Offering standard rates and all-inclusive rates which include full-board, Hotel Río Serrano is in Torres del Paine. There is an on-site restaurant and a garden overlooking the Paine Massif. Free WiFi access in available in common areas. Fully carpeted, rooms at Rio Serrano have large windows offering scenic views of the Massif. All of them have heating, fans and private bathrooms. A buffet breakfast is served daily. Guests travelling with the all-inclusive program have complimentary breakfast, lunch and dinner. Regional specialties can be ordered at the restaurant, while enjoying one of the many wines from the property’s cellar. Drinks and cocktails can be enjoyed at De agostini Bar. Boat trips, hiking and horseback riding activities can be practiced. Additionally, guests can explore the areas choosing from several available excursions, for an extra fee. Hotel Río Serrano is 83 km from Puerto Natales and 325 km from Ibañez del Campo Airport in Punta Arenas. It is 4 km from one of the entrances to Torres del Paine National Park. Shuttle services can be arranged for an extra fee. Free parking is provided. Premium wireless connection is offered for a surcharge.

Couples particularly like the location — they rated it 9.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (9.5)

Want a great night's sleep? This hotel was highly rated for its very comfy beds.

Breakfast info

Buffet

Free private parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 single beds
or
1 extra-large double bed
2 single beds
or
1 extra-large double bed
2 single beds
or
1 extra-large double bed
2 single beds
or
1 extra-large double bed
2 single beds
or
1 large double bed
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Guest reviews

Categories:

Staff
9.2
Facilities
9.2
Cleanliness
9.4
Comfort
9.5
Value for money
8.0
Location
9.5
Free WiFi
8.3
High score for Torres del Paine
Select topics to read reviews:

Guests who stayed here loved

  • Robyn
    Australia Australia
    Everything. The view was amazing, the rooms extremely comfortable, the staff excellent, the food wonderful, and everything was spoltlessly clean.
  • Andrew
    United Kingdom United Kingdom
    Friendly helpful staff who were keen to help me practice my Spanish. Superb view from the dining areas. Convenient for access to Torres del Paine NP ( It took us about a 1 1/2 hours spectacular drive to the Welcome Centre, start of the TDP base)
  • Amanda
    United Kingdom United Kingdom
    Spacious room with fabulous views. Friendly and welcoming staff - all very professional. The hotel has a lovely spa and the public areas are tasteful and well-thought out. The views from the bar and restaurant are wonderful. There is a tourism...
  • Tim
    Australia Australia
    The view to the mountains is amazing, as per the pics. The hotel is superb and worth the expense, staff are so friendly and professional it is very clean and comfortable. The breakfasts are really amazing and plentiful, the pool is a tad cool, but...
  • Rebecca
    United Kingdom United Kingdom
    Great hotel and facilities, clean rooms. We had a room with a view of the park, and when the clouds cleared the view was amazing.
  • Lucie
    Singapore Singapore
    We stayed 3 nights and we loved everything about our experience at the hotel Rio Serrano Hotel + Spa ! The first impression is the most incredible - A direct view on Torres del Paine and the horses, birds etc moving freely in nature and ...
  • Steven
    United Kingdom United Kingdom
    The breakfast and indeed all food was exceptionally good. The location was exceptional too.
  • Anna
    United Kingdom United Kingdom
    The interior is very nicely done. The spa and staff were fantastic. The bed was incredibly comfortable with a selection of pillow thicknesses, amazing! The breakfast spread was amazing, lovely soft scrambled eggs and veggies was a bonus. All the...
  • Kim
    Australia Australia
    Pool & spa facilities were exceptional Tea & drinks were self served for hydration!
  • Lisa
    United Kingdom United Kingdom
    Comfortable rooms, excellent pool and sauna, friendly staff, superb view, restaurant food was good (breakfast and dinner).

Hotel surroundings

Restaurants
1 restaurant on site

  • Kaienk
    • Cuisine
      American • Argentinian • Italian • Mediterranean • Peruvian • Pizza • Seafood • Local • International • Latin American • Grill/BBQ
    • Open for
      Breakfast • Lunch • Dinner • Cocktail hour
    • Ambiance
      Family friendly • Traditional • Romantic
    • Dietary options
      Vegan • Gluten-free • Dairy-free

