Content guidelines

• Content promoting violence, discriminatory language or hatred against a person or groups based on the basis of who they are – this includes any form of discrimination based on the following characteristics: age, disability, ethnicity, gender identity and expression, nationality, race, immigration status, religion, sex, sexual orientation, veteran status, caste, political opinion and serious diseases.
• Content that harasses, bullies or threatens others (or incites others to participate in these activities) – Booking.com should be a safe place for all our users and so we will take a firm stance with respect to any content that could be deemed intimidating, threatening, rude or disparaging.

Booking.com is not a place for violent or offensive content, or content that’s deemed legally restricted based on local laws. We don’t allow:

• Content that promotes, facilitates or encourages any kind of violence against others – this includes threats of violence, recommending violence or any declaration to commit violence.
• Content that’s obscene, offensive or isn’t appropriate for all audiences.
• Content that offers, sells, advertises or facilitates the sale of regulated or restricted goods and services.
• Terrorism related content – includes content that promotes, supports or incites acts of terrorism, or that supports or represents any terrorist organisation, its leaders or associated violent activities. In addition, we don’t allow content that we deem, in our sole discretion and as aligned with the Consolidated United Nations Security Council Sanctions List, to promote, support or incite acts of violent extremism, or that supports or represents any organisation engaged in violent extremism.

Animal cruelty isn’t tolerated by Booking.com. Guests, partners and employees are expected to respect domestic animals and wildlife and to foster living conditions for animals that align with our Animal Welfare Guidelines.

We don’t allow:

• Content that displays or promotes direct contact with wild animals
• Content that displays or promotes animals in captivity with bad welfare conditions
• Content relating to activities, entertainment or sport events that are known to cause distress and harm to animals

Booking.com respects intellectual property rights and expects its guests and partners to do the same. Our policy is to:

• Review cases of notified intellectual property infringement and act to remove instances of infringing or suspected infringing content
• Disable accounts or otherwise restrict access to users who repeatedly infringe the intellectual property rights of others

If you’d like to report copyright infringement, you can do so using our copyright infringement reporting form.

Booking.com takes its privacy and data protection obligations seriously, in line with our applicable Privacy Statement.

We don't allow content that may put the privacy of our guests and other data subjects at increased risk. For example, guests or partners erroneously sharing personal data about other persons, including but not limited to sensitive or special-category personal data. This also includes credit card numbers, national identification numbers, driver's and other licence numbers, addresses or any other information that isn’t publicly accessible.