Kempinski Hotel Grand Arena Bansko
Pirin Street 96, 2770 Bansko, Bulgaria – Excellent location - show map
Kempinski Hotel Grand Arena Bansko
- Garden
- Pets allowed
- Swimming Pool
- BBQ facilities
- Free WiFi
- Balcony
- Bath
- Air conditioning
- 24-hour front desk
- Key card access
Get the celebrity treatment with world-class service at Kempinski Hotel Grand Arena Bansko
Being the only ski-in and ski-out hotel in Bansko, Kempinski Hotel Grand Arena Bansko is located in the very heart of the mountain resort, right across the Gondola lift station. The five-star luxury hotel features 157 Alpine-style rooms, including 25 suites and an exclusive Presidential Suite, fully renovated Kempinski The Spa, four conference rooms and dining rooms with spectacular views of the majestic Pirin Mountains, offering an authentic Kempinski gourmet experience. The Gallery restaurant offers themed buffets throughout the winter and BBQ at the sunlit terrace during the summer. The guests can explore the spirit of Mediterranean cuisine at Come Prima Restaurant in a romantic and cosy ambience. Live cooking by the hotel’s international culinary team headed by Executive Chef Nikola Todorov (instead of Trevor Portelli) in the open kitchen. In the winter, The Sushi Bar and Teppanyaki Grill welcome guests for an exquisite meal and show by expert Teppanyaki chefs. In summer, La Veranda Bar & Lounge offers not only a breathtaking view of the mountain but also a unique menu, superb summer cocktails and the sushi corner by the pool. Piano bar Sing Sing warms up the winter nights with amazing live performances and a spirited atmosphere. The Lobby Bar is the perfect place for a morning coffee or a light snack for lunch, or even a nice cocktail in front of the cosy fireplace on cold winter nights. Free access to a 24-hour gym and to a thermal area of the Spa is included. It offers Finish sauna, Herbal sauna, sanarium, infrared cabin, experience showers, deep digital detox area, tailor-made aroma steam bath, laconium, one indoor and two outdoor swimming pools, kids outdoor swimming pool, indoor and outdoor hot tub and a unique snow room. Family-friendly Kempinski Hotel Grand Arena Bansko Bansko has a supervised Kids Club offering complimentary childcare for all hotel guests with children aged 3 to 12 years old with a daily programme with a variety of amusing activities and games. The hotel can organise airport pick-up and drop-off from Sofia and Thessaloniki International Airport.
Couples particularly like the location — they rated it 9.7 for a two-person trip.
Distance in property description is calculated using © OpenStreetMap
- Gondola Lift - 100 yards
- Bansko Lift - 150 yards
- 4 swimming pools
- Spa and wellness centre
- Private parking
- Free WiFi
- Family rooms
- 2 restaurants
- Airport shuttle
- Tea/coffee maker in all rooms
- Bar
Categories:
Guests who stayed here loved
- Bojan
North Macedonia“Excellent breakfast, pool and spa facilities in good condition, room was clean, with comfortable bed” 
Yordan
Bulgaria“The location of the hotel is amazing with stunning mountain view.The staff was very kind.The spa facilities was perfect”
Paul
Greece“Overall we had a great time at the hotel (and in Bankso). The check-in was quick and easy, and we were met with a complimentary glass of champagne, which was nice! The room was clean and modern, and the bathroom offered both a bath and a separate...”- Natalie
United Kingdom“Very clean, beautiful hotel with very accommodating staff. The spa is great and very well looked after. Great location with a clear view of the mountains but only a 15 minute walk into the main town. We stayed with a one year old and found it all...” 
Dejan North Macedonia“The rooms are spacious, I would recommend rooms with mountain view. La veranda pool is nice place to relax if there are not too many kids around The breakfast sitting area outdoors is absolutely stunning, with rich breakfast buffet.”
Stefan United Kingdom“Excellent spa , very nice rooms . Staff was very helpful”- Brigita
Germany“Great location, nice view, and the breakfast buffet was good.” - Varbanova
Singapore“We loved our stay at the hotel. The staff is amiable. The hotel and all the facilities we used (spa, restaurants, bar) were top-notch. The food at the restaurants is excellent. The spa treatment was world-class. Thank you.” 
