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What Guests Said About Osceola:
6.0
Scored 6.0
Both chairs were broken in room, could not use.
Both chairs were broken in room, could not use. Manager did replace one upon request. Could not shower, the ceiling tile was half hanging off, and would fall on someone. When leaving, me, nor the maintenance guy could not get into room. I did not have time to wait for manager. Thankfully i left the window open, climbed in, got rest of my belongings, and left. Besides those, it was fine. TV worked, fridge worked, clean sheets and towels. It passed the fluorescent light test, as far as where there would be concern,
Barry
United States of America
8.0
Scored 8.0
It was a last minute stop fairly late in the evening but the...
It was a last minute stop fairly late in the evening but the staff was very pleasant when we checked in. The room was clean. I prefer softer beds but it was not uncomfortable. The staff in the casino was also very pleasant. The only slightly disappointing thing was breakfast wasn’t included and although it was available for purchase, it wasn’t available until 8 am and we needed to leave before then. I would stay there again though.
We were put on 2nd floor & no elevators. They graciously changed us to first floor in a room upgrade for a nominal fee.
Bed comfortable, hotel was clean.
Easy access on/off 35.
Nice selections for breakfast.
Glad they offer breakfast. that is a good value and i generally only stay at a motel that has a free breakfast. The staff at Osceola, IA location was very friendly and yet professional.
The room was an executive suite. I booked a non smoking but pet friendly room. It was not satisfactory so they upgraded my room which was excellent. Large, quiet, good location.
This hotel has a homey feel, comfortable beds, nice hot tub, and spectacular breakfast options. I've never been to a hotel that has good coffee and sugar free options. Bravo!
Cost effective. Room was clean, but hotel is dated and common areas not kept well. But, it appears other hotels in the area are similar. Price was was right for this one.
Clean, my request to avoid fragrances and deodorants was honored. All was in order. We were grateful for a no smoking hotel. The room was attractive if soulless.
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