Get the celebrity treatment with world-class service at Swissôtel Wellness Resort Alatau Almaty

Situated in Almaty, 20 km from Medeo, Swissôtel Wellness Resort Alatau Almaty features accommodation with a restaurant, free private parking, a fitness centre and a bar. This 5-star hotel offers room service and a shared lounge. The hotel has an indoor pool, hammam and a 24-hour front desk. The hotel will provide guests with air-conditioned rooms offering a desk, a kettle, a minibar, a safety deposit box, a flat-screen TV and a private bathroom with a shower. At Swissôtel Wellness Resort Alatau Almaty rooms are fitted with bed linen and towels. The accommodation offers a continental or buffet breakfast. Guests can relax in the wellness area, including a sauna, and a hot tub, or in the garden. Guests can make use of the business centre or relax in the snack bar. First President of Kazakhstan Park is 6 km from Swissôtel Wellness Resort Alatau Almaty, while Dolphin Entertainment Centre is 8 km from the property. The nearest airport is Almaty International Airport, 23 km from the hotel.

Couples particularly like the location — they rated it 9.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Swissôtel Hotels & Resorts
Hotel chain/brand
Swissôtel Hotels & Resorts

Property highlights

Top location: Highly rated by recent guests (9.2)

Breakfast info

Buffet

Free private parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
1 large double bed
1 large double bed
1 extra-large double bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.9
Facilities
9.2
Cleanliness
9.2
Comfort
9.3
Value for money
8.4
Location
9.2
Free WiFi
8.2
High score for Almaty
Select topics to read reviews:

Guests who stayed here loved

  • Sowmiya
    United Arab Emirates United Arab Emirates
    Swissotel is a beautiful, well-maintained hotel. You can relax and enjoy the luxury at the same time. We have stayed in the panoramic view room. It has an amazing mountain view from the balcony. The food is excellent too. We enjoyed the tasty...
  • Albreiki
    United Arab Emirates United Arab Emirates
    Everything was perfect. It was an amazing experience in Swissotel Wellness Resort. All facilities was great and I my kids was happy and enjoyed kids club. We were a big family with different age groups and different interests, we were all...
  • Alex
    United Kingdom United Kingdom
    The views are excellent. The hotel has amazing spa facilities and several swimming pools.

Hotel surroundings

Restaurants
3 restaurants on site

  • The Quarter
    • Cuisine
      International
    • Open for
      Breakfast • Brunch • Lunch • Dinner • High tea • Cocktail hour
    • Ambiance
      Traditional
    • Dietary options
      Halal • Kosher • Vegetarian • Vegan • Gluten-free • Dairy-free
  • Moxie bar
    • Cuisine
      International
    • Open for
      Lunch • Dinner • High tea • Cocktail hour
    • Ambiance
      Modern • Romantic
    • Dietary options
      Halal • Vegetarian • Vegan • Gluten-free • Dairy-free
  • Café Swiss
    • Cuisine
      International
    • Open for
      High tea • Cocktail hour
    • Ambiance
      Family friendly • Traditional • Modern
    • Dietary options
      Halal • Vegetarian • Vegan • Gluten-free • Dairy-free

Facilities of Swissôtel Wellness Resort Alatau Almaty
Great facilities! Review score, 9.2

Most popular facilities
  • 2 swimming pools
  • Free WiFi
  • Family rooms
  • Spa and wellness centre
  • Free parking
  • Fitness centre
  • Non-smoking rooms
  • 24-hour front desk
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Additional toilet
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
Outdoors
  • Picnic area
  • Outdoor furniture
  • Terrace
  • Garden
Kitchen
  • Tumble dryer
  • Electric kettle
Room Amenities
  • Socket near the bed
  • Drying rack for clothing
  • Clothes rack
Activities
  • Aerobics
    Additional charge
  • Tennis equipment
    Additional charge
  • Kids' club
  • Water sport facilities on site
    Additional charge
  • Golf course (within 3 km)
    Additional charge
  • Tennis court
Living Area
  • Desk
Media & Technology
  • Streaming service (like Netflix)
  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid-friendly buffet
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
  • Accessible parking
Reception services
  • Invoice provided
  • Lockers
  • Private check-in/check-out
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Express check-in/check-out
  • 24-hour front desk
Entertainment and family services
  • Strollers
  • Indoor play area
Cleaning services
  • Daily housekeeping
  • Trouser press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Business centre
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Carbon monoxide detector
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Wake-up service
  • Heating
  • Soundproof rooms
  • Lift
  • Fan
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Wake up service/Alarm clock
  • Room service
Accessibility
  • Auditory guidance
  • Visual aids: Tactile signs
  • Emergency cord in bathroom
  • Lower bathroom sink
  • Higher level toilet
  • Toilet with grab rails
  • Wheelchair accessible
2 swimming pools
Pool 1 - indoorFree!
  • Open all year
  • All ages welcome
  • Pool/beach towels
  • Pool bar
Pool 2 - outdoorFree!
  • Seasonal
  • All ages welcome
  • Pool/beach towels
  • Pool bar
Wellness
  • Kids' pool
  • Fitness/spa locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Full body massage
  • Hand massage
  • Head massage
  • Couples massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Steam room
  • Spa facilities
  • Body treatments
  • Beauty Services
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Hammam
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa and wellness centre
  • Fitness centre
  • Sauna
Languages spoken
  • English
  • Russian
  • Turkish

House rules
Swissôtel Wellness Resort Alatau Almaty takes special requests - add in the next step!

Check-in
From 15:00
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Refundable damage deposit
A damage deposit of KZT 30,000 is required on arrival. That's about £47. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.
Children and beds

Child policies

Children of any age are welcome.

Children 18 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Extra bed upon request
Free
Cot upon request
Free
3 - 10 years
Extra bed upon request
Free

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBDiscoverCash

The fine print
Need-to-know information for guests at this property

Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

A damage deposit of KZT 30,000 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

FAQs about Swissôtel Wellness Resort Alatau Almaty

  • Check-in at Swissôtel Wellness Resort Alatau Almaty is from 15:00, and check-out is until 12:00.

  • Guests staying at Swissôtel Wellness Resort Alatau Almaty can enjoy a highly-rated breakfast during their stay (guest review score: 8.6).

    Breakfast option(s) include:

    • Buffet

  • Yes, there is a hot tub. You can find out more about this and the other facilities at Swissôtel Wellness Resort Alatau Almaty on this page.

  • Swissôtel Wellness Resort Alatau Almaty has 3 restaurants:

    • The Quarter
    • Moxie bar
    • Café Swiss

  • Swissôtel Wellness Resort Alatau Almaty is 7.5 miles from the centre of Almaty. All distances are measured in straight lines. Actual travel distances may vary.

  • The prices at Swissôtel Wellness Resort Alatau Almaty may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Swissôtel Wellness Resort Alatau Almaty offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Hammam
    • Tennis court
    • Golf course (within 3 km)
    • Kids' club
    • Aerobics
    • Personal trainer
    • Tennis equipment
    • Fitness/spa locker rooms
    • Swimming Pool
    • Water sport facilities on site
    • Beauty Services
    • Body treatments
    • Spa facilities
    • Steam room
    • Spa lounge/relaxation area
    • Spa/wellness packages
    • Back massage
    • Neck massage
    • Foot massage
    • Couples massage
    • Head massage
    • Hand massage
    • Full body massage
    • Fitness
    • Yoga classes
    • Fitness classes

  • Yes, Swissôtel Wellness Resort Alatau Almaty is popular with guests booking family stays.

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Room options at Swissôtel Wellness Resort Alatau Almaty include:

    • Double
    • Triple
    • Suite