Emine United Kingdom“Fantastic hotel with a very high level of customer service, beautiful rooms and incredible views. Amazing people working there, Antonio and Atidze at the reception , the housekeeping lady Hristina , the breakfast stuff as well and the girls...”- Stuart United Kingdom“Lovely little swimming pool to chill in. The selection at breakfast was exceptional. Dinner in the evening was a fair attempt at fine dining. The room was comfortable but particularly large. Excellent bathroom. Staff very attentive.”
Property questions and answersBrowse questions from guests for anything extra you want to know about the propertyThe property usually replies within a few days
Could we have extra bed in the junior suite.
Only one extra bed can be placed in a Junior suite. Extra charges per night will apply.Answered on 18 August 2020Do you allow small dogs
We allow dogs and cats up to 10 kg - one pet per room. Pet fee per night is EUR 10.00 /per pet per night/ plus additional one-time fee of EUR 25.00 fo..Answered on 18 January 2021Is the tea and coffee in the room complimentary or you have to pay for it?
If you use the in-room tea and coffee facilities to make it, it is complimentary.Answered on 2 October 2020I would like one junior suite for a family of 4 adults. I understand you have usually one bed in the room ( this would be suitable for parents)and you..
The only option for 4 adults are two double rooms. Rates you may find online.Answered on 24 August 2020Good morning When will be the last day of ski ? Pamporovo will be last ski day 23 March . So when is the last ski day in bansko?
11 April 2021Answered on 22 March 2021Hi! Do you have summer aktivity like hiking or nordik wolking with gided group in the mountain?
Our Ladies in Red and employees at the Reception can suggest suitable activities that will match your abilities and preferences.Answered on 26 May 2021- Still looking?
Hotel surroundings
Restaurants2 restaurants on site
- The Gallery Restaurant
- CuisineEuropean
- AmbianceFamily friendly
- Come Prima Restaurant
- CuisineMediterranean
- AmbianceFamily friendly • Romantic
Facilities of Kempinski Hotel Grand Arena BanskoGreat facilities! Review score, 9.3
- 4 swimming pools
- Spa and wellness centre
- Private parking
- Free WiFi
- Family rooms
- 2 restaurants
- Airport shuttle
- Tea/coffee maker in all rooms
- Bar
- Bath
- Outdoor furniture
- Sun terrace
- BBQ facilitiesAdditional charge
- Balcony
- Terrace
- Garden
- Ski pass vendor
- Ski storage
- Bicycle rentalAdditional charge
- ArcheryOff-site
- Cooking classAdditional charge
- Tour or class about local cultureAdditional charge
- Happy hourAdditional charge
- Themed dinner nightsAdditional charge
- Bike toursAdditional charge
- Walking toursAdditional charge
- Tennis equipmentAdditional charge
- Kids' club
- Horse ridingAdditional charge
- Cycling
- HikingAdditional charge
- BilliardsAdditional charge
- Skiing
- FishingAdditional charge
- Tennis courtAdditional charge
- Telephone
- FruitsAdditional charge
- Wine/champagneAdditional charge
- Kid-friendly buffet
- Kid mealsAdditional charge
- Special diet menus (on request)
- Snack bar
- Breakfast in the room
- Bar
- Tea/Coffee maker
- Valet parking
- Parking garage
- Electric vehicle charging station
- Accessible parking
- Invoice provided
- Lockers
- Private check-in/check-out
- Concierge service
- ATM/cash machine on site
- Luggage storage
- Tour desk
- Currency exchange
- Express check-in/check-out
- 24-hour front desk
- Kids' outdoor play equipment
- Indoor play area
- Board games/puzzles
- Babysitting/child servicesAdditional charge
- Daily housekeeping
- Trouser press
- Ironing serviceAdditional charge
- Dry cleaningAdditional charge
- LaundryAdditional charge
- Fax/photocopyingAdditional charge
- Business centreAdditional charge
- Meeting/banquet facilitiesAdditional charge
- Fire extinguishers
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- 24-hour security
- Safety deposit box
- Shuttle serviceAdditional charge
- Pet bowls
- Pet basket
- Shared lounge/TV area
- Air conditioning
- Non-smoking throughout
- Heating
- Car hire
- Packed lunches
- Soundproof rooms
- Lift
- Family rooms
- Barber/beauty shop
- Facilities for disabled guests
- Airport shuttleAdditional charge
- Non-smoking rooms
- Room service
- Open all year
- Pool/beach towels
- Sun loungers or beach chairs
