Get the celebrity treatment with world-class service at The Donna Portals

Discover excellence at The Donna Portals Hotel, located in the impressive setting of the beachfront. Immerse yourself in an oasis of relaxation in an outdoor pool and exclusive spa center. Plus, you'll stay connected with free Wi-Fi available throughout the hotel. The rooms have been designed in an elegant style by the renowned Marcel Wanders and are equipped with luxury amenities, including air conditioning, satellite TV and a private bathroom. In addition, an attentive staff offers luggage assistance and vehicle parking services. Enjoy a rejuvenating escape at the spa, which is geothermally heated and offers a variety of treatments in its four dedicated rooms. Stay active in a 24-hour gym. Upon request and availability you can also participate in a special activity such as functional training, yoga, paddle yoga or Pilates. The Merchants - Steak & Grill will be the restaurant in charge of gastronomy. Delight yourself with a delicious offer of breakfasts, lunches and dinners. On weekends, you can enjoy an exceptional brunch with live music from a DJ. Relax and socialize in the various atmosphere areas, including the Eden Garden Lounge, The Oyster Shed and The Donna Beach Club. In addition, they offer 24-hour room service for your convenience. With a 24-hour reception team always available to provide assistance and information, as well as a concierge team to recommend the best places and activities and help you with reservations and rentals during your stay. With the picturesque port of Portals just a 15-minute walk away and Palma de Mallorca airport 20 km away, Hotel The Donna Portals is your ideal destination for an unforgettable holiday.

Couples particularly like the location — they rated it 9.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (9.4)

Breakfast info

Buffet

Private parking at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 large double bed
1 large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 large double bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.4
Facilities
9.2
Cleanliness
9.4
Comfort
9.5
Value for money
8.0
Location
9.4
Free WiFi
8.3
Select topics to read reviews:

See what guests loved the most:

  • Mark
    United Kingdom United Kingdom
    The staff at the hotel were extremely helpful from the moment we arrived and organized everything we needed from transport to restaurant reservations. The hotel restaurant is superbly located overlooking the beach and small bay. The breakfast...
  • Robert
    United Kingdom United Kingdom
    The staff were super friendly and helpful, hotel was just fantastic had a fantastic three day stay
  • Elizabeth
    United Kingdom United Kingdom
    Very friendly class place views stunning food lovely restful and quiet easy going place

Hotel surroundings

Restaurants
1 restaurant on site

  • The Merchants
    • Cuisine
      Mediterranean • Local • International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Modern

Facilities of The Donna Portals
Great facilities! Review score, 9.2

Most popular facilities
  • Outdoor swimming pool
  • Spa and wellness centre
  • Free WiFi
  • Private parking
  • Beachfront
  • Fitness centre
  • Non-smoking rooms
  • Facilities for disabled guests
  • Bar
Bathroom
  • Private bathroom
Bedroom
  • Wardrobe or closet
Outdoors
  • Outdoor furniture
  • Beachfront
  • Sun terrace
  • Terrace
Pets
Pets are allowed on request. Charges may be applicable.
Activities
  • Bicycle rental
  • Live music/performance
  • Beach
Living Area
  • Desk
Food & Drink
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Special diet menus (on request)
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
Private parking is possible on site (reservation is needed) and charges may be applicable.
  • Parking garage
  • Electric vehicle charging station
  • Accessible parking
Reception services
  • Invoice provided
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk
Cleaning services
  • Daily housekeeping
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Business centre
    Additional charge
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Designated smoking area
  • Air conditioning
  • Tile/marble floor
  • Heating
  • Soundproofing
  • Car hire
  • Soundproof rooms
  • Lift
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Room service
Outdoor swimming pool
Free!
  • Open all year
  • Shallow end
  • Sun loungers or beach chairs
  • Sun umbrellas
Wellness
  • Fitness
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Spa facilities
  • Body treatments
  • Facial treatments
  • Beauty Services
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Public Bath
  • Hammam
  • Massage
    Additional charge
  • Spa and wellness centre
  • Solarium
  • Fitness centre
  • Sauna
Languages spoken
  • German
  • English
  • Spanish
  • French
  • Russian

House rules

The Donna Portals takes special requests - add in the next step!

Check-in

From 15:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

Until 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are allowed on request. Charges may be applicable.

Groups

When booking more than 5 rooms, different policies and additional supplements may apply.

Maestro Mastercard Visa American Express Cash The Donna Portals accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

Please note that the full amount of the reservation must be paid in upon check-in.

When booking more than 5 rooms, different policies and additional supplements may apply.

DRESS CODE: Mandatory long pants and closed shoes in all restaurants. Breakfast is a la carte.

Please keep in mind that bringing a pet implies the following rules: Price €60 per day/pet. Maximum 5kg.

• When entering or leaving the hotel, pets must be restrained, in your arms or in a carrier.

• Pets cannot be left alone in the common areas of the hotel, including the pool and restaurant.

• Never leave your pet unattended in the room. In case of absence, the pet must remain in the carrier and the staff must be informed.

• Pets are not allowed on the bed, sofa, chairs, etc. If your pet has the habit, we ask that you protect the furniture with your own clothes.

• If you need to clean your pet's paws after a walk, please do not use hotel towels.

• The owner is responsible for damage and destruction caused beyond the cleaning of the room. Additional charges may apply if the pet causes a mess, furniture damage, or hygiene issues.

• If another guest complains about your pet's barking, noise or behavior, unfortunately you will be asked to leave the hotel."

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian.

License number: B56711252

FAQs about The Donna Portals

  • The Donna Portals offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Sauna
    • Massage
    • Hammam
    • Beachfront
    • Solarium
    • Spa lounge/relaxation area
    • Public Bath
    • Body treatments
    • Swimming Pool
    • Fitness
    • Live music/performance
    • Beauty Services
    • Beach
    • Spa/wellness packages
    • Spa facilities
    • Bicycle rental
    • Facial treatments

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Check-in at The Donna Portals is from 15:00, and check-out is until 12:00.

  • Guests staying at The Donna Portals can enjoy a highly-rated breakfast during their stay (guest review score: 8.9).

    Breakfast option(s) include:

    • Buffet
    • À la carte

  • The Donna Portals is 400 yards from the centre of Portals Nous. All distances are measured in straight lines. Actual travel distances may vary.

  • The Donna Portals has 1 restaurant:

    • The Merchants

  • The prices at The Donna Portals may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • The nearest beach is just 50 yards from The Donna Portals. All distances are measured in straight lines. Actual travel distances may vary.

  • Room options at The Donna Portals include:

    • Double
    • Suite