Situated in Hangzhou and with Hangzhou East Railway Station reachable within 8.4 km, Kempinski Hotel Hangzhou features concierge services, non-smoking rooms, a garden, free WiFi throughout the property and a terrace. Featuring a restaurant, the property also has a fitness centre, as well as an indoor pool and a sauna. The accommodation offers a kids' club, room service and currency exchange for guests. All rooms at the hotel have air conditioning and a safety deposit box. Kempinski Hotel Hangzhou offers a hot tub. Languages spoken at the 24-hour front desk include English and Chinese. Wushan Square is 9.2 km from the accommodation, while Lingyin Temple is 10 km from the property. Hangzhou Xiaoshan International Airport is 33 km away.

Couples particularly like the location — they rated it 8.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Kempinski
Hotel chain/brand
Kempinski

Property highlights

Top location: Highly rated by recent guests (9.0)

Free parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
2 single beds
1 extra-large double bed
1 extra-large double bed
2 single beds
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
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Guest reviews

Categories:

Staff
9.0
Facilities
9.3
Cleanliness
9.2
Comfort
9.2
Value for money
8.7
Location
9.0
Free WiFi
7.5
High score for Hangzhou
Select topics to read reviews:

Guests who stayed here loved

  • Davide
    China China
    - super spacious and comfortable too - superb breakfast - very good facilities
  • Mohamad
    Jordan Jordan
    The location is great and the room design is beautiful, giving you the impression of luxury
  • Elene
    Singapore Singapore
    There is a mall next to the hotel. Buffet breakfast selection is good. Room size and amenities are good.
  • John
    Philippines Philippines
    Simply out of this world...can not wait to go back again.
  • Jeremy
    Singapore Singapore
    The staff are very friendly and helpful. Property is clean.
  • Payman
    China China
    Everything was perfect (as usual). I recommend some training to reception staff.
  • Supamas
    Thailand Thailand
    อาหารเช้าดีมาก หลากหลาย อร่อย ที่พักสวย สะอาด คุ้มราคา
  • Martin
    Germany Germany
    Räumlich sehr großzügiges und ansprechendes 5* Hotel am Kaiserkanal.
  • Shih-chang
    Taiwan Taiwan
    Stylish, cozy and almost connected to several shopping malls for everything.
  • Ronan
    France France
    This hotel is outstanding. Decoration and design is amazing, breakfast is excellent with plenty of choices, swimming pool is incredible and worth a try, bedrooms are clean, quiet and well thought. Going there once per year, overall my favorite...

Hotel surroundings

Restaurants
5 restaurants on site

  • Kitchen@K 全日餐厅
    • Cuisine
      International
    • Open for
      Breakfast • Brunch • Lunch • Dinner
    • Ambiance
      Family friendly • Modern • Romantic
  • 紫宸中餐厅
    • Cuisine
      Cantonese • Chinese • Local
    • Open for
      Lunch • Dinner
    • Ambiance
      Family friendly • Traditional • Modern
  • 弗丽达餐厅
    • Cuisine
      German • European
    • Open for
      Lunch • Dinner
    • Ambiance
      Family friendly • Traditional
  • 大堂酒廊
    • Cuisine
      International
    • Open for
      High tea
    • Ambiance
      Family friendly • Modern
  • 伯托美食廊
    • Cuisine
      European
    • Open for
      Breakfast • Dinner • High tea
    • Ambiance
      Modern

