This 4-star-Superior hotel is located within the Alpenpark Neuss, an indoor and outdoor leisure park. The hotel offers modern wellness facilities, 2 restaurants and free WiFi. Just a 20-minute drive from Düsseldorf city centre, the Hotel Fire & Ice Düsseldorf/Neuss has stylish rooms with air conditioning, a flat-screen TV, and a minibar. The Fire & Ice’s unique spa area features a sauna overlooking the ski slopes. There is also a steam room and a fitness room. Outdoor activities include fun football, available from April until October. Varied breakfast buffets, German cuisine and international dishes are served in the Fire & Ice’s restaurants. Guests can relax beside the fireplace in the cosy lounge, while enjoying views of the ski slopes. Private parking is available at the Fire & Ice Hotel.

Couples particularly like the location — they rated it 8.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (8.6)

Want a great night's sleep? This hotel was highly rated for its very comfy beds.

Breakfast info

Continental, Buffet

Private parking at the hotel

Ski-to-door

Loyal customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 single beds
or
1 double bed
1 large double bed
2 extra-large double beds
or
1 double bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.0
Facilities
8.9
Cleanliness
9.1
Comfort
9.1
Value for money
8.1
Location
8.6
Free WiFi
8.6
Select topics to read reviews:

See what guests loved the most:

  • Gilles
    Belgium Belgium
    This place is just wonderful and we feel like we are in the Alps. Not from outside but inside...
  • Elena
    Netherlands Netherlands
    Clean, relatively new. Would be good if there was a bathtub
  • F
    Franky
    Belgium Belgium
    Great room, super clean and comfortable… restaurant was closed, but great food-buffet outside…

Hotel surroundings

Restaurants
2 restaurants on site

  • Salzburger Hochalm
    • Open for
      Dinner
    • Ambiance
      Family friendly
    • Dietary options
      Vegetarian
  • Jausenstadl (SB-Restaurant)
    • Open for
      Lunch • Dinner • High tea
    • Ambiance
      Family friendly

Facilities of Hotel Fire & Ice Düsseldorf/Neuss
Great facilities! Review score, 8.9

Most popular facilities
  • Private parking
  • Free WiFi
  • Spa and wellness centre
  • Fitness centre
  • Family rooms
  • Non-smoking rooms
  • 24-hour front desk
  • Tea/coffee maker in all rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
Outdoors
  • Outdoor furniture
  • Sun terrace
  • Terrace
Kitchen
  • Electric kettle
Room Amenities
  • Socket near the bed
Ski
  • Ski-to-door access
  • Ski pass vendor
  • Ski equipment hire on site
  • Ski school
    Additional charge
  • Ski storage
Activities
  • Live sport events (broadcast)
  • Evening entertainment
    Additional charge
  • Nightclub/DJ
    Additional charge
  • Mini golf
    Additional charge
  • Cycling
    Off-site
  • Skiing
Living Area
  • Seating Area
Media & Technology
  • Flat-screen TV
  • Radio
  • Telephone
  • TV
Food & Drink
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid-friendly buffet
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Bar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Private parking is possible on site (reservation is not needed) and costs € 5 per day.
  • Electric vehicle charging station
  • Accessible parking
Reception services
  • Invoice provided
  • Lockers
  • Concierge service
  • Luggage storage
  • Express check-in/check-out
  • 24-hour front desk
Entertainment and family services
  • Board games/puzzles
Cleaning services
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Pet bowls
  • Pet basket
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Allergy-free room
  • Wake-up service
  • Heating
  • Soundproofing
  • Laptop safe
  • Packed lunches
  • Soundproof rooms
  • Lift
  • Family rooms
  • Non-smoking rooms
Wellness
  • Fitness/spa locker rooms
  • Fitness
  • Full body massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Steam room
  • Spa facilities
  • Hammam
  • Massage
    Additional charge
  • Spa and wellness centre
  • Fitness centre
  • Sauna
Languages spoken
  • German
  • English
  • Spanish
  • Polish

House rules

Hotel Fire & Ice Düsseldorf/Neuss takes special requests - add in the next step!

Check-in

From 16:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

Until 11:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

Children 14 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free
14+ years
Extra bed upon request
€ 20 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Groups

When booking more than 3 rooms, different policies and additional supplements may apply.

Mastercard Visa Cash Hotel Fire & Ice Düsseldorf/Neuss accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Hotel Fire & Ice Düsseldorf/Neuss

  • Hotel Fire & Ice Düsseldorf/Neuss offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Sauna
    • Massage
    • Hammam
    • Cycling
    • Skiing
    • Mini golf
    • Evening entertainment
    • Steam room
    • Live sport events (broadcast)
    • Full body massage
    • Spa facilities
    • Neck massage
    • Fitness/spa locker rooms
    • Nightclub/DJ
    • Spa/wellness packages
    • Fitness
    • Foot massage
    • Spa lounge/relaxation area
    • Back massage

  • Hotel Fire & Ice Düsseldorf/Neuss is 2.6 miles from the centre of Neuss. All distances are measured in straight lines. Actual travel distances may vary.

  • Check-in at Hotel Fire & Ice Düsseldorf/Neuss is from 16:00, and check-out is until 11:00.

  • Hotel Fire & Ice Düsseldorf/Neuss has 2 restaurants:

    • Salzburger Hochalm
    • Jausenstadl (SB-Restaurant)

  • Room options at Hotel Fire & Ice Düsseldorf/Neuss include:

    • Double
    • Quadruple
    • Chalet

  • Guests staying at Hotel Fire & Ice Düsseldorf/Neuss can enjoy a highly-rated breakfast during their stay (guest review score: 9.1).

    Breakfast option(s) include:

    • Continental
    • Buffet

  • The prices at Hotel Fire & Ice Düsseldorf/Neuss may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.