Avenida del Ravell, 1, AD400 La Massana, Andorra
#4 of 23 hotels in La Massana
Guests' ChoiceBased on 210 hotel reviews
8.9Cleanliness
9.1
Comfort
9.0
Location
9.4
Facilities
8.9
Staff
9.4
Value for money
9.0
Free WiFi
9.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 19 June 2024
Gayanjalie
EstoniaDuring my stay for 4 days no one came for cleaning the rooms. Consider cleaning the rooms at least after 3 days ( for attention of management)
It was a really nice hostel. Convenient location. Bus stop and supermarket nearby. Chill out areas are amazing. Made some friends. We had 3 seperate parts instead of having one washroom which is super Convenient so that we didn't have to wait so long. Cleaning staff was kind and plesent ( met them in the doorway)
Stayed in May 2024
Reviewed: 12 May 2024
Leevi
FinlandShower was weirdly designed and the drain was clogged.
Super cheap basic hostel, pretty much everything was good (at least for the price).
Stayed in May 2024
Reviewed: 12 May 2024
Samantha
United StatesRéception hours are a little weird but not unmanageable. Just be aware of them before you arrive
Fantastically clean and well run hostel- right in the middle of la massana. Great staff who were very helpful and nice. I was there during low season but it was still easy to meet people as it's one of the only hostels in Andorra and I think folks congregate there. Bar downstairs has great food at reasonable prices.
Stayed in May 2024
Reviewed: 4 May 2024
Kishore
SwedenThe beds could have had more privacy. Maybe with curtains or even a bit of separation would help. I was on the top bunk and adjacent top bunk was attached to mine. The next person was a finger length away from me!
The location is good. The staff was friendly and were able to help in English. The price included towels and bedding. Great deal for that price. The common area is well equipped and quite nice
Stayed in April 2024
Reviewed: 15 April 2024
Spiteri
MaltaExceptional view, nice staff, very welcoming and great way to meet new people
Stayed in April 2024
Reviewed: 9 April 2024
Ronald
PhilippinesI couldnt think of anything.
So heres my promise! I would like to thank Mr. Franco for being extra! Extra nice and extra accommodating. It was my fault that i didnt book ahead of time so i ended up staying at the living room. Well thanks to Mr. Franco for being understanding and taking the risk that he might be in trouble with his boss. I have nowhere to go because everything is fully booked. So thanks to him! I wasnt homeless for a night. I appreciate it!! 💪🏽💪🏽
Stayed in March 2024
Reviewed: 8 April 2024
Jack
CanadaNothing
Everything
Stayed in April 2024
Reviewed: 1 April 2024
Gabriela
SpainThe toilet was not clean. Behind the toilet were hairs dust and piss. On outside of the toilet bowl also dry piss leakage all the way down. Even there was strikes off piss on the toilet door. I went to supermarket bought some cleaning products, gloves and gave a good scrub.
Location was great. Step away from the lift to a beautiful ski resort. Local supermarket close by. Very comfortable beds. Specious shower with hot water. A bit noisy outside at night but that didn't matter as we were so exhausted after all day skiing and fell a sleep. Equipment lockers available in the basement. I do recommend this Hostal.
Stayed in March 2024
Reviewed: 29 March 2024
Madhura
United KingdomNot enough plates/bowls in the pantry area One microwave wasn't working
Amazing location right below the ski lift, very clean, good value for money, rooms are nice
Stayed in March 2024
Reviewed: 28 March 2024
M
United KingdomNothing to not like, just a suggestion, if the common area stays open 24/7 it would add to the comfort of the place.
I booked a bed in female dormitory for two nights. The hostel was at a very convenient place with good bus connections and bus stop just in front. Condola lift, to go uphill, was just next to the hostel as well. Staff was pleasant and helpful. Check in was easy. Places to eat, pharmacy, convenience store were just a stone through away. Bed was comfy and clean. I really enjoyed my stay there and would consider staying there again.
Stayed in March 2024
Reviewed: 24 March 2024
Marek
PolandBest hostel ever
Stayed in March 2024
Reviewed: 15 March 2024
Dempster
United KingdomThe selection of fruit at breakfast seemed variable with items such as honey running out mid stay without being replaced.
Beautifully clean rooms with a welcoming communal area. Even a quiet reading area secreted on the top floor. Amazing value for money.
Stayed in March 2024
Reviewed: 10 March 2024
Paul
SpainClean and good location
Stayed in January 2024
Reviewed: 5 March 2024
Pamela
United KingdomNever got to use the bar as it was always very busy when I tried
Really friendly staff and really helpful Had all the facilities I needed Good communal spaces Great location
Stayed in March 2024
Reviewed: 2 March 2024
Mayram
MexicoA great place to stay! Spacious rooms, safe lockers for your stuff, a bit chill but still nice atmosphere, good breakfast (the usual for a hostel but the mini croissants and the coffee were yummy), and excellent location right next to the gondola, around the corner from the supermarket and in front of the bus stop to/from Andorra La Vella
Stayed in February 2024
Reviewed: 26 February 2024
Saviohc
BrazilThe staff is amazing, the location also! Nothing to complaint! I was planning only skiing for one day, but with all facilities I was able to sky all weekend! I will return definitely!
Stayed in February 2024
Reviewed: 7 February 2024
Meysam
AfghanistanClean, comfy, nice view, specious rooms, good bathrooms
Stayed in January 2024
Reviewed: 1 February 2024
Dorothée
GermanyThe temperature in the room was always set too high. we had to change it every evening. Other than that on hostel standards everything was great
The rooms are very clean, the bathroom is spacious enough, the lockers inside the room are very easy to use and practical. The common areas : kitchen and reading rooms are very spacious and confortable with a lot of chairs, sofas to chill out. The kitchen has everything you need to eat there. The Hostel is very well located, next to a bus stop, to a ski lift and to a nice restaurant/bar
Stayed in January 2024
Reviewed: 3 January 2024
Jefferson
PortugalIt was uncomfortable to hear the door to the next room opening and closing.
Location
Stayed in January 2024
Reviewed: 27 December 2023
Zehui
GermanyBreakfast could have more options.
The location is perfect for winter activities. Staffs are also friendly and helpful.
Stayed in December 2023
Reviewed: 27 December 2023
Montorfano
ArgentinaExcelentes los recepcionistas! SÚPER AMABLES ❤️
Stayed in December 2023
Reviewed: 2 December 2023
Yousef
Germanymy accommodation excludes Breakfast where all other customers have bed and breakfast . although I have third stand membership in booking
this is the best hostel which offers very good services with very good prices
Stayed in October 2023
Reviewed: 18 October 2023
Julio
SpainNothing
Bed confortable and blanket warmy, bath on the room and breakfast correct. A bar next door is a great extra😄
Stayed in October 2023
Reviewed: 18 October 2023
Kerle
EstoniaThe breakfast was a little odd for us since we haven’t stayed earlier at a place where breakfast isn’t normally served and you have to do all by yourself and the options to eat are very limited. We would’ve paid more to get some egg, pancakes etc for breakfast.
The room was clean, staff friendly and location also good.
Stayed in October 2023
Tux, Austria
Florence, Italy
La Spezia, Italy
Florence, Italy
Phuket Town, Thailand
West Fargo, USA
Blyford, UK
Feldkirch, Austria
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content