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Reviews of Pic Maià Mountain Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Carretera General II, Km 27, AD200 Pas de la Casa, Andorra

#51 of 146 hotels in Pas de la Casa

Guests' Choice

Review Score

Based on 63 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    8.6

  • Facilities

    7.7

  • Staff

    9.1

  • Value for money

    7.7

  • Free Wifi

    9.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 28, 2024

    8.0
    I would recommend the hotel (if you have a car)
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Nothing regarding the hotel, but the information about accessibility should be VERY CLEAR on their page to prevent other guest to make the same mistake, otherwise they gonna feel stuck in the hotel like us.

    We stayed in room 109, which was new, modern, spacious, and very clean. The bed was very comfortable. Breakfast was very basic, with the same options every day, but good. The staff were friendly and helpful. However, the main disclaimer is: DON'T BOOK THIS HOTEL IF YOU DON'T HAVE A CAR. The hotel is up in the mountains and has no access to public transport. Getting a taxi there is difficult or impossible. There are no taxis at Pas de la Casa, so if you need one, they have to come from Andorra Velha (30 - 40 min away) to pick you up and drive you on a 5-minute journey to the hotel, which costs 50 euros. The hotel offers 2 free transfers a day: one at 8:45 am to go down to town and one around 5:30 pm ish to return to the hotel. Other than that, you need to pay 25 euros for the transfer (if they are available). Despite the transportation issue, I would recommend the hotel. It has a beautiful view and offers ski-in and ski-out access if you are able to ski on blue/red pistes.

    Stayed in March 2024

  • Reviewed: February 28, 2024

    9.0
    Great value for money, clean and pleasant.
    • Leisure trip
    • Family with young children
    • King Room with Mountain View
    • Stayed 3 nights

    Breakfast can be improved but over all not bad.

    Perfect location and easy drive to near by lifts. Clean hotel with new facilities. Cheapest ski rental in the area and you get lockers for free. really cost effective and great experience. Even the bar was nicely done with great staff helping around.

    Stayed in February 2024

  • Reviewed: January 18, 2024

    9.0
    THANKS
    • Leisure trip
    • Group
    • Queen Room
    • Stayed 2 nights

    BEST

    Stayed in January 2024

  • Reviewed: December 9, 2023

    8.0
    great place for skiing if you have a car
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    restaurant buffet is expensive, only option unless you drive into town

    nice staff, clean room, warm

    Stayed in December 2023

  • Reviewed: August 16, 2023

    7.0
    We wanted a nice stopover and that is what we got
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    The WC / shower combo is silly - two cubicles separated by a wall with a translucent sliding door that closes one or the other. We are seniors and the cramped WC space with door closed is impossible to manoeuvre for us. There is one light button, for the WC, but the shower has a sensor so sensitive that the light to the shower goes on every time we pass by. Now, if you have to go twice a night, and the door is translucent, and your partner is sleeping...

    Location is fantastic and in summer not crowded. Room is large enough and has a table, a chair and spaces to put your bag. Beds are comfy. We dined an assortment of 'tapas' and they were all good and not expensive.

    Stayed in August 2023

  • Reviewed: February 28, 2023

    9.0
    great location, next to the slopes. the team was very helpful (reception, restaurant and bar).
    • Leisure trip
    • Family with young children
    • King Room with Mountain View
    • Stayed 7 nights
    • Submitted from a mobile device

    The person of the ski rental was little bite more “sleepy”

    great location, next to the slopes. the team was very helpful (reception, restaurant and bar).

    Stayed in February 2023

  • Reviewed: December 12, 2022

    9.0
    Here's your room!
    • Leisure trip
    • Travelers with friends
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    There really wasn't anything I didn't like.

    Nice mountaintop location. Friendly staff, good food and drinks at the bar. Comfortable bed, simple room.

    Stayed in December 2022

  • Reviewed: August 20, 2022

    8.0
    Fulfilled our expectations, the staff were helpful and friendly and location was excellent!
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing.

    The location!

    Stayed in August 2022

  • Reviewed: August 20, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night

    nothing to mention

    The staff was very friendly. The hotel was very clean. We went there with my family and we were quite happy with this choice.

    Stayed in August 2022

  • Reviewed: July 15, 2022

    8.0
    Very pleasant stay. Thank you.
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room was a little dated but we knew that when we booked so no expectations of anything more.

    Franco at reception was fantastic! Very friendly, remembered our names and was very helpful. The food was great. Not 5 star, but healthy, fresh and tasty. Beds were comfy. The renovated parts of the hotel were greats

    Stayed in July 2022

  • Reviewed: June 27, 2022

    9.0
    Definitely got the wow factor!
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Pillows were absolutely rubbish!

