In the heart of the Provence region, Villa Gallici Hôtel & Spa offers sun loungers by the outdoor swimming pool, a fitness room and a garden with furnished terrace.
Charlotte
United Kingdom
I came back to Villa Gallici after I went with my fiancée last year, we planned to celebrate our two year anniversary at the Hotel.
The Hotel itself is absolutely stunning, very relaxing and overall I would recommend the hotel for a short stay and I would likely return in the future.
However there was a couple of points this year that just really let down my entire experience.
Firstly; last year the staff were phenomenal. Exactly what you expect from a 5* hotel and the very reason that we went back. This year was a truly average experience, the reception staff overall were fine. But the wait staff over the rest of the hotel were sharp, unwilling to go the extra mile, no one once asked me in 6 days how my experience was. The restaurant & pool staff were clearly inexperienced, overworked and their hearts just were not it in.
The whole experience overall was - meh. I didn’t feel looked after, I also didn’t have any huge complaints except point number two - the food.
This was my absolute nightmare overall, the food menu is nutritionally unbalanced. The hotel just does not cater for a stay longer than a night or two. You can’t even get a decent salad at the pool. The Gallici salad has no protein, I ate the Burrata salad four times and had to ask for them to add ham just for some nutritional balance.
The gastronomic experience is 150e a head and it was - ok. Nothing special. Very small portions and underwhelming.
I did raise the issue one day with the server and she quite literally said ‘go into town then’ which I did. For the very first time in my life staying at a hotel, I ordered Deliveroo 3 times during my stay.
I did speak with a few guests casually during the course of my stay and every, single, person said the same thing. The only pool option is quite literally greasy pizza or a burrata salad.
The restaurants are often empty and I can see why.
Overall as I said the Hotel itself is really quite beautiful, but the service & food really lets it down.
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