Sitting in the northwest corner of the alluring West Lake, Four Seasons Hotel Hangzhou at West Lake boasts views of traditional Chinese gardens from most units. Four Seasons Hotel Hangzhou at West Lake is around a 10-minute walk from West Lake Impression show theatre. It is around a 20-minute drive from Hangzhou Railway Station and around a 50-minute drive from Hangzhou Xiaoshan International Airport. Rooms are decorated with satin embroidery on which traditional Chinese flowers and birds are painted. Fitted with carpeted floor, all soundproofed rooms come with an easy chair, a sofa, writing desk, side table and a flat-screen TV. The private bathroom has a bathtub, a separate glass shower stall with a rainshower and a large basin vanity with television. The property offers an indoor pool, meeting and banquet facilities, spa and wellness facilities and WiFi in all rooms and dining areas. The property’s concierge team helps guests to organise excursions with ticketing services. Luggage storage and currency exchange can be found at the 24-hour reception. For family with children, a playground and babysitting services are provided for guests’ convenience. After a long journey, relaxing on the sun terrace is a nice choice. For those who wish to explore the city by themselves, bikes are available. Dining options are available at the 2 on-site restaurants. Jin Sha serves Hangzhou, Shanghai and Cantonese food, while WLB serves continental cuisine. Afternoon tea and cocktails can be enjoyed in the lobby lounge.

Couples particularly like the location — they rated it 9.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Four Seasons Hotels and Resorts
Hotel chain/brand
Four Seasons Hotels and Resorts

Property highlights

Top location: Highly rated by recent guests (9.4)

Want a great night's sleep? This hotel was highly rated for its very comfy beds.

Breakfast info

Continental, Vegetarian, Gluten-free, Asian, American, Buffet


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Guest reviews

Categories:

Staff
9.4
Facilities
9.3
Cleanliness
9.6
Comfort
9.5
Value for money
8.2
Location
9.4
Free WiFi
8.8
High score for Hangzhou
Select topics to read reviews:

Guests who stayed here loved

  • Maria
    Switzerland Switzerland
    Stayed at the Four Seasons in Hangzhou, and it was perfect in every way. The location is incredible, offering easy access to beautiful surroundings, and the rooms were spacious and elegantly designed – everything you’d expect from a Four Seasons....
  • Alexander
    Romania Romania
    Olivier is the best manager. He helped a lot! I will definitely return!!!
  • Kitty
    Hong Kong Hong Kong
    Fabulous staff team with earnestness and enthusiasm to make my birthday a memorable experience. Lots of surprises from Hotel Stagg Lulu, Jin Sha restaurant staff Kristy and Amy. Even cleaning maid Lucy. My heartfelt thanks for all your gifts,...
  • Lorenzo
    Italy Italy
    The Four Seasons at the West Lake is a wonderful structure, set in a beautiful traditional garden, on the banks of the West Lake in Hangzhou. We appreciated quite a lot the peaceful atmosphere and the proximity to the gardens on the West Lake. Our...
  • Shanshan
    United Arab Emirates United Arab Emirates
    excellent hotel with beautiful grounds, spacious room, amazing private garden and super helpful staff.
  • Daisy
    New Zealand New Zealand
    We had a lovely time. The property itself is one of a kind, has beautiful garden, the boat experience is a must try! Service was exceptional, everyone we met there were so polite and nice. Special thanks to Judith who went out of her way...
  • Octavian
    Romania Romania
    Amazing! Excellent location and service! The concierge treated us very well with exceptional respect and kindness. The rooms are very beautiful and comfortable with amazing views! Thank you very much for this excellent stay.
  • Danial
    Singapore Singapore
    The location was great! Beautiful gardens and view from the room. Quiet and serene.
  • Rumi
    China China
    Unforgettable great experience since we booked the best suite room in this beautiful hotel.
  • Chee
    Malaysia Malaysia
    Great location but not really as scenic as I thought

Hotel surroundings

Restaurants
1 restaurant on site

  • Jin Sha
    • Cuisine
      Cantonese • Chinese
    • Open for
      Lunch • Dinner
    • Ambiance
      Traditional
    • Dietary options
      Vegetarian

Facilities of Four Seasons Hotel Hangzhou at West Lake
Great facilities! Review score, 9.3