    Absolutely fantastic hotel right at the top of the Pyrenees. Our family room was a great size and well equipped. Staff were really helpful and the bar whilst a bit pricey was still a great place

    Stayed in June 2022

  • Reviewed: March 6, 2022

    9.0
    Real mountain hotel
    • Leisure trip
    • Solo traveler
    • Twin Room
    • Stayed 5 nights

    Pretty expensive Breakfast is expensive Dirty windows Looks old outside (not inside)

    Very interesting Hotel, in the middle of the mountains, in snow dierctly near the slopes. Please keep in mind, there are two sets of rooms: the old ones, are really something about 2-star, and the new ones, more like 4-star modern room. Depending on which room you get you may have completely different experience. I like: - Direct slope access - Winter feeling, lots of snow around (in contrast with for example Encamp) - Lounge atmosphere in lobby - View at the slopes from room - Open wardrobe - Skirent inside - Ski locker with hot air - Flexible staff - Free parking

    Stayed in February 2022

  • Reviewed: March 4, 2022

    8.0
    A very comfortable stay in a pleasant and quiet hotel. Special effort to provide a vegan option at mealtimes. Brilliant
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    No place in the bathroom to place own things next to the basin. No view from our particular room. A little bit too hot at night.

    Very nice staff, professional and helpful in every way. Great location for skiing with easy-access ski lockers. A comfortable room and quiet. Very clean. Easy and convenient parking outside at no extra cost.

    Stayed in March 2022

  • Reviewed: February 28, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 3 nights

    Our room was quite old: -old furniture -no mini bar -old bathroom -poor noise insulation

    -Breakfast is great -Staff is great as well -Location is far from all necessities but actually OK thanks to ski track in front of the hotel AS LONG AS THE ROADS ARE NOT COVERED OF SNOW

    Stayed in February 2022

  • Reviewed: February 24, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Bathroom a bit dated...but spotless

    Staff were amazing...reception and bar and restaurant...all friendly and excellent at their jobs

    Stayed in February 2022

  • Reviewed: February 23, 2022

    7.0
    The location is what makes this hotel good. But for the price you pay, the rooms should be better.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights

    The room was small, it smelled, and the bathroom had broken tiles and looks like it is from approximately 1970.

    The staff were friendly and the location is right across the street from the Pista Port.

    Stayed in February 2022

  • Reviewed: February 22, 2022

    8.0
    a great hotel in a great location
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 5 nights

    Hotel was lovely, booked hotel with breakfast which was also lovely and had a great selection to choose from. Location was fantastic and only a 2 minute walk to the slopes

    Stayed in February 2022

  • Reviewed: January 2, 2022

    9.0
    Better than the pictures, and the staff were amazing!
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Only reason I gave 9/10 instead of 10/10 was the room had very little sound proofing, so we could hear everything from rooms next door and above. Next time we just need to have a few more beers to sleep deeper or take ear plugs. We’ll still be back!

    staff were incredibly attentive, friendly and helpful. The awesome lady on reception even remembered our names throughout our stay. The location is great for pretty much ski in/ski out. It was clean onde the bed was so comfy. We will be back!

    Stayed in January 2022

  • Reviewed: August 13, 2021

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The lady at the reception. Great tips. Authentic. Helpful.

    Stayed in August 2021

  • Reviewed: May 26, 2024

    10
    Exceptional
    • Business trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Location is magnificent!!! As were all of the staff Some of the rooms are nicer than others but the hotel is delightful

    Stayed in May 2024

  • Reviewed: March 31, 2024

    5.0
    It's just okay, I would not come again.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    No sockets to charge your devices next to the bed. Strong bad smell in the room, was not going out even with the window open, every time we enter the room we had to run and open the window to let the smell go at least a bit. Breakfast is from 8 until 10, first day we came at 9 and half of the food was gone, they did not replace it. Food variety could be a bit better. Very bad noice isolation, we could hear all the conversations from the neighbor rooms. Very low ceilings in the room, felt a bit claustrophobic. Extremely low profile pillows, sleeping on them was very uncomfortable.

    The location and the view when you leave the hotel, not from the room. The stuff was friendly. Clean room although very old.

    Stayed in March 2024

  • Reviewed: February 5, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Been there 3 times, every time I got an old room, that was long overdue a renovation. Can't get a coffee before the bar opens past 9 am

    Close to track; Bedding and towels changed daily; Ski rental decent priced;

    Stayed in February 2024

  • Reviewed: January 5, 2024

    3.0
    Great location, disappointing rooms.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was absolutely awful. It was very small, beds was rock hard, pillows wafer thin, zero natural light. We left the hotel at 3am because we could not sleep.

    Location was great and it was very convenient having the ski hire on site.

    Stayed in December 2023

  • Reviewed: November 3, 2023

    1.0
    We couldn't stay because the hotel was closed when we arrived, and then refused to refund us!!
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night

    We arrived around 17:00. The hotel was closed, there was nobody, well after checking was supposed to be open. I called several times, noone answered. After waiting for nearly one hour, we had to look for another hotel nearby, and fortunately found one. When we then requested a refund of the room charge, the hotel flatly refused. Downright dishonest!

    Nothing

    Stayed in October 2023

Showing 1 - 25

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