Facilities of Kempinski Hotel Hangzhou
Great facilities! Review score, 9.3

Most popular facilities
  • Indoor swimming pool
  • Free WiFi
  • Free parking
  • Fitness centre
  • Spa and wellness centre
  • Non-smoking rooms
  • 5 restaurants
  • Tea/coffee maker in all rooms
  • Bar
  • Breakfast
Bathroom
  • Slippers
  • Bath
Outdoors
  • Outdoor furniture
  • Sun terrace
  • Terrace
  • Garden
Activities
  • Live music/performance
    Additional charge
  • Tour or class about local culture
    Additional charge
  • Happy hour
    Additional charge
  • Themed dinner nights
    Additional charge
  • Evening entertainment
    Additional charge
  • Kids' club
  • Nightclub/DJ
    Additional charge
Media & Technology
  • Telephone
Food & Drink
  • Coffee house on site
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid meals
    Additional charge
  • Breakfast in the room
  • Bar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free public parking is possible on site (reservation is not needed).
    Reception services
    • Private check-in/check-out
    • Concierge service
    • Luggage storage
    • Tour desk
    • Currency exchange
    • Express check-in/check-out
    • 24-hour front desk
    Cleaning services
    • Daily housekeeping
    • Trouser press
      Additional charge
    • Ironing service
      Additional charge
    • Dry cleaning
      Additional charge
    • Laundry
      Additional charge
    Business facilities
    • Fax/photocopying
      Additional charge
    • Business centre
      Additional charge
    • Meeting/banquet facilities
      Additional charge
    Safety & security
    • Fire extinguishers
    • CCTV outside property
    • CCTV in common areas
    • Smoke alarms
    • Security alarm
    • Key card access
    • 24-hour security
    • Safety deposit box
    General
    • Air conditioning
    • Non-smoking throughout
    • Car hire
    • Soundproof rooms
    • Lift
    • Facilities for disabled guests
    • Non-smoking rooms
    • Room service
    Accessibility
    • Emergency cord in bathroom
    • Toilet with grab rails
    • Wheelchair accessible
    Indoor swimming pool
    Free!
    • Open all year
    • All ages welcome
    • Heated pool
    • Sun umbrellas
    Wellness
    • Fitness/spa locker rooms
    • Personal trainer
    • Fitness classes
    • Fitness
    • Massage chair
    • Full body massage
    • Hand massage
    • Head massage
    • Couples massage
    • Foot massage
    • Neck massage
    • Back massage
    • Spa/wellness packages
    • Spa lounge/relaxation area
    • Steam room
    • Spa facilities
    • Body wrap
    • Body scrub
    • Body treatments
    • Facial treatments
    • Beauty Services
    • Sun umbrellas
    • Hot tub/Jacuzzi
    • Massage
      Additional charge
    • Spa and wellness centre
      Additional charge
    • Fitness centre
    • Sauna
    Languages spoken
    • English
    • Chinese

    House rules
    Kempinski Hotel Hangzhou takes special requests - add in the next step!

    Check-in
    From 14:00
    Check-out
    Until 12:00
    Cancellation/ prepayment
    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
    Children and beds

    Child policies

    Children of any age are welcome.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    0 - 3 years
    Cot upon request
    Free
    6 - 12 years
    Extra bed upon request
    CNY 204 per child, per night
    13+ years
    Extra bed upon request
    CNY 408 per person, per night

    Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

    The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

    All cots and extra beds are subject to availability.

    Age restriction
    The minimum age for check-in is 18
    Pets
    Pets are not allowed.
    Accepted payment methods
    American ExpressVisaMastercardDiners ClubJCBUnionPay debit cardUnionPay credit cardCash

    FAQs about Kempinski Hotel Hangzhou

    • Yes, Kempinski Hotel Hangzhou is popular with guests booking family stays.

    • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

    • Kempinski Hotel Hangzhou is 2.4 miles from the centre of Hangzhou. All distances are measured in straight lines. Actual travel distances may vary.

    • Check-in at Kempinski Hotel Hangzhou is from 14:00, and check-out is until 12:00.

    • Kempinski Hotel Hangzhou has 5 restaurants:

      • 伯托美食廊
      • 大堂酒廊
      • Kitchen@K 全日餐厅
      • 紫宸中餐厅
      • 弗丽达餐厅

    • The prices at Kempinski Hotel Hangzhou may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

    • Room options at Kempinski Hotel Hangzhou include:

      • Triple
      • Twin
      • Suite

    • Kempinski Hotel Hangzhou offers the following activities / services (charges may apply):

      • Spa and wellness centre
      • Fitness centre
      • Hot tub/Jacuzzi
      • Sauna
      • Massage
      • Kids' club
      • Evening entertainment
      • Tour or class about local culture
      • Personal trainer
      • Live music/performance
      • Fitness/spa locker rooms
      • Beauty Services
      • Themed dinner nights
      • Swimming Pool
      • Happy hour
      • Facial treatments
      • Body treatments
      • Body scrub
      • Body wrap
      • Spa facilities
      • Steam room
      • Spa lounge/relaxation area
      • Spa/wellness packages
      • Back massage
      • Neck massage
      • Foot massage
      • Couples massage
      • Head massage
      • Hand massage
      • Full body massage
      • Massage chair
      • Fitness
      • Nightclub/DJ
      • Fitness classes

    • Yes, there is a hot tub. You can find out more about this and the other facilities at Kempinski Hotel Hangzhou on this page.