Jumeirah Beach Road, Madinat Jumeirah Resort, Al Sufouh, Dubai, United Arab Emirates
#36 of 740 hotels in Dubai
Guests' ChoiceBased on 787 hotel reviews
9.2Cleanliness
9.5
Comfort
9.6
Location
9.6
Facilities
9.4
Staff
9.2
Value for money
8.5
Free WiFi
9.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 25 September 2024
Craig
United KingdomEverything was perfect
Attention to detail
Stayed in September 2024
Reviewed: 25 September 2024
Almas
CanadaBeautiful
Stayed in September 2024
Reviewed: 23 September 2024
Ashish
United KingdomThe half board package is poor, I wouldn’t recommend that.
Excellent hotel and the boats that take you from one destination to the other is great. Location is fantastic and the hotel is stunning.
Stayed in September 2024
Reviewed: 21 September 2024
Karen
AustraliaNothing.
As always everything was outstanding. The staff, service and pure luxury of the hotel never fails to make us feel spoiled.❤️❤️
Stayed in September 2024
Reviewed: 19 September 2024
Ilyaas
United KingdomNothing
Everything
Stayed in September 2024
Reviewed: 16 September 2024
Jarrah
KuwaitNothing all was good
I like the whole community from starting with the friendly stuff to the amaxing breakfast to the facility and souq
Stayed in September 2024
Reviewed: 15 September 2024
Diwan
United KingdomService has gone downhill. Some waiters are just not bothered or trained well. Not enough buggy transport. You can end up waiting 20 mins which is unacceptable.
Spacious rooms. Beautiful gardens and great beach. Lots of restaurants. Great food. Waterpark
Stayed in August 2024
Reviewed: 13 September 2024
Nebojsa
SerbiaThe politenes of the staff together with comfort and luxury of this hotel make in one of the best hotels I experienced in my life. I never saw more polite staff. The hotel is so clean that you could eat from the floor. Everything smells like high quality perfume in the hotel. Simply amazing!
Stayed in September 2024
Reviewed: 5 September 2024
Mohammed
United KingdomIt would be good if the room had a spray/hose bidet, other then that the stay was amazing
The view was amazing, staff went above and beyond. Services where great and the hotel is magnificent. My daughter really loved it.
Stayed in September 2024
Reviewed: 4 September 2024
Christa
BotswanaBreakfast seating needs to be better arranged. The experience must not be so different because you are not in the main dining room..
The Jumeira hotel chain gave us an opportunity to enjoy different areas of the facility in walks, choice if pools, canal rides, water theme parks and cabby drives. The family loved it.
Stayed in August 2024
Reviewed: 3 September 2024
Dr
United KingdomFurnitures looks old and the bath robes are old and worn out, the shower products wasn’t great at all, no AC outside to have shisha, the spa is overrated and steamroom not working.
The royalty, the luxury and the hospitality Boatride
Stayed in August 2024
Reviewed: 3 September 2024
Parisa
United Arab Emiratesfirst the checkin took forever, we were not sure how. Then, during the checkout they made us wait because they overcharges us. We had to wait in the heat until it was done. Super annoying
the pool at mina salam was amazing and the room was quite large in compare to the room that we had booked before.
Stayed in July 2024
Reviewed: 2 September 2024
Faheem
United KingdomAll was 5*
What a hotel and what a room. Beautiful views and service.
Stayed in September 2024
Reviewed: 31 August 2024
Yasmeen
BahrainThere are no negative comments.
The place is very quiet and enjoyable even for children and has all the facilities
Stayed in August 2024
Reviewed: 29 August 2024
Murat
TurkeyNone
The staff is always great and doing their best to make you feel comfortable. The facility is excellent and managed perfectly.
Stayed in August 2024
Reviewed: 29 August 2024
Victoria
United Arab EmiratesFood was 50/50. I mean food for breakfast and food where there is a buffet. Like really so so. If you go to the restaurant separately - all good. For example French Riviera, very good place for dinner
Beautiful location, beautiful hotel, beautiful beach and restaurants
Stayed in August 2024
Reviewed: 27 August 2024
Leo
AustraliaNothing
The Hotel is on another Level. No words can describle this Hotel or Service. You must experiance it for yourself to understand.
Stayed in August 2024
Reviewed: 24 August 2024
Wing
Hong KongNothing
Everything
Stayed in August 2024
Reviewed: 22 August 2024
Fahid
United Arab EmiratesIt was busy and shortage of staff. Had to wait a long time for my car and the dine in service in the room was not great. The waiters gave incorrect information and didn’t even return back despite me asking for a water bottle. The Abra guys didnt want to accommodate us on the Abbra. Hotel usually good but i think hotel was too busy.
The property was clean and grand.
Stayed in August 2024
Reviewed: 22 August 2024
Megan
United Arab EmiratesThe price of food
The kid friendly facilities, the pool, the breakfast
Stayed in August 2024
Reviewed: 21 August 2024
Tiziana
SpainGreat service and attentive staff. Beautifully made, perfection in every corner.
Stayed in August 2024
Reviewed: 20 August 2024
Mutasaf
United KingdomStaff are very attentive and cannot do enough for you. Grounds are like an Arabian palace with breathtaking view & scenery everywhere. Total paradise, we where sad to leave,
Stayed in August 2024
Reviewed: 19 August 2024
Jenny
AustraliaNothing it was perfect
We loved the beautiful hotel and that we could stay and not leave.
Stayed in August 2024
Reviewed: 18 August 2024
Ferjani
CanadaNothing
Everything
Stayed in August 2024
Bol, Croatia
Market Harborough, UK
San Teodoro, Italy
Wrexham, UK
Gdynia, Poland
Mission Beach, Australia
Poole, UK
Uniejow, Poland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content