All events (where occupancy exceeds 1.5 times the sleeping capacity) requires prior approval by the Management at least 6 weeks prior to your arrival and a professional Event Organiser must be appointed for the event. General Guidelines for Events is available for your perusal. Please note that events without our prior approval are strictly prohibited and will result in booking cancellation without refund of all monies paid.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Villa Turtle in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

This property will not accommodate hen, stag or similar parties.

Quiet hours are between 22:00:00 and 07:00:00.

Guests will receive a rental agreement which must be signed and returned to the property prior to arrival. If guests do not receive the agreement on time, they should contact the property management company at the number on the booking confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.

A damage deposit of Rp 2,500,000 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.