Conveniently situated in the centre of Cancún, Hotel Luma by Kavia provides free WiFi throughout the property, a restaurant and free private parking for guests who drive. This 4-star hotel offers a 24-hour front desk and a concierge service. Certain rooms at the property include a balcony with a city view. At the hotel, all rooms come with a desk. Rooms are complete with a private bathroom equipped with a shower, guest rooms at Hotel Luma by Kavia have a flat-screen TV and air conditioning, and certain rooms include a terrace. At the accommodation each room comes with bed linen and towels. Popular points of interest near Hotel Luma by Kavia include Cancun Government Palace, Cancun Bus Station and Beto Avila Stadium. Cancún International Airport is 17 km away.

Couples particularly like the location — they rated it 8.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Kavia Hotels
Hotel chain/brand

Property highlights

Top location: Highly rated by recent guests (8.6)

Free private parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 double beds
1 large double bed
2 double beds
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Guest reviews

Categories:

Staff
8.2
Facilities
8.0
Cleanliness
8.5
Comfort
8.4
Value for money
8.1
Location
8.6
Free WiFi
8.6
Select topics to read reviews:

Guests who stayed here loved

  • Dino
    Canada Canada
    Nice hotel very well kept. Super clean and comfortable. Love the location in Cancun Centro where you can get a taste of real Mexican culture and local cuisine. I highly recommend this hotel. Great value and priced quite well.
  • Anika
    Netherlands Netherlands
    Modern building, felt very safe. Smooth check-in and out, very friendly assistance
  • Muni
    United States United States
    Modern and clean, bed & shower were great. Location in old Cancun (not the beach) was where I wanted to be
  • Arahoekstra
    Netherlands Netherlands
    All staff are super helpful and friendly, the room very spacious and clean, nicely clean , great shower and big room for a shower, really love it. Breakfast was really simple but good. I was not expecting that much comfort for the price I paid
  • Bas
    Netherlands Netherlands
    The rooms are big, clean and good. The hotels location is great and close to the ADO busstation, center and the beach. The staff is friendly and speaks English
  • Miss
    Perfect place for a memorable stay. Very good location
  • Miss
    Without hesitation, a Hotel to recommend whether for a short or long stay, family or alone… Very comfortable. You are close to all the best restaurants, shopping center and just 5 minutes from the Hotel Zone and the beaches.
  • James
    United Kingdom United Kingdom
    Hotel Luma is the best low budget hotel in Cancun. The staff are friendly, the room is large and comfortable. It is not too noisy in the hustle of Cancun. The breakfast is very good. There is a securing car park with a gate for security. Our third...
  • Busra
    Turkey Turkey
    Great location. Super clean rooms. They kept cleaning our room every day. Staff is friendly and helpful.
  • Laura
    Germany Germany
    Basic hotel, good option if you need to stay close to ADO terminal

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few hours

  • How much was the ADO bus? Where did you pick it up? Where did you buy the ticket? Does it take long to get into city? Does it make several stops?

    hello, the ADO ticket is bought outside the airport and costs approximately 6 dollars more or less. It does not make stops, it is about forty minutes ..
    Answered on 24 July 2022
  • Is there a window in the Double Room?

    hello, good day, all the rooms have windows but not all are to the outside, if you wish in your reservation you could tell us if you want your room to..
    Answered on 14 July 2022
  • Hi is it possible to check in around 10 am tomorrow morning if I book your property? Thank you

    good day, The established time for check in is from 3:00 pm and check out is at 12:00 pm, in case of early arrival we have the luggage storage at the reception.
    Answered on 18 April 2021
  • Is there a shuttle to/from the airport?

    Good day, I recommend the collective service offered by ADO buses, it is cheaper than a taxi and the bus terminal is only 3 blocks from the hotel.
    Answered on 18 June 2021
  • Hi Is it possible to check in late at 10.30pm? (3rd March) Thanks you

    oh, yes of curse, No problem we wait for you regards
    Answered on 21 February 2022
  • Is there a place to get a COVID test because I’ll need one for travel to the United States after. Also how far away are you from the beach?

    indeed there are some places in the area very near by the hotel, gladly we can point you out where. and we are located in cancun down town, the beach ..
    Answered on 15 June 2021
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Hotel surroundings

Restaurants
1 restaurant on site

  • Restaurante #1

    No additional info available

Facilities of Hotel Luma by Kavia
Great facilities! Review score, 8

Most popular facilities
  • Free WiFi
  • Free parking
  • Family rooms
  • Restaurant
  • 24-hour front desk
  • Daily housekeeping
  • Lift
  • Air conditioning
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Private bathroom
  • Toilet
  • Shower
Bedroom
  • Linen
Kitchen
  • Cleaning products
Room Amenities
  • Socket near the bed
  • Clothes rack
Activities
  • Bike tours
    Additional charge
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not possible).
    Services
    • Daily housekeeping
    • Concierge service
    • Luggage storage
    • Wake-up service
    • Tour desk
    • 24-hour front desk
    Reception services
    • Invoice provided
    Safety & security
    • Fire extinguishers
    • CCTV outside property
    • CCTV in common areas
    • Smoke alarms
    • Security alarm
    • Key card access
    • 24-hour security
    General
    • Air conditioning
    • Non-smoking throughout
    • Lift
    • Family rooms
    Accessibility
    • Upper floors accessible by elevator
    Wellness
    • Public Bath
    Languages spoken
    • English
    • Spanish

    House rules
    Hotel Luma by Kavia takes special requests - add in the next step!

    Check-in
    From 15:00 to 18:00
    Guests are required to show a photo identification and credit card upon check-in
    You'll need to let the property know in advance what time you'll arrive.
    Check-out
    Until 12:00
    Cancellation/ prepayment
    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
    Children and beds

    Child policies

    Children of any age are welcome.

    Children 12 years and above will be charged as adults at this property.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    Cots and extra beds are not available at this property.

    Age restriction
    The minimum age for check-in is 18
    Pets
    Pets are not allowed.
    Groups
    When booking more than 3 rooms, different policies and additional supplements may apply.
    Accepted payment methods
    VisaMastercardCash

    The fine print
    Need-to-know information for guests at this property

    When booking 3 rooms or more and 3 nights or more, different policies and additional supplements may apply.

    Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform Hotel Luma by Kavia in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

    In the event of an early departure, the property will charge you the full amount for your stay.

    Parking is subject to availability due to limited spaces.

    This property is located in a busy area and guests may experience noise.

    In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

    Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

    Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

    Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

    It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes.

    FAQs about Hotel Luma by Kavia

    • The prices at Hotel Luma by Kavia may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

    • Hotel Luma by Kavia has 1 restaurant:

      • Restaurante #1

    • Room options at Hotel Luma by Kavia include:

      • Double

    • Hotel Luma by Kavia offers the following activities / services (charges may apply):

      • Bike tours
      • Public Bath

    • Hotel Luma by Kavia is 950 yards from the centre of Cancún. All distances are measured in straight lines. Actual travel distances may vary.

    • Check-in at Hotel Luma by Kavia is from 15:00, and check-out is until 12:00.