The Queen at Chester - Beautifully connected – Since 1860 With new jewels in our crown following a sparkling new £5millon refurbishment to public areas, Queen bedrooms and installed air conditioning. Welcome to the original railway hotel. Since 1860 we’ve been creating wonderful experiences for discerning travellers, situated at the gateway to Chester we provide a welcome and stylish escape, a place to rest from your journey, and a luxurious and well-connected base to make the most of Chester and beyond. The hotel is famous for its rich heritage, stunning public areas serving great food, afternoon teas and signature cocktails, with its hidden gem – the terrace, a tranquil oasis in the heart of the city. Built opposite Chester station to serve first-class rail passengers, this hotel has an illustrious past. This magnificent brick and stucco Italianate building was said to be the first skyscraper of its time. Since opening in 1860, its hosted guests such as Charles Dickens, Cecil Rhodes and Lillie Langtry. All 218 bedrooms have complimentary Wi-Fi, a TV and 24-hour room service. The hotel also has 8 conference rooms to choose from, ideal for any event, meeting, or wedding.

Couples particularly like the location — they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

BW Premier Collection
Hotel chain/brand
BW Premier Collection

Property highlights

Situated in the best rated area in Chester, this hotel has an excellent location score of 9.0

Breakfast info

Continental, Full English/Irish, Vegetarian, Vegan, Gluten-free, Buffet

Loyal customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 single beds
2 single beds
1 extra-large double bed
1 double bed
1 double bed
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Guest reviews

Categories:

Staff
8.8
Facilities
8.2
Cleanliness
8.5
Comfort
8.6
Value for money
8.0
Location
9.0
Free WiFi
8.4
Select topics to read reviews:

Guests who stayed here loved

  • Usher
    United Kingdom United Kingdom
    Room was lovely..staff were professional and well mannered
  • Lindsey
    United Kingdom United Kingdom
    Staff were amazing on arrival on front desk. Hotel was beautiful. Had a room upgrade which was really appreciated after a dreadful train journey. I couldn’t believe my luck to get off train and walk straight across the road. It was so wonderful to...
  • Lisa
    United Kingdom United Kingdom
    We had the Lily Langtry honeymoon suite which was lovely, very spacious, super comfy bed. Breakfast was top class with everything you could ask for. We have stayed on the King Suites previously and thought these were better.
  • Karen
    United Kingdom United Kingdom
    The situation of the hotel is spot on. I stayed there back in 2016 so remember it being in a good location.
  • P
    Peter
    United Kingdom United Kingdom
    Excellent location, room very comfortable, breakfast good variety and plentiful. Staff were all very pleasant and helpful especially in the breakfast room.
  • Sally
    United Kingdom United Kingdom
    The staff are lovely. We also love queenie the cat! The renovation is wonderful. The hotel is a credit to Chester!
  • Catherine
    Jamaica Jamaica
    Beautiful grounds, clean and modern. I highly recommend.
  • Catherine
    United Kingdom United Kingdom
    It has been elegantly refurbished & has a lovely welcoming atmosphere All the staff in every role are friendly and pleasant . Being able to leave your luggage for a while post check out is incredibly helpful . Breakfast quality is fantastic value...
  • Kirkham
    United Kingdom United Kingdom
    Staff very friendly. Lovely room . Breakfast excellent .My partner forgot her toothbrush,even brought her one up from reception.
  • Andyferry
    United Kingdom United Kingdom
    Beautiful building, clean, facilities great, friendly staff.

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days

  • What is the earliest you can check in

    4pm is our earliest check in. Early check in is not guaranteed.
    Answered on 15 November 2021
  • Do you have irons in the room

    There are iron and boards in the bedrooms.
    Answered on 5 December 2019
  • Is there car parking available

    There is chargeable public parking to the rear of the hotel.
    Answered on 23 August 2021
  • Do any of your rooms come with a jacuzzi bath ?

    Yes some of the hotel rooms have jacuzzi baths
    Answered on 5 December 2019
  • Is there a charge for pets and how much is it?

    £15 charge for pets
    Answered on 9 January 2021
  • Hi, Are there coffee making facilities in all of the rooms please?

    Hi ,yes all rooms have coffee making facilities. Thankyou
    Answered on 14 September 2021
  • Still looking?

Hotel surroundings

Restaurants
2 restaurants on site

  • Kings' Grill
    • Cuisine
      British
    • Open for
      Breakfast • Dinner
  • V&A
    • Open for
      Lunch • Dinner

Facilities of The Queen at Chester Hotel, BW Premier Collection
Great facilities! Review score, 8.2

Most popular facilities
  • Parking
  • Free WiFi
  • Family rooms
  • 2 restaurants
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
  • 24-hour front desk
  • Tea/coffee maker in all rooms
Bathroom
  • Toilet paper
  • Towels
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Bath
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
Outdoors
  • Outdoor furniture
  • Sun terrace
  • Terrace
  • Garden
Kitchen
  • Electric kettle
Room Amenities
  • Socket near the bed
  • Clothes rack
Pets
Pets are allowed on request. Charges may be applicable.
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Breakfast in the room
  • Bar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Public parking is possible at a location nearby (reservation is not possible) and costs £12 per day.
  • Electric vehicle charging station
  • Accessible parking
Reception services
  • Invoice provided
  • Luggage storage
  • Express check-in/check-out
  • 24-hour front desk
Cleaning services
  • Daily housekeeping
  • Dry cleaning
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • Safety deposit box
General
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Heating
  • Carpeted
  • Lift
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Wake up service/Alarm clock
  • Room service
Accessibility
  • Upper floors accessible by elevator
Languages spoken
  • English
  • Hindi
  • Polish
  • Tamil

House rules
The Queen at Chester Hotel, BW Premier Collection takes special requests - add in the next step!

Check-in
From 16:00
Check-out
Until 11:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 13 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are allowed on request. Charges may be applicable.
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Cards accepted at this hotel
American ExpressVisaMastercardMaestro Cash is not accepted

The fine print
Need-to-know information for guests at this property

For hotel guests, situated next to the hotel is a pay and display car park. Details of costing and parking procedures are listed below for your information and are available in the car park. Please note that the car park does not belong to the hotel. Car parking spaces are subject to availability. Monday to Thursday; GBP 10 per night Friday to Sunday GBP 16 per night; GBP 12 per 24 hours.

£12 per 24 hours, payable on the machine in carpark or using the QR code which is located at the reception desk.

The dinner supplement is not available on New Year's Eve.

FAQs about The Queen at Chester Hotel, BW Premier Collection

  • The Queen at Chester Hotel, BW Premier Collection offers the following activities / services (charges may apply):

    • The Queen at Chester Hotel, BW Premier Collection is 1,000 yards from the centre of Chester. All distances are measured in straight lines. Actual travel distances may vary.

    • The Queen at Chester Hotel, BW Premier Collection has 2 restaurants:

      • V&A
      • Kings' Grill

    • Guests staying at The Queen at Chester Hotel, BW Premier Collection can enjoy a highly-rated breakfast during their stay (guest review score: 8.3).

      Breakfast option(s) include:

      • Continental
      • Full English/Irish
      • Vegetarian
      • Vegan
      • Gluten-free
      • Buffet

    • Check-in at The Queen at Chester Hotel, BW Premier Collection is from 16:00, and check-out is until 11:00.

    • Room options at The Queen at Chester Hotel, BW Premier Collection include:

      • Double
      • Twin
      • Triple
      • Suite

    • The prices at The Queen at Chester Hotel, BW Premier Collection may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.