Well set in the centre of Tulum, Una Vida provides air-conditioned rooms with free WiFi, free private parking and room service. Among the various facilities are an outdoor swimming pool, a garden, as well as a terrace. Guests can have a drink at the bar. Every room is equipped with a private bathroom equipped with a shower and free toiletries, while selected rooms include a kitchen fitted with a fridge. At the hotel every room is fitted with bed linen and towels. An American breakfast is available daily at Una Vida. At the accommodation you will find a restaurant serving American, Mexican and international cuisine. Vegetarian, dairy-free and vegan options can also be requested. You can play darts at this 5-star hotel, and car hire is available. Tulum Archeological Site is 5.4 km from Una Vida, while Tulum Bus station is 1.2 km from the property. Tulum International Airport is 38 km away, and the property offers a paid airport shuttle service.

Couples particularly like the location — they rated it 8.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (8.6)

Want a great night's sleep? This hotel was highly rated for its very comfy beds.

Breakfast info

American

Free private parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
Bedroom :
1 extra-large double bed
Living room:
1 sofa bed
Bedroom 1:
1 extra-large double bed
Bedroom 2:
1 extra-large double bed
Bedroom 3:
2 double beds
Living room:
1 sofa bed
1 extra-large double bed
1 extra-large double bed
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Guest reviews

Categories:

Staff
9.7
Facilities
9.5
Cleanliness
9.7
Comfort
9.7
Value for money
9.0
Location
8.6
Free WiFi
9.6
High score for Tulum
Select topics to read reviews:

Guests who stayed here loved

  • Priyaanka
    New Zealand New Zealand
    Everything was tranquil and beautiful. Great location and lovely staff. Especially Sam. There was even a sister property that you could go to and use the pool and facilities.
  • Erica
    Italy Italy
    Very beautiful place, the hotel is newly renovated, with parking options, a pool, a very good restaurant where we had both breakfast (included) and dinner as well as spa services among others. Menus are varied with many healthy options. Overall we...
  • Paul
    Netherlands Netherlands
    We were staying in an amazing apartment, with separate bedroom and living area. The layout is great. Level of cleanliness and comfort is amazing .
  • Manuel
    Germany Germany
    Sadly, we only stayed for 2 night. If we had known better, we would have stayed at least 4. The Room with the private pool was very Beautiful. I really had the best experience in my life regarding service staff. You can choose from a few...
  • Tim
    New Zealand New Zealand
    That it was beautiful and stylish and a peaceful retreat to come back to after being out in the heat all day. We also loved all the recommendations from Fernando he was a great host
  • Jennifer
    United Kingdom United Kingdom
    We love the oasis of calm that is Una Vida, it’s a truly wonderful find in amongst the jungle but close to downtown Tulum ! The food is fresh and healthy and Yara was so helpful and attentive , helping us with all our needs .. from sightseeing to...
  • Andrius
    Lithuania Lithuania
    Everything was perfect. We have extended our stay. Couple days I was sick and hotel stuff were very helpful. Fully recommend this place in Tulum.
  • Nicola
    Italy Italy
    We loved una Vida, it is a paceful oasis close to downtown. The staff has been nice and helpful. The rooms are clean and well decorated inspired by nature and earthy elements.
  • Andrius
    Lithuania Lithuania
    Everything was perfect. Interior, exterior of the hotel wonderful. We have extended our stay for one more week.
  • Nadia
    United Kingdom United Kingdom
    We had the most wonderful stay for our long overdue honeymoon. Everything was wonderful, they really made us feel special. A big shout out to Shio the experience manager who made our stay so special. She organised a fantastic trip to Punta Allen...

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days

  • How far is the beach and is it easily reached via bike?

    Dear, We are only 45 min away from the hotel to the beach by car, the best way to get there is by car and we are only 15 min away.
    Answered on 26 October 2020
  • Is there a beach nearby

    Dear future guest, We are just 5 minutes from the town center and 15 minutes from the hotel zone... We hope to receive you soon! Greetings.
    Answered on 29 September 2020
  • Hello! Does the tropical room with plunge pool have a private pool as shown on pictures ? Your previous answer says only villa Jacinta does... ?

    Yes, our tropical room does come with a private plunge pool.
    Answered on 8 January 2021
  • What would be the closest airport to this hotel?

