Experience world-class service at Andaz Mayakoba Resort Riviera Maya, By Hyatt

Offering two outdoor pools and a private beach area, Upscale Andaz Mayakoba is in the gated Mayakoba complex in Playa del Carmen. The resort has a spa centre and sauna, and guests can enjoy a meal at one of the 4 restaurants. Free WiFi is provided throughout the property and free private parking is available on this pet friendly property. Every room at this resort is air conditioned and comes with a flat-screen TV with cable channels. Some units have a seating area to relax in after a busy day. Certain units include views of the sea or lake. Rooms include a private bathroom. Extras include bathrobes and slippers. The restaurant offer cover fine dinning with Casa Amate, fresh and local ingredients with relaxed environment with Cocina Milagro, and beachfront street and sea food at Sotavento and Tinta del Pulpo. Room service is also available 24 hours. This elegant resort offers a Mayan Oasis Spa with 6 massage rooms and a hydrotherapy circuit centre and sauna and access to El Camaleón Golf Club and the Mayakoba Tennis Centre. This resort has water sports facilities and free use of bicycles is available. You can engage in various activities, such as golfing and snorkelling. Playa del Carmen Maritime Terminal is 9 km from Andaz Mayakoba, while Church of Guadalupe is 6 km from the property. The nearest airport is Cancun International Airport, 40 km from Andaz Mayakoba - a concept by Hyatt. This hotel only accepts credit cards, debit cards and, where applicable, other contactless forms of payment. It is a cash-free environment

Couples particularly like the location — they rated it 9.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Andaz
Hotel chain/brand
Andaz

Property highlights

Top location: Highly rated by recent guests (9.3)

Want a great night's sleep? This property was highly rated for its very comfy beds.

Breakfast info

Continental, Gluten-free, American, Buffet

Free private parking available on-site

Activities:

Tennis court

Fitness centre

Golf course (within 3 km)


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
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Sustainability certification

This property has one or more third-party sustainability certifications.
Guest reviews

Categories:

Staff
9.2
Facilities
9.1
Cleanliness
9.4
Comfort
9.3
Value for money
7.7
Location
9.3
Free WiFi
10
High score for Playa del Carmen
Select topics to read reviews:

Guests who stayed here loved

  • Ursula
    Ireland Ireland
    This was an excellent hotel to stay in and perfect for the on site concert. It was a breeze to grab a golf cart to the concert and back again. No ques, no hassle, seamless and absolutely worth spending the night there. The staff are extremely...
  • Lulu
    South Africa South Africa
    A beautiful , well maintained property. Very comfortable room
  • Vanessa
    United States United States
    For the value, this was excellent. Same access to all the Mayakoba amenities as the more expensive resorts on site, and seamless connection between the Andaz concierge and the other properties for dinner reservations. Very family friendly—lots of...
  • Niel
    United Kingdom United Kingdom
    The staff were extremely friendly, remembered your name and would try to facilitate your requests politely and expeditiously.
  • David
    Canada Canada
    Facilities are excellent and beach was very nice with ocean front room
  • Peter
    United Kingdom United Kingdom
    Nice beach. Sleepy relaxed resort feel when strolling around.
  • Charlotte
    United Kingdom United Kingdom
    Wonderful hotel, we loved being able to bike around to the beach and restaurants as well as to the other hotels. Staff were incredibly helpful and friendly. Great facilities, gym, spa, lagoon ride and a great selection of different restaurants...
  • Claudia
    Austria Austria
    We loved our stay at the Andaz Mayakoba. Our room was in the jungle area with a big balcony and view of the lagoon. We did hear the ac of the nearby restaurant which bothered my husband a little. The room was big and very comfortable. The bathroom...
  • Fiercesnow
    United States United States
    - Location and the hotel ground. Mayakoba is beautiful - Size of the suite. 1200 sq ft. Large living room and large bedroom. Very nice layout and one of the best suites I have stayed in - Casa Amate is one of the best restaurants I have been...
  • Alejandra
    Mexico Mexico
    Esta increíble la experiencia en Andaz! Excelente servicio y la comida deliciosa.

Property surroundings

Restaurants
5 restaurants on site

  • Cocina Milagro
    • Cuisine
      Mexican
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Family friendly • Modern
    • Dietary options
      Gluten-free • Dairy-free
  • Casa Amate
    • Cuisine
      Latin American
    • Ambiance
      Modern
  • Tinta del Pulpo
    • Cuisine
      Mexican
    • Ambiance
      Modern
  • Sotavento
    • Cuisine
      Mediterranean
    • Open for
      Lunch • Dinner
    • Ambiance
      Modern
    • Dietary options
      Vegan • Gluten-free
  • Vegan Bar
    • Ambiance
      Family friendly • Modern
    • Dietary options
      Vegan

Resort facilities of Andaz Mayakoba Resort Riviera Maya, By Hyatt
Great facilities! Review score, 9.1

