• City view
  • Swimming Pool
  • Free WiFi
  • Free parking
  • Air conditioning
  • 24-hour front desk
  • Key card access
  • Daily housekeeping
  • Non-smoking rooms
  • Safety deposit box

Situated 8.1 km from Submarine Monument, Novotel Samator Surabaya Timur offers 4-star accommodation in Surabaya and has a fitness centre, a restaurant and a bar. Boasting room service, this property also provides guests with an outdoor pool. The accommodation features a 24-hour front desk, airport transfers, a kids' club and free WiFi. Gubeng Train Station is 8.3 km from the hotel, while Sharp Bamboo Monument is 9 km from the property. The nearest airport is Juanda International Airport, 11 km from Novotel Samator Surabaya Timur.

Distance in property description is calculated using © OpenStreetMap

Novotel
Hotel chain/brand
Novotel

Property highlights

Free parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
2 single beds
1 extra-large double bed
2 single beds
2 single beds
and
1 extra-large double bed
1 extra-large double bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.7
Facilities
8.5
Cleanliness
8.8
Comfort
8.7
Value for money
8.6
Location
7.9
Free WiFi
8.5
High score for Surabaya
Select topics to read reviews:

See what guests loved the most:

  • Kenneth
    Indonesia Indonesia
    Breakfast is always very good and lots of choice and tasty.
  • Santosh
    India India
    Staff is very polite and very clean hotel. Would like to stay again whenever traveling to Surbaya
  • Kirandeep
    United Kingdom United Kingdom
    Very modern and comfortable rooms. Staff were very helpful and accommodating. Efficient processes in place when it came to housekeeping and receiving/passing on food deliveries. The gym/pool area was also very nice, with plenty of spaces to sit...

Hotel surroundings

Restaurants
1 restaurant on site

  • Food Exchange
    • Cuisine
      International
    • Ambiance
      Family friendly • Modern • Romantic
    • Dietary options
      Halal

Facilities of Novotel Samator Surabaya Timur
Great facilities! Review score, 8.5

Most popular facilities
  • 2 swimming pools
  • Free WiFi
  • Airport shuttle
  • Free parking
  • Non-smoking rooms
  • Fitness centre
  • Spa and wellness centre
  • Room service
  • Bar
Outdoors
  • Outdoor furniture
Activities
  • Kids' club
  • Games room
Food & Drink
  • Fruits
  • Wine/champagne
    Additional charge
  • Kid meals
    Additional charge
  • Bar
Internet
WiFi is available in the rooms and is free of charge.
Parking
Free public parking is possible on site (reservation is needed).
  • Parking garage
  • Accessible parking
Reception services
  • Lockers
  • Concierge service
  • Luggage storage
  • Express check-in/check-out
  • 24-hour front desk
Entertainment and family services
  • Babysitting/child services
Cleaning services
  • Daily housekeeping
  • Trouser press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safety deposit box
General
  • Air conditioning
  • Lift
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
Accessibility
  • Wheelchair accessible
2 swimming pools
Pool 1 - outdoorFree!
  • Pool with view
  • Pool/beach towels
Pool 2 - outdoor (kids)Free!
  • Suitable for kids
Wellness
  • Kids' pool
  • Fitness/spa locker rooms
  • Fitness
  • Full body massage
  • Hand massage
  • Head massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/wellness packages
  • Spa facilities
  • Massage
  • Spa and wellness centre
    Additional charge
  • Fitness centre
Languages spoken
  • English
  • Indonesian

House rules

Novotel Samator Surabaya Timur takes special requests - add in the next step!

Check-in

From 14:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

Until 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

Children 17 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

< 1 year old
Extra bed upon request
Rp 350,000 per child, per night
1 - 2 years
Extra bed upon request
Rp 350,000 per child, per night
Cot upon request
Rp 0 per child, per night
3+ years
Extra bed upon request
Rp 350,000 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

No age restriction

There is no age requirement for check-in

Pets

Pets are not allowed.

Groups

When booking more than 7 rooms, different policies and additional supplements may apply.

Mastercard Visa American Express Cash Novotel Samator Surabaya Timur accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

FAQs about Novotel Samator Surabaya Timur

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Novotel Samator Surabaya Timur is 2.8 miles from the centre of Surabaya. All distances are measured in straight lines. Actual travel distances may vary.

  • Room options at Novotel Samator Surabaya Timur include:

    • Double
    • Suite
    • Twin

  • Novotel Samator Surabaya Timur has 1 restaurant:

    • Food Exchange

  • Novotel Samator Surabaya Timur offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Massage
    • Games room
    • Kids' club
    • Spa/wellness packages
    • Swimming Pool
    • Head massage
    • Fitness/spa locker rooms
    • Neck massage
    • Spa facilities
    • Full body massage
    • Back massage
    • Hand massage
    • Foot massage
    • Fitness

  • Check-in at Novotel Samator Surabaya Timur is from 14:00, and check-out is until 12:00.

  • The prices at Novotel Samator Surabaya Timur may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Yes, Novotel Samator Surabaya Timur is popular with guests booking family stays.