Attractively located in the Genteng district of Surabaya, MORAZEN Surabaya is situated 500 metres from Submarine Monument, 1.1 km from Sharp Bamboo Monument and 700 metres from Gubeng Train Station. Among the facilities at this property are room service and a 24-hour front desk, along with free WiFi throughout the property. Guests also enjoy access to the indoor pool and fitness centre, as well as the sauna and hot tub. At the hotel you will find a restaurant serving American, Cantonese and Chinese cuisine. Vegetarian, halal and vegan options can also be requested. Guests can make use of the business centre or relax in the bar. Pasar Turi Train Station Surabaya is 4.1 km from MORAZEN Surabaya, while Ampel Mosque is 5.6 km from the property. The nearest airport is Juanda International, 15 km from the accommodation, and the property offers a paid airport shuttle service.

Couples particularly like the location — they rated it 9.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (9.1)

Free parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 single bed
1 extra-large double bed
1 large double bed
1 large double bed
1 large double bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.1
Facilities
8.8
Cleanliness
9.0
Comfort
9.0
Value for money
8.8
Location
9.1
Free WiFi
9.1
High score for Surabaya
Select topics to read reviews:

See what guests loved the most:

  • M
    Mohd
    Malaysia Malaysia
    The breakfast is good. The location is quite far from my event in Grand City Convex.
  • Mohamad
    Singapore Singapore
    The Junior Suite room was huge, equipped with an expresso machine, netflix, good wifi connection.
  • Jérôme
    Belgium Belgium
    Nice place, nice jacuzzi, amazing rooms, great breakfast, everything went really well

Hotel surroundings

Restaurants
1 restaurant on site

  • Palatier Restaurant
    • Cuisine
      American • Cantonese • Chinese • Dutch • British • French • Indian • Indonesian • Italian • Japanese • Korean • Malaysian • Mexican • Middle Eastern • Pizza • Seafood • Singaporean • Steakhouse • Sushi • Thai • Local • Asian • International • European • Grill/BBQ
    • Open for
      Breakfast • Brunch • Lunch • Dinner • High tea • Cocktail hour
    • Dietary options
      Halal • Vegetarian • Vegan

Facilities of MORAZEN Surabaya
Great facilities! Review score, 8.8

Most popular facilities
  • Indoor swimming pool
  • Free WiFi
  • Airport shuttle
  • Free parking
  • Non-smoking rooms
  • Fitness centre
  • Spa and wellness centre
  • Room service
  • Bar
Activities
  • Evening entertainment
    Additional charge
  • Games room
Food & Drink
  • Coffee house on site
  • Fruits
  • Wine/champagne
  • Kid meals
  • Snack bar
  • Bar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
Free public parking is possible on site (reservation is not needed).
  • Valet parking
  • Parking garage
  • Accessible parking
Reception services
  • Concierge service
  • Luggage storage
  • Express check-in/check-out
  • 24-hour front desk
Entertainment and family services
  • Kids' outdoor play equipment
Cleaning services
  • Daily housekeeping
  • Trouser press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Business centre
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Soundproof rooms
  • Lift
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
Accessibility
  • Wheelchair accessible
Indoor swimming pool
Free!
  • Open all year
  • All ages welcome
  • Shallow end
  • Pool/beach towels
Wellness
  • Kids' pool
  • Fitness/spa locker rooms
  • Fitness
  • Full body massage
  • Hand massage
  • Head massage
  • Couples massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/wellness packages
  • Steam room
  • Spa facilities
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
  • Fitness centre
  • Sauna
Languages spoken
  • English
  • Indonesian

House rules

MORAZEN Surabaya takes special requests - add in the next step!

Check-in

From 14:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

Until 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Payments by Booking.com

Booking.com takes your payment on behalf of the property for this stay, but make sure you have cash for any extras once you get there.

The fine print
Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform MORAZEN Surabaya in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

FAQs about MORAZEN Surabaya

  • Check-in at MORAZEN Surabaya is from 14:00, and check-out is until 12:00.

  • Room options at MORAZEN Surabaya include:

    • Double
    • Suite
    • Twin

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Yes, there is a hot tub. You can find out more about this and the other facilities at MORAZEN Surabaya on this page.

  • MORAZEN Surabaya offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Games room
    • Evening entertainment
    • Spa facilities
    • Swimming Pool
    • Steam room
    • Fitness/spa locker rooms
    • Spa/wellness packages
    • Back massage
    • Neck massage
    • Foot massage
    • Couples massage
    • Head massage
    • Hand massage
    • Full body massage
    • Fitness

  • Yes, MORAZEN Surabaya is popular with guests booking family stays.

  • The prices at MORAZEN Surabaya may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • MORAZEN Surabaya has 1 restaurant:

    • Palatier Restaurant

  • MORAZEN Surabaya is 1.8 miles from the centre of Surabaya. All distances are measured in straight lines. Actual travel distances may vary.