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Reviews of Mercure Andorra 4 stars

C/ de la Roda # 2, AD500 Andorra la Vella, Andorra

#55 of 77 hotels in Andorra la Vella

Guests' Choice

Review score

Based on 200 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.4

  • Location

    9.2

  • Facilities

    8.0

  • Staff

    8.7

  • Value for money

    7.7

  • Free WiFi

    7.7

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Showing 1 – 25

  • Reviewed: 21 June 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night

    nice spa

    Stayed in June 2024

  • Reviewed: 21 June 2024

    8.0
    Pleasant stay. Great location to stay and explore Andorra
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    X

    Located centrally and easy to access shops and restaurants. Easy to find and had very secure parking.

    Stayed in June 2024

  • Reviewed: 30 May 2024

    8.0
    you cannot find a better location for the cost out of ski season
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    all good

    location with car parking

    Stayed in May 2024

  • Reviewed: 29 May 2024

    7.0
    Would have been a really good stay if it wasn't for the cleaning crew
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night

    Staff barely speaks English. It was not explained that you need 2 euro's for the spa, that they have towels and how to get there without crossing the lobby (maybe place a note with instructions in the room). At 1 AM i woke up because people were slamming doors and talking really loud for 2 hours! So it must have been cleaning crew. I called out in the hallway twice, just to be completely ignored and called the front desk to do something. I could barely hear the man on the phone. Was not sure if he was going to do something, it still took 30 minutes before things calmed down.

    The room is big, clean and comfortable. The bed and the shower are good. There is a "spa". I saw some sort of arcade. You are 2 minutes from the shopping mile. Staff was friendly, but barely spoke English.

    Stayed in May 2024

  • Reviewed: 29 April 2024

    8.0
    great value for money , just dont expect a lexury hotel .
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights

    the rooms needs renovation on any aspect . Took time to find the entrance to the facility . Noise from adjacent rooms was loud . the room was very hot with no apparent way to lower it ( we shut down th eheating and then opened a winfdow )

    Location is very good , breakfast is generous and good value although on the "generic" side . the family room is very specious . compared to the area - great value .

    Stayed in April 2024

  • Reviewed: 8 April 2024

    8.0
    A great place to stay for a short visit to Andorra La Vella.
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very close to the centre for a great price.

    Stayed in April 2024

  • Reviewed: 4 March 2024

    9.0
    Great stay in Andorra!
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 1 night

    SPA/Wellness a bit crowded (but that's not really the hotel's fault)

    Great, comfortable room/bed. Nice utilities.

    Stayed in February 2024

  • Reviewed: 11 February 2024

    7.0
    Good location & friendly staff but a few other issues
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    I would have liked milk for my read and also some coffee that wasn’t decaffeinated

    Good location but the room was far too hot and I had to seek advice about turning down the heat

    Stayed in February 2024

  • Reviewed: 26 January 2024

    9.0
    My first visit to lovely Andorra
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Noisy air conditioner, expensive parking (paid 116 euro for 4 days), only two electricity sockets in the room

    Location (center), clean room, good shower, good variety during the breakfast, friendly staff, good spa area

    Stayed in January 2024

  • Reviewed: 14 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The staff was so nice. The room was very clean and the facilities were really good, especially the spa.

    Stayed in January 2024

  • Reviewed: 27 November 2023

    8.0
    Alright place for one night stay on Andorra.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Small room, Soggy bed. No parking but was able to find parking at nearby lot.

    Good location, shower with strong pressure, buffet dinner tasty.

    Stayed in November 2023

  • Reviewed: 31 October 2023

    9.0
    Fair price for a decent stay but lacking in comparison to other Mercure hotels.
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Furniture and deco was quite outdated, and noisy at night.

    Convenient location, large room, excellent breakfast buffet and kind staff!

    Stayed in October 2023

  • Reviewed: 13 October 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    We had a room that looked out the back of the hotel, due to the height of the surrounding buildings our room was always dark and looked out onto a flat roof where clearly previous guests used to climb out onto and smoke.

    Good range of breakfast foods but not great quality, tinned fruit, powdered juice etc Staff friendly and helpful. Nice facilities. Good location

    Stayed in October 2023

  • Reviewed: 5 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Buffet dinner in restaurant not very good quality for the cost.

    Very central location with parking nearby.

    Stayed in September 2023

  • Reviewed: 4 October 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    There weren't any parking spaces available when we arrived in the afternoon.

    Decent hotel, very basic.

    Stayed in August 2023

  • Reviewed: 19 September 2023

    9.0
    Location, staff, parking
    • Business trip
    • People with friends
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location and motorbike parking, breakfast was good

    Stayed in September 2023

  • Reviewed: 17 September 2023

    7.0
    Good location, great breakfast buffet.
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night

    Stale odour in the room, thin and hard bed mattress.

    Great breakfast buffet with many options, good location.

    Stayed in September 2023

  • Reviewed: 8 September 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    The number of dogs that were allowed to stay in the hotel. Very off putting.

    The staff.

    Stayed in August 2023

  • Reviewed: 6 September 2023

    8.0
    A very comfortable stay in a great location.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Having to pay for car parking- had thought it was included. Breakfast - hot food was cold, and we were there early.

    Pool, location, gym, staff, size of room.

    Stayed in September 2023

  • Reviewed: 1 September 2023

    9.0
    good clean room, excellent breakfast. Altogether a great stay
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 1 night

    n/a

    we had a motorcycle breakdown issue meaning one of our party did not arrive and the hotel staff were very accommodating and helpful

    Stayed in August 2023

  • Reviewed: 24 August 2023

    7.0
    Nice location, beautiful view, but...
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights

    There was a strange smell in my room. I just decided to ignore it though.

    The spa was nice. I enjoyed the pools. The location is also walking distance from the bus station.

    Stayed in August 2023

  • Reviewed: 11 August 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The hotel's Wi-Fi signal is not good. From the day of check-in, I asked the hotel to provide an invoice, and the company information was handed over to the front desk, but until the last day of check-out, the front desk still did nothing.

    The location of the hotel is very good, very close to the commercial street and attractions. There are plenty of seats in the underground car park. The breakfast is good.

    Stayed in August 2023

  • Reviewed: 7 August 2023

    9.0
    My visit to Andorra was perfect with the help of Mercure hotel
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast is generous, lot of varieties and very reasonable price

    Stayed in August 2023

  • Reviewed: 6 August 2023

    7.0
    Central stay in Andorra but could be better
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Check in was a slow and the whole place feels very dated. In my room there was a strong smell like hospital antiseptic, the TV didn't work well, they only provided decaf coffee, no charging ports near the beds and the wifi was almost unusable. Not sure I would say it was value for money.

    The location is excellent, the health centre and terrace are beautiful (but very busy), beds and rooms fairly comfortable overall, staff friendly.

    Stayed in August 2023

Showing 1 – 25

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