- Open all year
- Pool with view
- Heated pool
- Pool/beach towels
- Pool cover
- Sun loungers or beach chairs
- Sun umbrellas
- Seasonal
- Suitable for kids
- Plunge pool
- Pool/beach towels
- Seasonal
- Adult only
- Pool with view
- Pool/beach towels
- Pool cover
- Sun loungers or beach chairs
- Sun umbrellas
- Kids' pool
- Fitness/spa locker rooms
- Personal trainer
- Fitness classes
- Yoga classes
- Fitness
- Massage chair
- Spa/wellness packages
- Foot bath
- Spa lounge/relaxation area
- Steam room
- Spa facilities
- Light therapy
- Body wrap
- Body scrub
- Body treatments
- Hair styling
- Hair colouring
- Hair cut
- Pedicure
- Manicure
- Hair treatments
- Make up services
- Waxing services
- Facial treatments
- Beauty Services
- Sun umbrellas
- Sun loungers or beach chairs
- MassageAdditional charge
- Spa and wellness centre
- SolariumAdditional charge
- Fitness centre
- Sauna
- Bulgarian
- English
House rulesKempinski Hotel Grand Arena Bansko takes special requests - add in the next step!
Child policies
Children of any age are welcome.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
Cots and extra beds are not available at this property.
The fine printNeed-to-know information for guests at this property
If you arrive with children, please inform the property about their age. An extra charge will apply for children 6 years old and above. You can use the Special Requests box when booking or contact the property directly.
Please note that smoking is strictly prohibited in all areas and penalty fees apply.
The hotel has the right to preauthorize the provided card at any time after confirmation.
Please note that the half-board plan includes daily buffet breakfast and daily dinner (3-course menu or buffet style, upon the hotel's availability; meals only). Drinks are at a surcharge.
Please note that rates on 31 December 2023 include a compulsory New Year's Gala dinner for the number of people included in the reservation.
We can accommodate pets up to 10 kilos and charges will applied
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Kempinski Hotel Grand Arena Bansko in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
License number: Б3-ВБ3-746-А1
FAQs about Kempinski Hotel Grand Arena Bansko
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Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.
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Kempinski Hotel Grand Arena Bansko is 0.8 miles from the centre of Bansko. All distances are measured in straight lines. Actual travel distances may vary.
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Check-in at Kempinski Hotel Grand Arena Bansko is from 15:00, and check-out is until 12:00.
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Guests staying at Kempinski Hotel Grand Arena Bansko can enjoy a highly-rated breakfast during their stay (guest review score: 8.9).
Breakfast option(s) include:
- Continental
- Full English/Irish
- Vegetarian
- Vegan
- Gluten-free
- Buffet
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Kempinski Hotel Grand Arena Bansko offers the following activities / services (charges may apply):
- Spa and wellness centre
- Fitness centre
- Sauna
- Massage
- Cycling
- Hiking
- Billiards
- Skiing
- Fishing
- Tennis court
- Solarium
- Kids' club
- Horse riding
- Happy hour
- Archery
- Personal trainer
- Bicycle rental
- Bike tours
- Cooking class
- Fitness/spa locker rooms
- Tennis equipment
- Tour or class about local culture
- Swimming Pool
- Walking tours
- Beauty Services
- Themed dinner nights
- Facial treatments
- Waxing services
- Make up services
- Hair treatments
- Manicure
- Pedicure
- Hair cut
- Hair colouring
- Hair styling
- Body treatments
- Body scrub
- Body wrap
- Light therapy
- Spa facilities
- Steam room
- Spa lounge/relaxation area
- Foot bath
- Spa/wellness packages
- Massage chair
- Fitness
- Yoga classes
- Fitness classes
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Room options at Kempinski Hotel Grand Arena Bansko include:
- Triple
- Twin
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The prices at Kempinski Hotel Grand Arena Bansko may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.
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Kempinski Hotel Grand Arena Bansko has 2 restaurants:
- The Gallery Restaurant
- Come Prima Restaurant
