Shangri-la Surabaya
Jl. Mayjend Sungkono 120, Sawahan, 60256 Surabaya, Indonesia – Great location - show map
Shangri-la Surabaya
- City view
- Garden
- Swimming Pool
- Free WiFi
- Free parking
- Bath
- Air conditioning
- 24-hour front desk
- Key card access
- Daily housekeeping
Get the celebrity treatment with world-class service at Shangri-la Surabaya
Strategically situated near Ciputra World, Pakuwon Mall and Surabaya Town Square, the 5-star Shangri-la Surabaya provides a free-form outdoor pool, a spa centre with a sauna and tropical landscapes. Free WiFi and free wired internet are provided throughout the property. The property also offers free scheduled shuttle service to nearby shopping malls. Blending Asian and Javanese elements, the air-conditioned rooms at Shangri-la Surabaya are equipped with a flat-screen TV, DVD player and a personal safe. En suite bathrooms have a bathtub, as well as bathrobes and slippers. Other facilities at Shangri-la Surabaya include spacious parking space and 6 meeting rooms. Guests can enjoy a game of tennis at the 3 on-site courts, or relax by the pool under the surrounding palm trees. Golf outings at one of the nearby championship courses can be arranged with the hotel staff. Shangri-la Surabaya has direct access to the airport highway and is a 20-minute drive from Juanda International Airport. Airport transfers and car rentals are available at an extra charge.
Couples particularly like the location — they rated it 9.2 for a two-person trip.
Distance in property description is calculated using © OpenStreetMap
- 2 swimming pools
- Free WiFi
- Airport shuttle
- Free parking
- Non-smoking rooms
- Fitness centre
- Spa and wellness centre
- Tea/coffee maker in all rooms
- Bar
Categories:
Guests who stayed here loved
Hasan
Canada“The food was delicious, rooms were clean and the staff was great.”- Tze
Australia“Location is a bit far from shopping but is close to toll way so access to airport is easy. Was offered an upgrade room, bed is comfortable and room is very spacious.” 
Megan
United Kingdom“We were in Surabaya for the Mount Bromo tour and the Shangri-la was the perfect base to relax and recover. Rooms were comfortable and spacious. Staff were friendly and helpful.”- Michael Australia“Great staff , beautiful decor in the hotel .many options for food and nice bed to sleep on.”
- Remi
Belgium“Amazing hotel with a top service level. Very friendly helpful geniune staff! Wow! The BBQ was just TOP! I asked to grill my meat ‘saignant’/medium rare & it was just perfect! Thank you for the great experience! Well deserved 4/5! The breakfast was...” - Remi Belgium“Amazing restaurant with an top service level. We asked to fix our train tickets! They did a great job with this! The BBQ was just TOP! I asked to grill my meat ‘saignant’ & it was just perfect! Thank you for the great experience! Well deserved 5/5!”
Phil
New Zealand“Great service, horizon club is great value. Breakfast was very nice.”
Harriett
Indonesia“The check in and check out was easy. They helped us with our baby and toddler. The room was so clean with great space and extra facilities. They had extras you could add on for children that were well priced and fun.”
Ika Indonesia“Big tropical swimming pool with slide for kids, comfy and clean bedroom, nice sauna room, delicious breakfast.”
Renuga
Singapore“Very clean and comfortable. Booked the stay to celebrate my mum's birthday and Shangri-La staff made it very memorable!”
Property questions and answersBrowse questions from guests for anything extra you want to know about the propertyThe property usually replies within a few days
Hi, We are a family with 2 kids of 6 and 10 years old. Is there an extra bed in the room? What room can fit the 4 of us all together? Thank you! Dan
Dear Guest, For 4 people (2 adults+2kids) we suggest stay in 2 Deluxe Room with request Connecting room or 1 Deluxe Room with extrabed. Thank you.Answered on 8 November 2022What is the cost of an extra bed?
For extra bed are able to check on the reservation while you are booking , in another options you are able to contact property- Thankyou Sir/Ma'amAnswered on 22 June 2023Can three people fit in the Executive King Room?