    Cancun International Airport.
    Answered on 11 May 2022
  • If a baby is with us co-sleeping (sleeps in same bed) can we book a 2 person room? Baby is under 1 at time of travel.

    Yes, you can request a baby cot directly on Booking.com also.
    Answered on 13 October 2022
  • is the plunge pool in the room big enough to move around in? or is it more like a jacuzzi?

    We recommend to please find pictures of our pool on online.
    Answered on 12 March 2021
  • Still looking?

Hotel surroundings

Restaurants
2 restaurants on site

  • Restaurant #1
    • Open for
      Breakfast • Brunch • Lunch • Dinner • High tea • Cocktail hour
    • Ambiance
      Family friendly
    • Dietary options
      Vegetarian
  • Restaurant #2
    • Cuisine
      American • Mexican • International
    • Open for
      Breakfast • Brunch • Dinner • High tea • Cocktail hour
    • Ambiance
      Modern
    • Dietary options
      Vegan • Gluten-free • Dairy-free

Facilities of Una Vida
Great facilities! Review score, 9.5

Most popular facilities
  • 2 swimming pools
  • Free WiFi
  • Free parking
  • Airport shuttle
  • Family rooms
  • 2 restaurants
  • Non-smoking rooms
  • Room service
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linen
  • Extra long beds (> 2 metres)
Outdoors
  • Outdoor furniture
  • Sun terrace
  • Terrace
  • Garden
Kitchen
  • Cleaning products
Room Amenities
  • Socket near the bed
  • Clothes rack
Pets
Pets are allowed. Charges may be applicable.
Activities
  • Happy hour
    Additional charge
  • Themed dinner nights
    Additional charge
  • Water park
    Additional chargeOff-site
  • Snorkelling
    Additional chargeOff-site
  • Diving
    Additional chargeOff-site
  • Darts
  • Fishing
    Additional chargeOff-site
Food & Drink
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid meals
    Additional charge
  • Snack bar
  • Bar
Internet
WiFi is available in the rooms and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
  • Street parking
  • Accessible parking
Reception services
  • Invoice provided
  • Private check-in/check-out
  • Concierge service
  • Tour desk
Cleaning services
  • Daily housekeeping
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Key access
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Grocery deliveries
    Additional charge
  • Air conditioning
  • Mosquito net
  • Private entrance
  • Car hire
  • Laptop safe
  • Fan
  • Family rooms
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Room service
Accessibility
  • Entire unit located on ground floor
2 swimming pools
Pool 1 - outdoorFree!
  • Heated pool
  • Shallow end
  • Pool/beach towels
  • Sun loungers or beach chairs
Pool 2 - outdoorFree!
  • Open all year
  • All ages welcome
  • Heated pool
  • Pool/beach towels
  • Pool bar
  • Sun loungers or beach chairs
  • Sun umbrellas
Wellness
  • Yoga classes
  • Full body massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Public Bath
  • Open-air bath
  • Massage
    Additional charge
Languages spoken
  • English
  • Spanish

House rules
Una Vida takes special requests - add in the next step!

Check-in
From 15:00 to 00:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 12 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are allowed. Charges may be applicable.
Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this hotel
American ExpressVisaMastercardDiners ClubJCBMaestroDiscoverUnionPay credit card Cash is not accepted

The fine print
Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Una Vida in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

In the event of an early departure, the property will charge you the full amount for your stay.

FAQs about Una Vida

  • Check-in at Una Vida is from 15:00, and check-out is until 12:00.

  • Una Vida offers the following activities / services (charges may apply):

    • Massage
    • Snorkelling
    • Diving
    • Fishing
    • Darts
    • Water park
    • Neck massage
    • Open-air bath
    • Spa/wellness packages
    • Swimming Pool
    • Full body massage
    • Themed dinner nights
    • Spa lounge/relaxation area
    • Public Bath
    • Foot massage
    • Happy hour
    • Back massage
    • Yoga classes

  • The prices at Una Vida may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Room options at Una Vida include:

    • Suite
    • Villa
    • Studio
    • Double

  • Una Vida has 2 restaurants:

    • Restaurant #1
    • Restaurant #2

  • Guests staying at Una Vida can enjoy a highly-rated breakfast during their stay (guest review score: 8.3).

    Breakfast option(s) include:

    • American

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Una Vida is 0.8 miles from the centre of Tulum. All distances are measured in straight lines. Actual travel distances may vary.