The inn is splendid, Situated in a quiet part of the city, the classic Japanese building and its decorations that adorn the walls and the glass fronts give it an old, dignified air. From the tatami on the floor of the room and the Japanese-style clothes that we used for sleeping to the wonderful hot springs situated in the inn, everything was suited for our relaxation. The owners, wife and husband, were very helpful and friendly and they showed us on a map everything that we could visit in the city. When leaving, the husband was very helpful and offered to give us a car ride to the train station so we could arrive in time for our train. The room was spacious and wonderfully decorated, and its old style made us feel like we went back in time. I are really grateful and if an opportunity arises, I will definitely come back! ありがとうございました！

Dorian Romania

This is a true authentic ryokan experience. The boss and his wife is very kind and helpful. Upon early arrival to the ryokan before check in time, they help us keep and clean(due to rain) our luggage and provide us a little map about the surrounding. When we come back after exploring, the luggage is already in our room waiting for us. The boss also help us to book the dinner place and drive us there for free. The decoration in their private onsen is unique and stunning, you need to experience it first hand to get the feeling. We check out on the next day, even though the boss has left to drive other customer to somewhere, his wife still give us 2 small bottles of water incase we get thirsty while walking to bus stop ourselves.

Law Malaysia

The owners of Tsukinoya were the nicest people ever. They showed great care for their inn and to their guests. They went the extra mile to make sure that we had the best experience possible. This included giving us helpful advice and even driving my group to an amazing Sushi Place. The private outdoor Onsen was an amazing experience for my friends and myself. The room was spacious and comfy Ryokan.

Adam United States

Definitely one of the highlights of our trip to Japan! This is a lovely, traditional ryokan. Our room (family of 4) was very spacious and comfortable, and the private use of the onsens was ideal for a family. But the best by far is the owners, they are the loveliest people! Always welcoming you with a smile and offering their help for anything. They made dinner reservations for us and even drove us to the train station at the end of our stay! All reviews I read here were completely right, hope to stay there again someday! Strongly recommend.

Noemi United Kingdom

The owners are a beautiful elderly couple that made you feel like you were at home. They explained everything on arrival and tried their best speaking in English. They were so attentive. The room was just what I thought a ryokan would look like. And the onsen was amazing on the body after a long day travelling.

Maria Australia

A comfy place with nice people. They gave me 可愛い souvenirs as well.

Milagros Argentina

beautiful little ryokan and the loveliest husband and wife staff! the husband was more than willing to drive us to places and and wife was super attentive around the ryokan. he even drove us to the station when we checked out and left hakone!! they really made the experience at tsukinoya so welcoming and comfortable. the location was on a smaller street near the open air museum. a quiet street but near a lawson and 7/11. we travelled by public transport, and the ryokan was located about 10 minute walk away from the station up and down some hills.

Amy Australia

Really nice place. The private onsen is beautiful and totally matches the profile picture. It was a real pleasure to use it in the evening. The room was big, very big and beautifully decorated. I loved the hanging scrolled that was there. It was superb. The owners are adorable and extremely helpful, they offered to handle our dinner reservation, to drive us back to the station when we left with our luggage. Extremely nice people who makes this place worth the stay.

Sylvain United Kingdom

Run by a lovely, helpful couple, who were happy to arrange a meal and drive us to and from the restaurant. This was good as we arrived late and hadn't reserved a restaurant. The rooms were clean, but in room facilities only included a toilet and a wash basin. Showers were only available in the Onsen rooms, but this did not worry us or stop us from enjoying our stay.

Lachlan United Kingdom

We had an amazing stay at Tsukinoya. The owners are super nice and very welcoming. They made reservation for us at a nearby restaurant, drove us there (with a small detour to show amazing cherry blossom we would have never seen otherwise) and organise for the staff at the restaurant to drive us back. The lady gave us a change of hot water twice a day for the green tea and was super sweet. She even remembered what shoes we wore and got them ready any time we would go out. A wonderful hospitality all around! The japanese style room was massive and very comfortable! The private onsen was incredible! Such an amazing experience for a very good value money wise! I would definitely stay here again!

Marta Italy