Nothing regarding the hotel, but the information about accessibility should be VERY CLEAR on their page to prevent other guest to make the same mistake, otherwise they gonna feel stuck in the hotel like us.

We stayed in room 109, which was new, modern, spacious, and very clean. The bed was very comfortable. Breakfast was very basic, with the same options every day, but good. The staff were friendly and helpful. However, the main disclaimer is: DON'T BOOK THIS HOTEL IF YOU DON'T HAVE A CAR. The hotel is up in the mountains and has no access to public transport. Getting a taxi there is difficult or impossible. There are no taxis at Pas de la Casa, so if you need one, they have to come from Andorra Velha (30 - 40 min away) to pick you up and drive you on a 5-minute journey to the hotel, which costs 50 euros. The hotel offers 2 free transfers a day: one at 8:45 am to go down to town and one around 5:30 pm ish to return to the hotel. Other than that, you need to pay 25 euros for the transfer (if they are available). Despite the transportation issue, I would recommend the hotel. It has a beautiful view and offers ski-in and ski-out access if you are able to ski on blue/red pistes.

Stayed in March 2024

Breakfast can be improved but over all not bad.

Perfect location and easy drive to near by lifts. Clean hotel with new facilities. Cheapest ski rental in the area and you get lockers for free. really cost effective and great experience. Even the bar was nicely done with great staff helping around.

Stayed in February 2024

BEST

Stayed in January 2024

restaurant buffet is expensive, only option unless you drive into town

nice staff, clean room, warm

Stayed in December 2023

The WC / shower combo is silly - two cubicles separated by a wall with a translucent sliding door that closes one or the other. We are seniors and the cramped WC space with door closed is impossible to manoeuvre for us. There is one light button, for the WC, but the shower has a sensor so sensitive that the light to the shower goes on every time we pass by. Now, if you have to go twice a night, and the door is translucent, and your partner is sleeping...

Location is fantastic and in summer not crowded. Room is large enough and has a table, a chair and spaces to put your bag. Beds are comfy. We dined an assortment of 'tapas' and they were all good and not expensive.

Stayed in August 2023

The person of the ski rental was little bite more “sleepy”

great location, next to the slopes. the team was very helpful (reception, restaurant and bar).

Stayed in February 2023

There really wasn't anything I didn't like.

Nice mountaintop location. Friendly staff, good food and drinks at the bar. Comfortable bed, simple room.

Stayed in December 2022

Nothing.

The location!

Stayed in August 2022

nothing to mention

The staff was very friendly. The hotel was very clean. We went there with my family and we were quite happy with this choice.

Stayed in August 2022

The room was a little dated but we knew that when we booked so no expectations of anything more.

Franco at reception was fantastic! Very friendly, remembered our names and was very helpful. The food was great. Not 5 star, but healthy, fresh and tasty. Beds were comfy. The renovated parts of the hotel were greats

Stayed in July 2022

Pillows were absolutely rubbish!

Absolutely fantastic hotel right at the top of the Pyrenees. Our family room was a great size and well equipped. Staff were really helpful and the bar whilst a bit pricey was still a great place

Stayed in June 2022

Pretty expensive Breakfast is expensive Dirty windows Looks old outside (not inside)

Very interesting Hotel, in the middle of the mountains, in snow dierctly near the slopes. Please keep in mind, there are two sets of rooms: the old ones, are really something about 2-star, and the new ones, more like 4-star modern room. Depending on which room you get you may have completely different experience. I like: - Direct slope access - Winter feeling, lots of snow around (in contrast with for example Encamp) - Lounge atmosphere in lobby - View at the slopes from room - Open wardrobe - Skirent inside - Ski locker with hot air - Flexible staff - Free parking

Stayed in February 2022

No place in the bathroom to place own things next to the basin. No view from our particular room. A little bit too hot at night.

Very nice staff, professional and helpful in every way. Great location for skiing with easy-access ski lockers. A comfortable room and quiet. Very clean. Easy and convenient parking outside at no extra cost.

Stayed in March 2022

Our room was quite old: -old furniture -no mini bar -old bathroom -poor noise insulation

-Breakfast is great -Staff is great as well -Location is far from all necessities but actually OK thanks to ski track in front of the hotel AS LONG AS THE ROADS ARE NOT COVERED OF SNOW

Stayed in February 2022

Bathroom a bit dated...but spotless

Staff were amazing...reception and bar and restaurant...all friendly and excellent at their jobs

Stayed in February 2022

The room was small, it smelled, and the bathroom had broken tiles and looks like it is from approximately 1970.

The staff were friendly and the location is right across the street from the Pista Port.

Stayed in February 2022

Hotel was lovely, booked hotel with breakfast which was also lovely and had a great selection to choose from. Location was fantastic and only a 2 minute walk to the slopes

Stayed in February 2022

Only reason I gave 9/10 instead of 10/10 was the room had very little sound proofing, so we could hear everything from rooms next door and above. Next time we just need to have a few more beers to sleep deeper or take ear plugs. We’ll still be back!

staff were incredibly attentive, friendly and helpful. The awesome lady on reception even remembered our names throughout our stay. The location is great for pretty much ski in/ski out. It was clean onde the bed was so comfy. We will be back!

Stayed in January 2022

The lady at the reception. Great tips. Authentic. Helpful.

Stayed in August 2021

No sockets to charge your devices next to the bed. Strong bad smell in the room, was not going out even with the window open, every time we enter the room we had to run and open the window to let the smell go at least a bit. Breakfast is from 8 until 10, first day we came at 9 and half of the food was gone, they did not replace it. Food variety could be a bit better. Very bad noice isolation, we could hear all the conversations from the neighbor rooms. Very low ceilings in the room, felt a bit claustrophobic. Extremely low profile pillows, sleeping on them was very uncomfortable.

The location and the view when you leave the hotel, not from the room. The stuff was friendly. Clean room although very old.

Stayed in March 2024

Been there 3 times, every time I got an old room, that was long overdue a renovation. Can't get a coffee before the bar opens past 9 am

Close to track; Bedding and towels changed daily; Ski rental decent priced;

Stayed in February 2024

The room was absolutely awful. It was very small, beds was rock hard, pillows wafer thin, zero natural light. We left the hotel at 3am because we could not sleep.

Location was great and it was very convenient having the ski hire on site.

Stayed in December 2023

We arrived around 17:00. The hotel was closed, there was nobody, well after checking was supposed to be open. I called several times, noone answered. After waiting for nearly one hour, we had to look for another hotel nearby, and fortunately found one. When we then requested a refund of the room charge, the hotel flatly refused. Downright dishonest!

Nothing

Stayed in October 2023

Staff charged us again when we had already paid, which we had to point out and correct with them. The hotel was not full but we were ina room with no view. A bike team was staying there and they were looked after to the detriment of everyone else

From my scores you can see not much.

Stayed in May 2023