Located within the premises of Niseko-Shakotan-Otaru Kaigan Quasi-National Park, Hotel Neu Schloss Otaru offers rooms with views of the ocean and a private open-air bath. A free shuttle runs between JR Otaru station and the hotel. Complimentary WiFi is provided in all rooms and at the lobby. The European-style decorated rooms include a flat-screen TV, a mini bar, and an electric kettle with complimentary green tea. Room wear is provided. Guests can relax in the Rotenburo bath overlooking the ocean. Photocopying and luggage storage is available at the 24-hour front desk and a free computer station is available at the lobby. Enjoy French cuisine at the Blau Kuste restaurant, and drinks at the Bar Perle. The Otaru Neu Schloss Hotel is a 2-minute walk from the Otaru Aquarium, and a 20-minute drive from JR Otaru Station. The Shin-Chitose Airport is a 1-hour and 50-minute ride away.

Couples in particular like the location – they rated it 8.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (8.6)

Free private parking available at the hotel

Open-air bath, ​Public Bath


Availability

Select dates to see this property's availability and prices

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Guest reviews

Categories:

Staff
8.8
Facilities
8.0
Cleanliness
8.3
Comfort
8.3
Value for money
7.7
Location
8.6
Free WiFi
8.3
Select topics to read reviews:

See what guests loved the most:

  • Tamara
    United States of America United States of America
    The breakfast in the morning was excellent! This was one of our favorite meals from our entire trip in Hokkaido. We also did dinner one of the nights and enjoyed it with some lovely local wine. The room had a great view from both the bedroom and...
  • David
    Singapore Singapore
    The hotel is located at the hilltop which give a view of the Cliff and sea. The Breakfast is very good and portion is generous.
  • Michael
    Singapore Singapore
    Room is great and has a private onsen facing the sea and mountains..great view. The hotel is up on hilltop and many car parking lots which is very convenient.

Hotel area info

Restaurants
1 Restaurant On Site

  • Blau Küste
    • Cuisine
      French
    • Open for
      Dinner

Amenities of Hotel Neu Schloss Otaru
Great facilities! Review score, 8

Most popular amenities
  • Free parking
  • Non-smoking rooms
  • Free WiFi
  • Family rooms
  • Facilities for disabled guests
  • Restaurant
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Guest bathroom
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bathtub
  • Shower
Bedroom
  • Alarm clock
View
  • Sea view
  • View
Kitchen
  • Electric kettle
  • Refrigerator
Living Area
  • Sitting area
Media & Technology
  • Flat-screen TV
  • Satellite channels
  • Telephone
Food & Drink
  • Bar
  • Minibar
Internet
WiFi is available in the rooms and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Street parking
  • Accessible parking
Services
  • Shuttle service
  • Vending machine (drinks)
  • Suit press
  • Baggage storage
    Additional charge
  • Laundry
    Additional charge
  • 24-hour front desk
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Smoke alarms
  • Key access
  • Safe
General
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Heating
  • Elevator
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
Accessibility
  • Bathroom emergency cord
  • Toilet with grab rails
  • Wheelchair accessible
Spa
  • Body treatments
  • Facial treatments
  • Beauty services
  • Public Bath
  • Open-air bath
  • Sauna
Hot Spring
  • Open-air bath
Languages Spoken
  • English
  • Japanese

House rules

Hotel Neu Schloss Otaru takes special requests – add in the next step!

Check-in

From 3:00 PM to 7:30 PM

Check-out

Until 11:00 AM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 7 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Groups

When booking more than 3 rooms, different policies and additional supplements may apply.

Mastercard Visa UnionPay credit card JCB Diners Club American Express Cash Hotel Neu Schloss Otaru accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Restaurant Blau Küste

Opening hour between 17 Aug 2021 - 12 Sep 2021 (Alcohol free)

Weekdays 17:00~20:00

Weekends 17:00~20:00

Bar Perle

Closed between 17 Aug 2021 - 12 Sep 2021

To use the hotel's free shuttle, please make a reservation in advance. Contact details can be found on the booking confirmation.

JR Otaru Station to Hotel 15:00/16:00/17:00/18:00

From Hotel to JR Otaru Station 09:00/10:00/11:00/12:00

FAQs about Hotel Neu Schloss Otaru

  • Check-in at Hotel Neu Schloss Otaru is from 3:00 PM, and check-out is until 11:00 AM.

  • Hotel Neu Schloss Otaru is 5.6 miles from the center of Otaru. All distances are measured in straight lines. Actual travel distances may vary.

  • Room options at Hotel Neu Schloss Otaru include:

    • Double
    • Twin
    • Quad
    • Suite

  • Yes, Hotel Neu Schloss Otaru is popular with guests booking family stays.

  • Hotel Neu Schloss Otaru offers the following activities/services (charges may apply):

    • Sauna
    • Facial treatments
    • Public Bath
    • Body treatments
    • Open-air bath
    • Beauty services

  • The prices at Hotel Neu Schloss Otaru may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Hotel Neu Schloss Otaru has 1 restaurant:

    • Blau Küste