Most popular facilities
  • 2 swimming pools
  • Free WiFi
  • Beachfront
  • Free parking
  • Airport shuttle
  • Family rooms
  • Tea/coffee maker in all rooms
  • Bar
  • Private beach area
Bathroom
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Wardrobe or closet
  • Alarm clock
Outdoors
  • Outdoor fireplace
  • Outdoor furniture
  • Beachfront
  • Sun terrace
  • Private beach area
  • BBQ facilities
    Additional charge
  • Balcony
  • Terrace
  • Garden
Kitchen
  • Refrigerator
Pets
Pets are allowed on request. Charges may be applicable.
Activities
  • Bicycle rental
  • Archery
    Additional charge
  • Live sport events (broadcast)
  • Live music/performance
  • Cooking class
    Additional charge
  • Tour or class about local culture
  • Happy hour
    Additional charge
  • Bike tours
  • Walking tours
  • Beach
  • Tennis equipment
  • Evening entertainment
  • Kids' club
  • Water sport facilities on site
  • Entertainment staff
  • Snorkelling
  • Diving
    Additional chargeOff-site
  • Cycling
  • Canoeing
  • Windsurfing
    Additional charge
  • Fishing
    Additional chargeOff-site
  • Golf course (within 3 km)
    Additional charge
  • Tennis court
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Video
  • Radio
  • Telephone
  • TV
Food & Drink
  • Wine/champagne
    Additional charge
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Breakfast in the room
  • Bar
  • Minibar
  • Restaurant
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not possible).
  • Valet parking
  • Accessible parking
Reception services
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • 24-hour front desk
Entertainment and family services
  • Indoor play area
  • Board games/puzzles
  • Babysitting/child services
    Additional charge
Cleaning services
  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • Smoke alarms
  • Key access
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Pet bowls
  • Minimarket on site
  • Hypoallergenic
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Car hire
  • Laptop safe
  • Chapel/shrine
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
Accessibility
  • Lower bathroom sink
  • Higher level toilet
  • Toilet with grab rails
  • Wheelchair accessible
2 swimming pools
Pool 1 - outdoor
  • All ages welcome
  • Pool with view
  • Pool/beach towels
  • Sun loungers or beach chairs
  • Sun umbrellas
Pool 2 - outdoor
  • Open all year
  • All ages welcome
  • Pool with view
  • Pool/beach towels
  • Sun loungers or beach chairs
  • Sun umbrellas
Wellness
  • Fitness/spa locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Full body massage
  • Hand massage
  • Head massage
  • Couples massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Steam room
  • Spa facilities
  • Body wrap
  • Body scrub
  • Body treatments
  • Hair cut
  • Pedicure
  • Manicure
  • Hair treatments
  • Make up services
  • Waxing services
  • Facial treatments
  • Beauty Services
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
  • Fitness centre
  • Sauna
Languages spoken
  • English
  • Spanish
  • French
  • Portuguese

House rules
Andaz Mayakoba Resort Riviera Maya, By Hyatt takes special requests - add in the next step!

Check-in
From 15:00
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 12 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free
12+ years
Extra bed upon request
US$100 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are allowed on request. Charges may be applicable.
Groups
When booking more than 4 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardCash

FAQs about Andaz Mayakoba Resort Riviera Maya, By Hyatt

  • Room options at Andaz Mayakoba Resort Riviera Maya, By Hyatt include:

    • Triple
    • Quadruple
    • Suite

  • Check-in at Andaz Mayakoba Resort Riviera Maya, By Hyatt is from 15:00, and check-out is until 12:00.

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Guests staying at Andaz Mayakoba Resort Riviera Maya, By Hyatt can enjoy a highly-rated breakfast during their stay (guest review score: 7.5).

    Breakfast option(s) include:

    • Continental
    • Gluten-free
    • American
    • Buffet
    • À la carte

  • Andaz Mayakoba Resort Riviera Maya, By Hyatt is 5 miles from the centre of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.

  • Andaz Mayakoba Resort Riviera Maya, By Hyatt has 5 restaurants:

    • Casa Amate
    • Sotavento
    • Cocina Milagro
    • Tinta del Pulpo
    • Vegan Bar

  • Andaz Mayakoba Resort Riviera Maya, By Hyatt offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Sauna
    • Massage
    • Cycling
    • Snorkelling
    • Diving
    • Fishing
    • Tennis court
    • Canoeing
    • Windsurfing
    • Golf course (within 3 km)
    • Evening entertainment
    • Kids' club
    • Beachfront
    • Live music/performance
    • Personal trainer
    • Beauty Services
    • Bike tours
    • Archery
    • Fitness/spa locker rooms
    • Bicycle rental
    • Walking tours
    • Swimming Pool
    • Water sport facilities on site
    • Tennis equipment
    • Tour or class about local culture
    • Live sport events (broadcast)
    • Happy hour
    • Facial treatments
    • Cooking class
    • Beach
    • Waxing services
    • Make up services
    • Hair treatments
    • Manicure
    • Pedicure
    • Hair cut
    • Body treatments
    • Body scrub
    • Body wrap
    • Spa facilities
    • Steam room
    • Private beach area
    • Spa lounge/relaxation area
    • Spa/wellness packages
    • Back massage
    • Neck massage
    • Foot massage
    • Couples massage
    • Head massage
    • Hand massage
    • Full body massage
    • Entertainment staff
    • Fitness
    • Yoga classes
    • Fitness classes

  • The prices at Andaz Mayakoba Resort Riviera Maya, By Hyatt may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • The nearest beach is just 50 yards from Andaz Mayakoba Resort Riviera Maya, By Hyatt. All distances are measured in straight lines. Actual travel distances may vary.