• Swimming Pool
  • Free WiFi
  • Free parking
  • Air conditioning
  • 24-hour front desk
  • Key card access
  • Daily housekeeping
  • Non-smoking rooms
  • Heating
  • Lift

Featuring a fitness centre, bar, shared lounge and free WiFi, Tru by Hilton Albany Crossgates Mall is set in Albany, 3.8 km from Capitol Building and 4.1 km from University of Albany-SUNY. The property is located 9 km from Corning Tower, 10 km from Empire State Plaza Convention Center and 14 km from The Egg Center for the Performing Arts. Guests can have a drink at the snack bar. At the hotel, all rooms are equipped with a desk, a flat-screen TV, a private bathroom, bed linen and towels. The accommodation offers a continental or buffet breakfast. Staff at Tru by Hilton Albany Crossgates Mall are available to provide information at the 24-hour front desk. Times Union Center is 14 km from the hotel, while Albany Institute of History Art is 7 km away. The nearest airport is Albany International Airport, 8 km from Tru by Hilton Albany.

Couples particularly like the location — they rated it 8.8 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Tru by Hilton
Hotel chain/brand

Property highlights

Top location: Highly rated by recent guests (8.9)

Breakfast info

American, Buffet

Free parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
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Sustainability certification

This property has one or more third-party sustainability certifications.
Guest reviews

Categories:

Staff
8.8
Facilities
8.6
Cleanliness
8.6
Comfort
8.6
Value for money
8.3
Location
8.9
Free WiFi
8.6
Select topics to read reviews:

See what guests loved the most:

  • Melanie
    United Kingdom United Kingdom
    It was perfect for a one night trip to Canada. It had everything we needed, and was close to a great restaurant called ‘The Restaurant’.
  • Carl
    United States United States
    Like other Tru properties we've stayed at, this one was recently and nicely refurbished, with a very updated vibe. I liked the stylish decor, and the well functioning bathroom. The breakfast was nice.
  • Hadi
    Canada Canada
    Staff is so welcoming and friendly room well arranged, big and clean

Hotel surroundings

Facilities of Tru by Hilton Albany Crossgates Mall
Great facilities! Review score, 8.6

Most popular facilities
  • Indoor swimming pool
  • Free parking
  • Free WiFi
  • Non-smoking rooms
  • Facilities for disabled guests
  • Fitness centre
  • Bar
Bathroom
  • Free toiletries
  • Hairdryer
Kitchen
  • Refrigerator
Activities
  • Billiards
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Radio
  • Telephone
Food & Drink
  • Snack bar
  • Bar
Internet
WiFi is available in all areas and is free of charge.
Parking
Free public parking is possible on site (reservation is not possible).
  • Parking garage
  • Accessible parking
Reception services
  • Express check-in/check-out
  • 24-hour front desk
Entertainment and family services
  • Board games/puzzles
Cleaning services
  • Daily housekeeping
Business facilities
  • Fax/photocopying
  • Business centre
  • Meeting/banquet facilities
Safety & security
  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
General
  • Minimarket on site
  • Shared lounge/TV area
  • Vending machine (snacks)
  • Vending machine (drinks)
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Allergy-free room
  • Wake-up service
  • Heating
  • Lift
  • Ironing facilities
  • Facilities for disabled guests
  • Pants press
  • Non-smoking rooms
Accessibility
  • Visual aids: Tactile signs
  • Visual aids: Braille
  • Emergency cord in bathroom
  • Lower bathroom sink
  • Higher level toilet
  • Toilet with grab rails
  • Wheelchair accessible
Indoor swimming pool
  • Heated pool
Wellness
  • Fitness
  • Fitness centre
Languages spoken
  • English

House rules

Tru by Hilton Albany Crossgates Mall takes special requests - add in the next step!

Check-in

From 15:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

Until 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Refundable damage deposit

A damage deposit of USD 150 is required on arrival. That's about GBP 119. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

Children and beds

Child policies

Children of any age are welcome.

Children 18 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction

The minimum age for check-in is 21

Pets

Pets are not allowed.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Mastercard Visa Discover Diners Club American Express Cash is not accepted Tru by Hilton Albany Crossgates Mall accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

A damage deposit of US$150 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

FAQs about Tru by Hilton Albany Crossgates Mall

  • Tru by Hilton Albany Crossgates Mall is 5 miles from the centre of Albany. All distances are measured in straight lines. Actual travel distances may vary.

  • Room options at Tru by Hilton Albany Crossgates Mall include:

    • Double
    • Quadruple

  • Tru by Hilton Albany Crossgates Mall offers the following activities / services (charges may apply):

    • Fitness centre
    • Billiards
    • Swimming Pool
    • Fitness

  • Check-in at Tru by Hilton Albany Crossgates Mall is from 15:00, and check-out is until 12:00.

  • The prices at Tru by Hilton Albany Crossgates Mall may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Guests staying at Tru by Hilton Albany Crossgates Mall can enjoy a highly-rated breakfast during their stay (guest review score: 8.0).

    Breakfast option(s) include:

    • American
    • Buffet

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.