Featuring a public bath and mist sauna, PHOENIX HOTEL by Hakuba Hotel Group is located in Hakuba, a 30.6 km drive from Nagano. The hotel has ski storage and guests can enjoy a meal at the restaurant or a drink at the bar. Free private parking is available on site. All rooms have a flat-screen TV, refrigerator, free toiletries and hairdryer. Some rooms feature a fully private bathroom. Happo One Snow Resort and Kokusai Ski Area are 600 metres away. Adam Gondola is 1.2 km away, while Iwatake Ski Resort is 3.4 km away.

Couples particularly like the location — they rated it 8.8 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Situated in the best rated area in Hakuba, this hotel has an excellent location score of 8.8

FREE private parking!

Public Bath


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 futon beds
1 double bed
and
1 futon bed
2 futon beds
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Guest reviews

Categories:

Staff
9.6
Facilities
9.2
Cleanliness
9.4
Comfort
9.4
Value for money
8.5
Location
8.8
Free WiFi
8.3
Select topics to read reviews:

See what guests loved the most:

  • Tim
    Australia Australia
    Amazing Hotel with excellent delivery to and from the ski lifts at Happo One and Iwatake each day. The breakfast menu was great and the room size was very good. The in-house Onsen was very clean and relaxing.
  • Amanda
    Australia Australia
    The shuttle service is amazing. Worth its weight in gold
  • Wendy
    Australia Australia
    The friendly helpful staff, the shuttle service to restaurants and the village well and truly compensated for being slightly out of Happo one villlage. The Onsen was so relaxing and the atmosphere very relaxing.

Hotel surroundings

Restaurants
1 restaurant on site

  • Mimi's Restaurant & Bar
    • Cuisine
      Italian
    • Open for
      Breakfast • Dinner • Cocktail hour
    • Ambiance
      Romantic
    • Dietary options
      Vegetarian • Vegan • Gluten-free

Facilities of PHOENIX HOTEL by Hakuba Hotel Group
Great facilities! Review score, 9.2

Most popular facilities
  • Free parking
  • Free WiFi
  • Non-smoking rooms
  • Skiing
  • Restaurant
  • Tea/coffee maker in all rooms
  • Bar
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Bidet
  • Slippers
  • Toilet
  • Free toiletries
  • Shared bathroom
  • Hairdryer
Bedroom
  • Linen
Outdoors
  • BBQ facilities
    Additional charge
Kitchen
  • Electric kettle
  • Refrigerator
Room Amenities
  • Tatami (traditional Japanese flooring)
  • Socket near the bed
Ski
  • Ski pass vendor
  • Ski equipment hire on site
  • Ski school
    Additional charge
  • Ski storage
Activities
  • Happy hour
    Additional charge
  • Cycling
    Off-site
  • Hiking
    Additional charge
  • Canoeing
    Additional charge
  • Skiing
    Off-site
  • Fishing
    Additional charge
  • Tennis court
    Additional chargeOff-site
Living Area
  • Seating Area
Media & Technology
  • Flat-screen TV
  • TV
Food & Drink
  • Wine/champagne
    Additional charge
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Bar
  • Restaurant
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible at a location nearby (reservation is not needed).
    Reception services
    • Invoice provided
    • Lockers
    • Private check-in/check-out
    • Concierge service
    • Luggage storage
    • Tour desk
    Entertainment and family services
    • Board games/puzzles
    • Babysitting/child services
      Additional charge
    Cleaning services
    • Daily housekeeping
    • Laundry
    Safety & security
    • Fire extinguishers
    • CCTV in common areas
    • Smoke alarms
    • Key access
    • Safety deposit box
    General
    • Shuttle service
      Additional charge
    • Shared lounge/TV area
    • Vending machine (drinks)
    • Designated smoking area
    • Air conditioning
    • Non-smoking throughout
    • Heating
    • Car hire
    • Non-smoking rooms
    Wellness
    • Public Bath
    • Massage
      Additional charge
    • Sauna
    Languages spoken
    • English
    • Japanese

    Property practices

    This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.

    House rules

    PHOENIX HOTEL by Hakuba Hotel Group takes special requests - add in the next step!

    Check-in

    From 16:00

    Guests are required to show a photo identification and credit card upon check-in

    Check-out

    Until 10:00

     

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

    Children and beds

    Child policies

    Children of any age are welcome.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    0 - 3 years
    Cot upon request
    ¥3,500 per child, per night
    Adult (18+ years)
    Extra bed upon request
    ¥8,000 per person, per night

    Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

    The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

    All cots and extra beds are subject to availability.

    No age restriction

    There is no age requirement for check-in

    Pets

    Pets are not allowed.

    Mastercard Visa UC JCB American Express Cash is not accepted PHOENIX HOTEL by Hakuba Hotel Group accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

    The fine print
    Need-to-know information for guests at this property

    Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform PHOENIX HOTEL by Hakuba Hotel Group in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

    In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

    Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.

    In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

    Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).

    Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.

    Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

    Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

    FAQs about PHOENIX HOTEL by Hakuba Hotel Group

    • The prices at PHOENIX HOTEL by Hakuba Hotel Group may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

    • Room options at PHOENIX HOTEL by Hakuba Hotel Group include:

      • Single
      • Double

    • PHOENIX HOTEL by Hakuba Hotel Group offers the following activities / services (charges may apply):

      • Sauna
      • Massage
      • Cycling
      • Hiking
      • Skiing
      • Fishing
      • Tennis court
      • Canoeing
      • Public Bath
      • Happy hour

    • PHOENIX HOTEL by Hakuba Hotel Group has 1 restaurant:

      • Mimi's Restaurant & Bar

    • PHOENIX HOTEL by Hakuba Hotel Group is 1.5 miles from the centre of Hakuba. All distances are measured in straight lines. Actual travel distances may vary.

    • Check-in at PHOENIX HOTEL by Hakuba Hotel Group is from 16:00, and check-out is until 10:00.