , then bit of congested.
I liked Breakfast and Swimming pool. F&B staffs are very friendly. Room cleanness is good. it was a happy Stay.
Stayed in June 2024
Reviewed: 3 June 2024
Mohit
United Arab EmiratesWashroom.. 5* level.. bath tub shall be there
So many things
Stayed in June 2024
Reviewed: 2 June 2024
Shahnaz
United KingdomThe Youtube issue on the seventh floor 🤣
The staff are sooooo good and friendly and always available for help with a smile on their face.
Stayed in June 2024
Reviewed: 2 June 2024
Sabia
United KingdomInclude Dubai Mall in the shuttle service
The staff were so warm and showed genuine care towards the children. They always went out of their way to help. Hotel management tried to accommodate all our requests. The pools were great for the children. The hotel was not overwhelmingly big so felt more special
Stayed in June 2024
Reviewed: 2 June 2024
Wael
United Arab Emiratesstaff so nice specially miss Wafa on reciption great thanks . pool and beach amazing
Stayed in June 2024
Reviewed: 31 May 2024
Khaoula
United Arab EmiratesThere was construction around and the noises were a bit uncomfortable, wasn’t the hotel’s fault
The staff are all amazing! Positive attitude, always smiling, got a free upgrade to make up for the bad day I had from Mohamed in the reception!
Stayed in May 2024
Reviewed: 30 May 2024
Cheryl
United KingdomEven when paying extra to check in early was unable to use the all inclusive. Unable to use the a la carte restaurant as part of all inclusive even just once throughout the week. Some sun beds broken could do with a little bit of updating those The hotel cars very expensive make sure you ask at reception to call you a taxi and not the concierge as they call their cars which are much more expensive
Very small and intiment
Stayed in May 2024
Reviewed: 27 May 2024
Yushica
South AfricaWe went to have drinks at the Mojito bar and could not charge the bill to the room. Eventually they agreed to send someone up to the room once we were done to settle the bill.
Clean and comfortable hotel.
Stayed in May 2024
Reviewed: 27 May 2024
Bilal
United Arab EmiratesRoom cleaning needs more attention
The staff was very friendly, Room was comfortable. Nice beach and good foods.
Stayed in May 2024
Reviewed: 26 May 2024
Harshadas
IndiaThere was no cooling in the air conditioning system, and it was not clean. Faced disturbances several times to fix it. Missed a lot of happy moments due to that. The Washroom has a problem with water draining.
Warm greetings from the staff with a smile
Stayed in May 2024
Reviewed: 26 May 2024
Mustapha
Saudi ArabiaNOTHING
EVERYTHING
Stayed in May 2024
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