• River view
  • Swimming Pool
  • Free WiFi
  • Balcony
  • Free parking
  • Air conditioning
  • Private bathroom
  • 24-hour front desk
  • Key card access
  • Non-smoking rooms

Adjacent to Great Smoky Mountains National Park and 1.7 km from Ripley's Aquarium and Mountain Mall, the SureStay Plus Hotel by Best Western Gatlinburg includes free continental breakfast, free WiFi, and an outdoor pool. A microwave, small refrigerator, and cable TV as well as a private bathroom are provided in every simply appointed room. Extras include toiletries, towels, and linens. A 24-hour reception and vending machine for snacks and drinks are on site. Free parking is also provided by SureStay Plus Hotel by Best Western Gatlinburg. Great Smoky Mountains National Park is 400 m from the hotel, while Ober Gatlinburg Amusement Park tram lift is 9 minutes' walk away. Guests can visit Cataract Falls, which is 6 minutes' drive by car or 45 minutes' walk along the Gatlinburg Trail.

Couples particularly like the location — they rated it 8.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

SureStay Plus Hotel by Best Western
Hotel chain/brand
SureStay Plus Hotel by Best Western

Property highlights

Situated in the best rated area in Gatlinburg, this hotel has an excellent location score of 8.8

Breakfast info

American

Free private parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 sofa bed
and
2 large double beds
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
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Property practice

This property has told us they implemented a practice in one of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.4
Facilities
7.9
Cleanliness
8.1
Comfort
8.1
Value for money
8.2
Location
8.8
Free WiFi
8.1
Select topics to read reviews:

See what guests loved the most:

  • Maria
    United States United States
    Pleasant staff, Location, cleanliness, comfortable beds, spacious room, and the river and its relaxing sound to get to rest.
  • Johanna
    South Africa South Africa
    Great location, walking distance from all the main attractions and shops. Nice view overlooking the creek. Good value for money. Good breakfast spread, with scrambled eggs and bacon the one morning and scrambled eggs and turkey sausages the next...
  • Richard
    New Zealand New Zealand
    Super friendly and accommodating staff. The property, while older is very well maintained and clean. We had adjoining rooms which was nice. Really nice with balconies overlooking the river. Great breakfast with plenty of options. The Guy who runs...

Hotel surroundings

Facilities of SureStay Plus Hotel by Best Western Gatlinburg

Most popular facilities
  • Outdoor swimming pool
  • Free WiFi
  • Free parking
  • Non-smoking rooms
  • Family rooms
  • Facilities for disabled guests
  • 24-hour front desk
  • Lift
  • Tea/coffee maker in all rooms
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linen
  • Alarm clock
View
  • River view
Outdoors
  • Outdoor furniture
  • Balcony
Kitchen
  • Microwave
  • Refrigerator
Room Amenities
  • Socket near the bed
Activities
  • Hiking
    Off-site
  • Skiing
    Off-site
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Radio
  • Telephone
  • TV
Food & Drink
  • Tea/Coffee maker
Internet
WiFi is available in the rooms and is free of charge.
Parking
Free private parking is possible on site (reservation is needed).
    Services
    • Vending machine (drinks)
    • Wake-up service
    • Fax/photocopying
      Additional charge
    • Business centre
    • 24-hour front desk
    Reception services
    • Invoice provided
    Safety & security
    • Fire extinguishers
    • CCTV outside property
    • CCTV in common areas
    • Smoke alarms
    • Key card access
    General
    • Designated smoking area
    • Air conditioning
    • Heating
    • Carpeted
    • Lift
    • Family rooms
    • Ironing facilities
    • Facilities for disabled guests
    • Non-smoking rooms
    • Iron
    Accessibility
    • Upper floors accessible by elevator
    Outdoor swimming pool
    Free!
    • Seasonal
    • All ages welcome
    • Sun loungers or beach chairs
    Wellness
    • Sun loungers or beach chairs
    Languages spoken
    • English

    House rules

    SureStay Plus Hotel by Best Western Gatlinburg takes special requests - add in the next step!

    Check-in

    From 15:00

    Guests are required to show a photo identification and credit card upon check-in

    Check-out

    Until 11:00

     

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

    Children and beds

    Child policies

    Children of any age are welcome.

    Children 18 years and above will be charged as adults at this property.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    Cots and extra beds are not available at this property.

    Age restriction

    The minimum age for check-in is 18

    Pets

    Pets are not allowed.

    Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

    Mastercard Visa Carte Blanche Discover JCB Diners Club Cash is not accepted SureStay Plus Hotel by Best Western Gatlinburg accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

    The fine print
    Need-to-know information for guests at this property

    Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform SureStay Plus Hotel by Best Western Gatlinburg in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

    In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

    Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

    Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

    FAQs about SureStay Plus Hotel by Best Western Gatlinburg

    • The prices at SureStay Plus Hotel by Best Western Gatlinburg may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

    • SureStay Plus Hotel by Best Western Gatlinburg offers the following activities / services (charges may apply):

      • Hiking
      • Skiing
      • Swimming Pool

    • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

    • Room options at SureStay Plus Hotel by Best Western Gatlinburg include:

      • Family
      • Suite
      • Double

    • Yes, SureStay Plus Hotel by Best Western Gatlinburg is popular with guests booking family stays.

    • Check-in at SureStay Plus Hotel by Best Western Gatlinburg is from 15:00, and check-out is until 11:00.

    • SureStay Plus Hotel by Best Western Gatlinburg is 750 yards from the centre of Gatlinburg. All distances are measured in straight lines. Actual travel distances may vary.

    • Guests staying at SureStay Plus Hotel by Best Western Gatlinburg can enjoy a highly-rated breakfast during their stay (guest review score: 6.2).

      Breakfast option(s) include:

      • American