Most popular facilities
  • Indoor swimming pool
  • Free WiFi
  • Family rooms
  • Fitness centre
  • Spa and wellness centre
  • Non-smoking rooms
  • Restaurant
  • Tea/coffee maker in all rooms
  • Bar
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bath
  • Shower
Bedroom
  • Wardrobe or closet
  • Alarm clock
  • Dressing room
View
  • Garden view
  • View
Outdoors
  • Sun terrace
  • Terrace
  • Garden
Kitchen
  • Coffee machine
  • Cleaning products
  • Electric kettle
  • Refrigerator
Room Amenities
  • Socket near the bed
  • Clothes rack
Activities
  • Bicycle rental
  • Tour or class about local culture
    Additional charge
  • Bike tours
  • Cycling
  • Games room
  • Hot tub
Living Area
  • Sofa
  • Seating Area
  • Desk
Media & Technology
  • Blu-ray player
  • iPod dock
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Radio
  • Telephone
  • TV
Food & Drink
  • Fruits
  • Kid meals
    Additional charge
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker
Internet
WiFi is available in the rooms and is free of charge.
Parking
No parking available.
Reception services
  • Lockers
  • Private check-in/check-out
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk
Entertainment and family services
  • Kids' outdoor play equipment
  • Babysitting/child services
    Additional charge
Cleaning services
  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Business centre
    Additional charge
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box
General
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Hardwood or parquet floors
  • Heating
  • Soundproofing
  • Car hire
  • Carpeted
  • Soundproof rooms
  • Lift
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Wake up service/Alarm clock
  • Room service
Accessibility
  • Entire unit wheelchair accessible
  • Upper floors accessible by elevator
Indoor swimming pool
Free!
  • Open all year
  • All ages welcome
  • Pool with view
  • Heated pool
  • Shallow end
  • Pool/beach towels
  • Pool bar
  • Sun loungers or beach chairs
  • Sun umbrellas
Wellness
  • Fitness/spa locker rooms
  • Fitness
  • Full body massage
  • Foot massage
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Spa facilities
  • Body treatments
  • Hair treatments
  • Facial treatments
  • Beauty Services
  • Sun loungers or beach chairs
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
  • Fitness centre
Languages spoken
  • English
  • French
  • Cantonese
  • Chinese

House rules
Four Seasons Hotel Hangzhou at West Lake takes special requests - add in the next step!

Check-in
From 15:00
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 18 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Extra bed upon request
Free
Cot upon request
Free
3 - 17 years
Extra bed upon request
Free
Adult (18+ years)
Extra bed upon request
CNY 292 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 8 rooms, different policies and additional supplements may apply.
Cards accepted at this hotel
American ExpressVisaMastercardDiners ClubJCBUnionPay debit cardUnionPay credit card Cash is not accepted

The fine print
Need-to-know information for guests at this property

The property offers free basic internet access (3 devices at most) in guest rooms. Guest can also choose a selection of paid premium internet connection when they operate multiple devices or large files including movies or video programming.

The property offers free premium internet access in all guest rooms starting from 1 July 2021.

Value added tax (VAT) will be implemented in China as of 1 May 2016, and the room charge and charges for other hotel services will be subject to VAT if VAT is in effect at the time such charges are charged.

Please inform Four Seasons Hotel Hangzhou at West Lake in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

FAQs about Four Seasons Hotel Hangzhou at West Lake

  • Check-in at Four Seasons Hotel Hangzhou at West Lake is from 15:00, and check-out is until 12:00.

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Guests staying at Four Seasons Hotel Hangzhou at West Lake can enjoy a highly-rated breakfast during their stay (guest review score: 10.0).

    Breakfast option(s) include:

    • Continental
    • Vegetarian
    • Gluten-free
    • Asian
    • American
    • Buffet

  • Four Seasons Hotel Hangzhou at West Lake has 1 restaurant:

    • Jin Sha

  • Yes, there is a hot tub. You can find out more about this and the other facilities at Four Seasons Hotel Hangzhou at West Lake on this page.

  • Yes, Four Seasons Hotel Hangzhou at West Lake is popular with guests booking family stays.

  • The prices at Four Seasons Hotel Hangzhou at West Lake may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Four Seasons Hotel Hangzhou at West Lake is 2.7 miles from the centre of Hangzhou. All distances are measured in straight lines. Actual travel distances may vary.

  • Four Seasons Hotel Hangzhou at West Lake offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Hot tub/Jacuzzi
    • Massage
    • Cycling
    • Games room
    • Bicycle rental
    • Beauty Services
    • Foot massage
    • Fitness/spa locker rooms
    • Fitness
    • Spa facilities
    • Spa lounge/relaxation area
    • Tour or class about local culture
    • Full body massage
    • Hair treatments
    • Spa/wellness packages
    • Bike tours
    • Swimming Pool
    • Facial treatments
    • Body treatments

  • Room options at Four Seasons Hotel Hangzhou at West Lake include:

    • Double
    • Villa
    • Suite
    • Twin