Facilities of Río Serrano Hotel + Spa
Great facilities! Review score, 9.2

Most popular facilities
  • Indoor swimming pool
  • Free parking
  • Free WiFi
  • Restaurant
  • Spa and wellness centre
  • Fitness centre
  • Facilities for disabled guests
  • Non-smoking rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Additional toilet
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
Bedroom
  • Wardrobe or closet
  • Extra long beds (> 2 metres)
Outdoors
  • Outdoor furniture
  • Sun terrace
  • BBQ facilities
    Additional charge
  • Terrace
  • Garden
Kitchen
  • Cleaning products
Room Amenities
  • Socket near the bed
  • Clothes rack
Activities
  • Live sport events (broadcast)
  • Live music/performance
  • Tour or class about local culture
    Additional charge
  • Movie nights
  • Temporary art galleries
  • Horse riding
    Additional chargeOff-site
  • Hiking
    Additional chargeOff-site
  • Billiards
  • Children's playground
  • Games room
  • Fishing
    Additional chargeOff-site
Living Area
  • Desk
Media & Technology
  • Telephone
Food & Drink
  • Coffee house on site
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Bar
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
  • Accessible parking
Reception services
  • Invoice provided
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Tour desk
  • Express check-in/check-out
  • 24-hour front desk
Entertainment and family services
  • Indoor play area
  • Board games/puzzles
Cleaning services
  • Daily housekeeping
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Business centre
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • 24-hour security
  • Safety deposit box
General
  • Shared lounge/TV area
  • Hypoallergenic
  • Non-smoking throughout
  • Allergy-free room
  • Wake-up service
  • Heating
  • Soundproofing
  • Laptop safe
  • Packed lunches
  • Soundproof rooms
  • Lift
  • Facilities for disabled guests
  • Non-smoking rooms
Accessibility
  • Toilet with grab rails
  • Wheelchair accessible
Indoor swimming pool
    Wellness
    • Fitness/spa locker rooms
    • Fitness
    • Massage chair
    • Spa/wellness packages
    • Foot bath
    • Spa lounge/relaxation area
    • Steam room
    • Spa facilities
    • Body wrap
    • Body scrub
    • Body treatments
    • Pedicure
    • Manicure
    • Facial treatments
    • Beauty Services
    • Sun loungers or beach chairs
    • Public Bath
    • Spa and wellness centre
    • Fitness centre
    • Sauna
    Languages spoken
    • English
    • Spanish

    House rules
    Río Serrano Hotel + Spa takes special requests - add in the next step!

    Check-in
    From 16:00
    Guests are required to show a photo identification and credit card upon check-in
    Check-out
    Until 12:00
    Cancellation/ prepayment
    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
    Children and beds

    Child policies

    Children of any age are welcome.

    Children 12 years and above will be charged as adults at this property.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    0 - 2 years
    Cot upon request
    Free

    The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

    There are no extra beds available at this property.

    All cots are subject to availability.

    Age restriction
    The minimum age for check-in is 18
    Pets
    Pets are not allowed.
    Accepted payment methods
    American ExpressVisaMastercardDiners ClubRed CompraCash

    The fine print
    Need-to-know information for guests at this property

    Our Full Board plan offers a luxurious experience with all meals included in the hotel's main restaurant, where you'll have the opportunity to enjoy the breakfast buffet, a la carte lunch and dinner accompanied by beverages such as juice, water, soft drinks and house wine. Along with this the program provides a stocked minibar in your room, meals and drinks from the Restobar - whose a la carte menu is available 12 hours per day - and practical lunch boxes for your expeditions. Stay connected with free WIFI in rooms and common areas, access to the spa, climatized pool, gym and sauna

    Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    FAQs about Río Serrano Hotel + Spa

    • Guests staying at Río Serrano Hotel + Spa can enjoy a highly-rated breakfast during their stay (guest review score: 8.5).

      Breakfast option(s) include:

      • Buffet

    • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

    • Río Serrano Hotel + Spa offers the following activities / services (charges may apply):

      • Spa and wellness centre
      • Fitness centre
      • Sauna
      • Hiking
      • Children's playground
      • Billiards
      • Games room
      • Fishing
      • Horse riding
      • Fitness/spa locker rooms
      • Spa facilities
      • Public Bath
      • Pedicure
      • Tour or class about local culture
      • Spa/wellness packages
      • Live sport events (broadcast)
      • Facial treatments
      • Temporary art galleries
      • Spa lounge/relaxation area
      • Swimming Pool
      • Body scrub
      • Movie nights
      • Fitness
      • Live music/performance
      • Beauty Services
      • Steam room
      • Body treatments
      • Massage chair
      • Manicure
      • Foot bath
      • Body wrap

    • The prices at Río Serrano Hotel + Spa may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

    • Río Serrano Hotel + Spa is 16.8 miles from the centre of Torres del Paine. All distances are measured in straight lines. Actual travel distances may vary.

    • Room options at Río Serrano Hotel + Spa include:

      • Twin/Double

    • Check-in at Río Serrano Hotel + Spa is from 16:00, and check-out is until 12:00.

    • Río Serrano Hotel + Spa has 1 restaurant:

      • Kaienk

    • Yes, Río Serrano Hotel + Spa is popular with guests booking family stays.