Lotte Arai is one of the best snow locations in Japan. The Shinkansen from Tokyo stops close by and the bus shuttle is fine. The restaurants Onsen and Facilities are first class. The snow is superb. Will try to return next year.

Timothy Australia

We loved that everything was in the one location and we didn’t have to travel to another place to get to the snowfield. It was also a very family friendly hotel with lots to do even if you weren’t skiing.

Monina Australia

Loved convenience of not having to go anywhere and we were able to just relax and have fun together as a family. All restaurants and meals/buffets were amazing. Soft serve machine a hit for the kids. Spa treatment was great. Amazing family holiday for us

Amanda Australia

Great resort, awesome skiing in winter season. Easy accessible, food is plentiful, staff are excellent, rooms are beautiful well equipped. They gave us 3 rooms adjoining in a private little wing that made us feel special. Family holidays are fun. Especially with hotels and resorts like these. Can get expensive but for what it is, it was worth it.

Leigh-ann Australia

Breakfast was as good as expected although not as much selections as other similarly priced hotels. Short walk to their gondola was great despite the poor snow falls on the days we were there. Rooms clean, staff gave good service.

Bruno Australia

Love the service and facilities from Lotte Arai. Would love to go back again!!

Niny Australia

The bursary of having ski fields at your doorstep. The onsen was beautiful as well.

Claudine New Zealand

Excellent. Everything is self contained. All the staff were very polite but restaurants like Japanese and Korean were shorthanded due to festive period. Perfect for families with young or teenage kids. Gym was big. Best part was the coin laundry so we could have fresh clothes easily. Front counter staff Evan who is Indonesian but speaks excellent Japanese was super helpful. He coordinated private transport for my family which we requested and was meticulous to ensure we were comfortable and sufficient for us and our luggage.

Sharon Singapore

Overall the experience was wonderful and super convenient for skiing. Had an amazing dinner at the Sushi omakasa menu on the Thursday night!

Silberg Japan

Beautiful resort that will not look out of place in Europe. Very helpful and friendly staff who answered all my questions (I had several, chief amongst them were about the nearest train station, shuttle timing and whether it has started snowing). The room was big and a pleasant surprise after Tokyo.

Low Singapore