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Gary Muhammad the acting manager is a liar! When I told them, I am checking out early due to bugs in the room the woman at the desk stated i paid Booking.com, which i told them i paid at the hotel. Then she said i would have to call booking.com to have them send Marriott a cancelation. After being on the phone with Booking.com for almost an hour, Booking.com stated it was Pay at the hotel and they will have to refund the remainder of the 6 days. Booking.com stated they have had problems with this hotel in the past due to current management. Booking .com stated they would send them a message to refund! After an hour and a half on the phone i asked for the manager and Gary Muhammad came out and was very nasty and i said I am leaving and want to check out and i need some type of documentation showing i checked out, Mr. Muhammed stated again we need the cancelation from booking.com. Mr. Mahammad stated; “what is the reason why i am checking out early” and i stated “bed bugs in the room” and i am not staying in a hotel that has bed bugs and showed him pictures of the bed bugs! Mr. Muhammad stated that is a scab. I stated are you kidding me Scabs do not have legs, (what an idiot). I stated are bed bugs acceptable in your culture from where you come from, He did not respond and it was obvious he was protecting the Marriot Hotel and his employer. I told Mr. Muhammad that i would contact my charge card company and my attorney, have a nice day. I have bites on my body from these bed bugs. Beware and stay the hell away from this hotel, it’s gone way downhill! Mr. Mahammad also stated in his message that he inspected the room for bedbugs! Mr. Mahammad could not find any. HMMMMM the room would have to be heated and inspected by a licensed company trained to deal with Bedbug’s according to the health laws and all the rooms adjacent to this room would have to be quarantine and sprayed for bedbugs, Unbelievable!!!

The area has everything anyone could need. It has restruants, gas stations, BJ'S, banks, Wegman's, North Ponds Park with walking trails, Savers,Bill Grays and is very near Lake Ontario. And down Ridge Road is another bustling shopping area on Hard Road. And a little further is the town of Webster. It has grown into a very prosperous but still friendly place.

The hotel was good value for the price. The proximity to shopping and attractions was great. There were plenty of food options in the area. We visited the Seneca Zoo (2hrs), the Strong Museum (5hrs), and the Rochester museum and science center (2hrs) - we didn't visit the planetarium. We had a great visit!

Webster is in a really nice location, right outside of Rochester, but not so close that you have to deal with the big city feel. Lots of, normal everyday, shopping options for typical needs like Wal-Mart, Wegmans, lots of drug stores. Very quick drive to fun destinations like the Strong museum of play and Seabreeze. Also plenty close to a good right in Rochester hospital god forbid it's needed. Also since it's close to Rochester, there's plenty of unique restaurants to eat at in the city. Theres also plenty of surrounding areas that offer nice mild nature walking trails. And in the summer, you can head up to the north side of Rochester to the beach. You have all the access to what Rochester has to offer, without being inside the Rochester city limits and having to deal with big city traffic, parking, noise, people, etc.

Requested handicap room when booked. Upon arrival told none available. Was given 2nd floor room. Had to ask for a 1st floor room. Was given the farthest room possible from the handicap parking! Asked again next day & told none available. We were there during an excessive heat warning & my husband couldn’t shower for 3 days due to no safe handicap option. NOT HAPPY!🤬