Set in a traditional palatial residence, Palace Downtown overlooks Dubai Fountain and the lake surrounding Burj Khalifa. It features an Arabian-style spa and a gym with personal trainer. The guest rooms of Palace Downtown hotel are decorated in a contemporary Middle Eastern style and offer balconies and luxury bathrooms. All rooms are equipped with an interactive TV system, DVD player and free WiFi. Four different restaurants provide fine dining opportunities, ranging from Argentinian meat to Thai curries. All-day eateries serve a buffet of Mediterranean and Middle Eastern dishes. Leisure facilities at Palace Downtown include a palm-fringed outdoor pool and the spa offering facial and body treatments. Guests can also enjoy a Hammam, monsoon showers, hot tub and steam rooms. Palace Downtown is located a 5-minute walk from the Dubai Mall and the Souk Al Bahar shopping and entertainment centre. The property offers transfers from Dubai International Airport to the hotel upon request.

Couples particularly like the location — they rated it 9.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

The Address Hotels and Resorts
Hotel chain/brand
The Address Hotels and Resorts

Property highlights

Situated in the real heart of Dubai, this hotel has an excellent location score of 9.7

Want a great night's sleep? This hotel was highly rated for its very comfy beds.

Breakfast info

Continental, Vegetarian, Vegan, Halal, Gluten-free, Asian, American, Buffet

Free private parking available at the hotel

Loyal customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
or
2 single beds
1 extra-large double bed
1 extra-large double bed
or
2 single beds
1 extra-large double bed
1 extra-large double bed
or
2 single beds
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
or
2 single beds
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Sustainability certification

This property has one or more third-party sustainability certifications.
Guest reviews

Categories:

Staff
9.4
Facilities
9.2
Cleanliness
9.4
Comfort
9.4
Value for money
8.4
Location
9.7
Free WiFi
9.1
High score for Dubai

Select topics to read reviews:

Guests who stayed here loved

  • Sungm2n
    South Korea South Korea
    They are crazily friendly, nice accommodation, suitable for family trip. All the locations are near the central area of Dubai. The fountain view we can have romantic scenery at night time.
  • Špela
    Slovenia Slovenia
    Arabic style, very spacious room, fast service, excellent food, normal prices
  • E
    Ewa
    Poland Poland
    fantastic location. very nice staff. There was a birthday decoration waiting for us in the room. it was an extremely enjoyable stay. Tasty food.
  • I
    Taiwan Taiwan
    everything is good ,location excellent ,near Dubai mall , convenient and beautiful
  • Mieke
    Netherlands Netherlands
    Really the best hotel I ever visited. Lovely staff, great location. Most amazing breakfast and everybody was just so sweet to my daughter of 3 y old. When I go back to Dubai, this would be the place to go
  • Saad
    United Kingdom United Kingdom
    Rarely something provides sufficient value for money but this hotel truly did. As a family we couldn't ask for more. Great location right next to the Souk Al Bahar and Dubai mall so gives easy access to great places to eat and shop. The pool with...
  • Natalie
    Australia Australia
    It smells beautiful, Spacious and comfortable room, relaxing pool area
  • Amy
    United Kingdom United Kingdom
    This hotel went above and beyond. the service is exceptional, the room we stayed in- fountain view was amazing! the buffet breakfast was undoubtedly the best we have ever had in a hotel. The selection and variety was very good. The views from the...
  • Vanessa
    United Kingdom United Kingdom
    There was nothing you couldn't get for breakfast, absolutely fantastic.
  • Ozgur
    United Kingdom United Kingdom
    Location is Perfect , Mall just next to hotel classy : One of the best hotel in Dubai Also all staff very helpful but especially Sonia she is Gem for hotel We are very please to meet her as a person she was very helpful and understandable...

