• City view
  • Garden
  • Swimming Pool
  • Free WiFi
  • Free parking
  • Bath
  • Air conditioning
  • 24-hour front desk
  • Key card access
  • Daily housekeeping

Get the celebrity treatment with world-class service at Shangri-la Surabaya

Strategically situated near Ciputra World, Pakuwon Mall and Surabaya Town Square, the 5-star Shangri-la Surabaya provides a free-form outdoor pool, a spa centre with a sauna and tropical landscapes. Free WiFi and free wired internet are provided throughout the property. The property also offers free scheduled shuttle service to nearby shopping malls. Blending Asian and Javanese elements, the air-conditioned rooms at Shangri-la Surabaya are equipped with a flat-screen TV, DVD player and a personal safe. En suite bathrooms have a bathtub, as well as bathrobes and slippers. Other facilities at Shangri-la Surabaya include spacious parking space and 6 meeting rooms. Guests can enjoy a game of tennis at the 3 on-site courts, or relax by the pool under the surrounding palm trees. Golf outings at one of the nearby championship courses can be arranged with the hotel staff. Shangri-la Surabaya has direct access to the airport highway and is a 20-minute drive from Juanda International Airport. Airport transfers and car rentals are available at an extra charge.

Couples particularly like the location — they rated it 9.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Shangri-La Group
Hotel chain/brand
Shangri-La Group

Property highlights

Top location: Highly rated by recent guests (8.9)

Free parking available at the hotel

Loyal customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 large double bed
1 extra-large double bed
1 extra-large double bed
Bedroom :
1 extra-large double bed
Living room:
1 sofa bed
2 single beds
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.3
Facilities
8.9
Cleanliness
9.2
Comfort
9.1
Value for money
8.6
Location
8.9
Free WiFi
7.4
High score for Surabaya
Select topics to read reviews:

See what guests loved the most:

  • Phil
    New Zealand New Zealand
    Great service, horizon club is great value. Breakfast was very nice.
  • Harriett
    Indonesia Indonesia
    The check in and check out was easy. They helped us with our baby and toddler. The room was so clean with great space and extra facilities. They had extras you could add on for children that were well priced and fun.
  • Ika
    Indonesia Indonesia
    Big tropical swimming pool with slide for kids, comfy and clean bedroom, nice sauna room, delicious breakfast.

Hotel surroundings

Restaurants
1 restaurant on site

  • Jamoo
    • Cuisine
      International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Family friendly • Modern
    • Dietary options
      Vegetarian

Facilities of Shangri-la Surabaya
Great facilities! Review score, 8.9

Most popular facilities
  • 2 swimming pools
  • Free WiFi
  • Airport shuttle
  • Free parking
  • Non-smoking rooms
  • Fitness centre
  • Spa and wellness centre
  • Tea/coffee maker in all rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Towels/sheets (extra fee)
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
  • Alarm clock
  • Dressing room
View
  • City view
  • Landmark view
  • Pool view
  • View
Outdoors
  • Picnic area
  • Sun terrace
  • Garden
Kitchen
  • Dining table
  • Tumble dryer
  • Electric kettle
  • Refrigerator
Room Amenities
  • Socket near the bed
  • Clothes rack
Activities
  • Live music/performance
  • Movie nights
  • Tennis equipment
    Additional charge
  • Kids' club
  • Nightclub/DJ
    Additional charge
  • Children's playground
  • Games room
  • Golf course (within 3 km)
    Additional charge
  • Tennis court
Living Area
  • Sofa
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Kid-friendly buffet
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free public parking is possible on site (reservation is not needed).
  • Valet parking
  • Accessible parking
Reception services
  • Invoice provided
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk
Entertainment and family services
  • Kids' outdoor play equipment
Cleaning services
  • Daily housekeeping
  • Trouser press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Carbon monoxide detector
  • Designated smoking area
  • Air conditioning
  • Allergy-free room
  • Wake-up service
  • Hardwood or parquet floors
  • Car hire
  • Packed lunches
  • Carpeted
  • Lift
  • Barber/beauty shop
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Wake up service/Alarm clock
  • Room service
Accessibility
  • Emergency cord in bathroom
  • Toilet with grab rails
  • Entire unit wheelchair accessible
  • Upper floors accessible by elevator
2 swimming pools
Pool 1 - outdoorFree!
  • Open all year
  • Adult only
  • Pool/beach towels
  • Pool bar
  • Sun loungers or beach chairs
  • Sun umbrellas
Pool 2 - outdoor (kids)Free!
  • Open all year
  • Suitable for kids
  • Shallow end
  • Water slide
  • Pool/beach towels
  • Sun loungers or beach chairs
  • Sun umbrellas
Wellness
  • Kids' pool
  • Fitness/spa locker rooms
  • Fitness
  • Spa/wellness packages
  • Foot bath
  • Spa lounge/relaxation area
  • Spa facilities
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Water slide
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa and wellness centre
  • Fitness centre
  • Sauna
Languages spoken
  • English
  • Indonesian

House rules

Shangri-la Surabaya takes special requests - add in the next step!

Check-in

From 14:00 to 23:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

From 06:00 to 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

Children 12 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

No age restriction

There is no age requirement for check-in

Pets

Pets are not allowed.

Mastercard Visa UnionPay credit card JCB Diners Club American Express Cash Shangri-la Surabaya accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

Different policy for children breakfast apply in this property, please check children policy for more information.

All children at the age of 6 and below and all children who are above 6 years of age but under 12 years of age will receive a 50% discount on the adult buffet price.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Shangri-la Surabaya

  • Yes, Shangri-la Surabaya is popular with guests booking family stays.

  • Yes, there is a hot tub. You can find out more about this and the other facilities at Shangri-la Surabaya on this page.

  • Shangri-la Surabaya is 1.5 miles from the centre of Surabaya. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Room options at Shangri-la Surabaya include:

    • Double
    • Suite
    • Twin

  • The prices at Shangri-la Surabaya may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Shangri-la Surabaya offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Hot tub/Jacuzzi
    • Fitness centre
    • Sauna
    • Massage
    • Children's playground
    • Games room
    • Tennis court
    • Golf course (within 3 km)
    • Kids' club
    • Spa/wellness packages
    • Movie nights
    • Spa lounge/relaxation area
    • Fitness/spa locker rooms
    • Nightclub/DJ
    • Live music/performance
    • Tennis equipment
    • Swimming Pool
    • Fitness
    • Foot bath
    • Spa facilities

  • Check-in at Shangri-la Surabaya is from 14:00, and check-out is until 12:00.

  • Shangri-la Surabaya has 1 restaurant:

    • Jamoo