Hotel Neo Gajah Mada Pontianak by ASTON is located in Pontianak. With free WiFi, this 3-star hotel offers a shared lounge and room service. There is a restaurant serving Indonesian cuisine, and free private parking is available. The hotel will provide guests with air-conditioned rooms offering a desk, a kettle, a minibar, a safety deposit box, a flat-screen TV and a private bathroom with a shower. At Hotel Neo Gajah Mada Pontianak by ASTON each room comes with bed linen and towels. Speaking English and Indonesian at the 24-hour front desk, staff are always on hand to help. Supadio International Airport is 16 km away, and the property offers a paid airport shuttle service.

Couples particularly like the location — they rated it 9.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Neo
Hotel chain/brand
Neo

Property highlights

Top location: Highly rated by recent guests (9.1)

Free private parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 single beds
or
1 large double bed
1 extra-large double bed
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Guest reviews

Categories:

Staff
8.7
Facilities
7.9
Cleanliness
8.0
Comfort
8.0
Value for money
8.3
Location
9.1
Free WiFi
7.5
High score for Pontianak
Select topics to read reviews:

Guests who stayed here loved

  • Hassan
    Brunei Darussalam Brunei Darussalam
    breakefast was very good, menu change everyday but unfortunately there was no fruit on the menu
  • Sheryl
    Malaysia Malaysia
    Very strategic, everything is near to food area / street food. We received fruits at our room so that is a nice way to welcome guest. Would definitely stay here again and kudos to one of your staff, Aditya, never fail to greet us so joyfully. He...
  • Vladimir
    Germany Germany
    good place overall, super good breakfast and location
  • Aslam
    Malaysia Malaysia
    Friendly staff, convenient and great location to have indonesia food abd walking distance to centre of pobtianak.Room comfortable and clean. Helpful and friendly staff when require assustant from them. Good hotel and value for money.
  • Grata
    Indonesia Indonesia
    Interior design, fast response for request, hot water come fast
  • Champathi
    Sri Lanka Sri Lanka
    staff is really friendly and location is extremely accessible
  • Tjhin
    Indonesia Indonesia
    Clean room Friendly staff Easy and smooth check in
  • D
    Indonesia Indonesia
    Strategic location, friendly and helpful staff, good facilities
  • Christoph
    Malaysia Malaysia
    Personal nett , Frühstück mit im Preis, Beste Frühstück was,ich je in Indonesien hatte
  • Amalina
    Malaysia Malaysia
    Enough facilities and toiletries provided, variety of breakfast menu, well-mannered staff, fast check-in. Next to mini mart and convenience stores.

Hotel surroundings

Restaurants
1 restaurant on site

  • Restaurant
    • Cuisine
      Indonesian

Facilities of Hotel Neo Gajah Mada Pontianak by ASTON

Most popular facilities
  • Airport shuttle
  • Free WiFi
  • Room service
  • Restaurant
  • Free parking
  • Non-smoking rooms
  • Tea/coffee maker in all rooms
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Shower
Bedroom
  • Linen
View
  • City view
Kitchen
  • Electric kettle
Room Amenities
  • Clothes rack
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Minibar
  • Restaurant
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
  • Valet parking
  • Accessible parking
Reception services
  • Concierge service
  • Luggage storage
  • Express check-in/check-out
  • 24-hour front desk
Cleaning services
  • Daily housekeeping
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box
General
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Car hire
  • Lift
  • Ironing facilities
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
Accessibility
  • Upper floors accessible by elevator
Languages spoken
  • English
  • Indonesian

House rules
Hotel Neo Gajah Mada Pontianak by ASTON takes special requests - add in the next step!

Check-in
From 14:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 13 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Accepted payment methods
VisaMastercardCash

The fine print
Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hotel Neo Gajah Mada Pontianak by ASTON in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property can only accept bookings from essential workers/permitted travellers, during dates where such guidelines exist. Reasonable evidence must be provided on arrival. If it isn't provided, your booking will be cancelled on arrival.

As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

FAQs about Hotel Neo Gajah Mada Pontianak by ASTON

  • Room options at Hotel Neo Gajah Mada Pontianak by ASTON include:

    • Double
    • Twin/Double

  • Hotel Neo Gajah Mada Pontianak by ASTON offers the following activities / services (charges may apply):

    • Hotel Neo Gajah Mada Pontianak by ASTON is 1.1 miles from the centre of Pontianak. All distances are measured in straight lines. Actual travel distances may vary.

    • Check-in at Hotel Neo Gajah Mada Pontianak by ASTON is from 14:00, and check-out is until 12:00.

    • Hotel Neo Gajah Mada Pontianak by ASTON has 1 restaurant:

      • Restaurant

    • The prices at Hotel Neo Gajah Mada Pontianak by ASTON may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.