Hotel surroundings

Restaurants
6 restaurants on site

  • Al Bayt
    • Cuisine
      British • Middle Eastern
    • Open for
      High tea
    • Ambiance
      Traditional • Romantic
  • Buhayra Lounge
    • Cuisine
      British • Middle Eastern
    • Open for
      High tea
    • Ambiance
      Traditional • Romantic
  • Fai
    • Cuisine
      Asian
    • Open for
      High tea
    • Ambiance
      Traditional • Romantic
  • Thiptara
    • Cuisine
      Thai
    • Ambiance
      Romantic
  • Ewaan
    • Cuisine
      Middle Eastern
    • Open for
      Breakfast • Brunch • Lunch • Dinner
    • Ambiance
      Family friendly • Romantic
  • Asado
    • Cuisine
      Argentinian
    • Open for
      Dinner
    • Ambiance
      Traditional • Romantic

Facilities of Palace Downtown
Great facilities! Review score, 9.2

Most popular facilities

  • Outdoor swimming pool
  • Free WiFi
  • Airport shuttle
  • Family rooms
  • Free parking
  • Fitness centre
  • Spa and wellness centre
  • Tea/coffee maker in all rooms
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bath
  • Shower

Bedroom

  • Linen

Outdoors

  • Balcony
  • Terrace
  • Garden

Kitchen

  • Coffee machine
  • Electric kettle

Activities

  • Kids' club

Living Area

  • Desk

Media & Technology

  • iPad
  • Satellite channels
  • Telephone
  • TV

Food & Drink

  • Bar
  • Minibar
  • Restaurant
  • Tea/Coffee maker

Internet
WiFi is available in all areas and is free of charge.

Parking
Free private parking is possible on site (reservation is not needed).

  • Valet parking

Reception services

  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Currency exchange
  • 24-hour front desk

Entertainment and family services

  • Babysitting/child services

Cleaning services

  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business facilities

  • Fax/photocopying
    Additional charge
  • Business centre
    Additional charge
  • Meeting/banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • 24-hour security
  • Safety deposit box

General

  • Designated smoking area
  • Air conditioning
  • Wake-up service
  • Lift
  • Family rooms
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Room service

Accessibility

  • Upper floors accessible by elevator

Outdoor swimming pool

    Wellness

    • Spa lounge/relaxation area
    • Steam room
    • Hot tub/Jacuzzi
    • Spa and wellness centre
    • Fitness centre
    • Sauna

    Languages spoken

    • Arabic
    • Bulgarian
    • English
    • French
    • Hindi
    • Russian
    • Filipino

    House rules
    Palace Downtown takes special requests - add in the next step!

    Check-in
    From 15:00
    Guests are required to show a photo identification and credit card upon check-in
    You'll need to let the property know in advance what time you'll arrive.
    Check-out
    Until 12:00
    Cancellation/ prepayment
    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
    Children and beds

    Child policies

    Children of any age are welcome.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    0 - 3 years
    Cot upon request
    Free

    The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

    There are no extra beds available at this property.

    All cots are subject to availability.

    Age restriction
    The minimum age for check-in is 18
    Pets
    Pets are not allowed.
    Groups
    When booking more than 5 rooms, different policies and additional supplements may apply.
    Accepted payment methods
    American ExpressVisaMastercardDiners ClubJCBMaestroUnionPay credit cardCash

    The fine print
    Need-to-know information for guests at this property

    Kindly note that as per UAE law, guests are required to present a valid UAE Emirates ID or a valid passport upon check-in.

    For reservations with length of stay 2 nights and above, full stay deposit policy upon check-in may apply.

    Please note that there is an additional 20 AED tourism fee per bedroom per unit per night payable at the hotel directly.

    Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform Palace Downtown in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

    In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

    Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

    In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

    Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

    Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

    License number: 588614

    FAQs about Palace Downtown

    • Room options at Palace Downtown include:

      • Double
      • Suite

    • Palace Downtown offers the following activities / services (charges may apply):

      • Spa and wellness centre
      • Fitness centre
      • Hot tub/Jacuzzi
      • Sauna
      • Kids' club
      • Swimming Pool
      • Steam room
      • Spa lounge/relaxation area

    • The prices at Palace Downtown may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

    • Guests staying at Palace Downtown can enjoy a highly-rated breakfast during their stay (guest review score: 8.7).

      Breakfast option(s) include:

      • Continental
      • Vegetarian
      • Vegan
      • Halal
      • Gluten-free
      • Asian
      • American
      • Buffet

    • Check-in at Palace Downtown is from 15:00, and check-out is until 12:00.

    • Palace Downtown has 6 restaurants:

      • Buhayra Lounge
      • Ewaan
      • Thiptara
      • Fai
      • Asado
      • Al Bayt

    • Yes, there is a hot tub. You can find out more about this and the other facilities at Palace Downtown on this page.

    • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

    • Palace Downtown is 500 yards from the centre of Dubai. All distances are measured in straight lines. Actual travel distances may vary.