Dear Guest, Three people can enough stay in Executive Room (all is King Size bed), but should be using extra bed. Thank you.Answered on 8 November 2022
Hotel surroundings
Restaurants1 restaurant on site
- Jamoo
- CuisineInternational
- Open forBreakfast • Lunch • Dinner
- AmbianceFamily friendly • Modern
- Dietary optionsVegetarian
Facilities of Shangri-la SurabayaGreat facilities! Review score, 9.1
- 2 swimming pools
- Free WiFi
- Airport shuttle
- Free parking
- Non-smoking rooms
- Fitness centre
- Spa and wellness centre
- Tea/coffee maker in all rooms
- Bar
- Toilet paper
- Towels
- Towels/sheets (extra fee)
- Bath or shower
- Slippers
- Private bathroom
- Toilet
- Free toiletries
- Bathrobe
- Hairdryer
- Shower
- Linen
- Wardrobe or closet
- Alarm clock
- Dressing room
- City view
- Landmark view
- Pool view
- View
- Picnic area
- Sun terrace
- Garden
- Dining table
- Tumble dryer
- Electric kettle
- Refrigerator
- Socket near the bed
- Clothes rack
- Live music/performance
- Movie nights
- Tennis equipmentAdditional charge
- Kids' club
- Nightclub/DJAdditional charge
- Children's playground
- Games room
- Golf course (within 3 km)Additional charge
- Tennis court
- Sofa
- Desk
- Flat-screen TV
- Cable channels
- Satellite channels
- Telephone
- TV
- Kid-friendly buffet
- Snack bar
- Breakfast in the room
- Bar
- Minibar
- Tea/Coffee maker
- Valet parking
- Accessible parking
- Invoice provided
- Concierge service
- ATM/cash machine on site
- Luggage storage
- Tour desk
- Currency exchange
- Express check-in/check-out
- 24-hour front desk
- Kids' outdoor play equipment
- Daily housekeeping
- Trouser pressAdditional charge
- Ironing serviceAdditional charge
- Dry cleaningAdditional charge
- LaundryAdditional charge
- Fax/photocopyingAdditional charge
- Meeting/banquet facilitiesAdditional charge
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- 24-hour security
- Safety deposit box
- Shuttle serviceAdditional charge
- Carbon monoxide detector
- Designated smoking area
- Air conditioning
- Allergy-free room
- Wake-up service
- Hardwood or parquet floors
- Car hire
- Packed lunches
- Carpeted
- Lift
- Barber/beauty shop
- Ironing facilities
- Facilities for disabled guests
- Airport shuttleAdditional charge
- Non-smoking rooms
- Iron
- Wake up service/Alarm clock
- Room service
- Emergency cord in bathroom
- Toilet with grab rails
- Entire unit wheelchair accessible
- Upper floors accessible by elevator
- Open all year
- Adult only
- Pool/beach towels
- Pool bar
- Sun loungers or beach chairs
- Sun umbrellas
- Open all year
- Suitable for kids
- Shallow end
- Water slide
- Pool/beach towels
- Sun loungers or beach chairs
- Sun umbrellas
- Kids' pool
- Fitness/spa locker rooms
- Fitness
- Spa/wellness packages
- Foot bath
- Spa lounge/relaxation area
- Spa facilities
- Sun umbrellas
- Sun loungers or beach chairs
- Water slide
- Hot tub/Jacuzzi
- MassageAdditional charge
- Spa and wellness centre
- Fitness centre
- Sauna
- English
- Indonesian
House rulesShangri-la Surabaya takes special requests - add in the next step!
Child policies
Children of any age are welcome.
Children 12 years and above will be charged as adults at this property.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
Cots and extra beds are not available at this property.
The fine printNeed-to-know information for guests at this property
Children’s Meal Policy for All Shangri-La Circle Members
When accompanied by a dine-in adult, up to 2 children of registered in-house hotel guests at the age of 6 and below can enjoy buffet meals at the all-day dining venues at no additional charge. Additional children at the age of 6 and below and all children who are above 6 years of age but under 12 years of age will receive a 50% discount on the adult buffet price. Registered in-house hotel guests can also join Shangri-La Circle at any time during their stay to enjoy the meal plan. Children of non-registered walk-in guests under the age of 12 will receive a 50% discount on buffet meals at the all-day dining outlets.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
FAQs about Shangri-la Surabaya
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Shangri-la Surabaya is 1.5 miles from the centre of Surabaya. All distances are measured in straight lines. Actual travel distances may vary.
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Yes, there is a hot tub. You can find out more about this and the other facilities at Shangri-la Surabaya on this page.
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Yes, Shangri-la Surabaya is popular with guests booking family stays.
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Check-in at Shangri-la Surabaya is from 14:00, and check-out is until 12:00.
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Shangri-la Surabaya offers the following activities / services (charges may apply):
- Spa and wellness centre
- Hot tub/Jacuzzi
- Fitness centre
- Sauna
- Massage
- Children's playground
- Games room
- Tennis court
- Golf course (within 3 km)
- Kids' club
- Spa/wellness packages
- Movie nights
- Spa lounge/relaxation area
- Fitness/spa locker rooms
- Nightclub/DJ
- Live music/performance
- Tennis equipment
- Swimming Pool
- Fitness
- Foot bath
- Spa facilities
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Shangri-la Surabaya has 1 restaurant:
- Jamoo
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The prices at Shangri-la Surabaya may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.
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Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.
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Room options at Shangri-la Surabaya include:
- Double
- Suite
- Twin
