Lagoon Beach Road, Milnerton, 7435 Cape Town, South Africa
#169 of 203 hotels in Cape Town
Guests' ChoiceBased on 4692 hotel reviews
7.5Cleanliness
8.0
Comfort
8.1
Location
8.6
Facilities
7.8
Staff
8.2
Value for money
7.6
Free Wifi
7.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 14, 2024
Gareth
South AfricaHowever, the beds and pillows were uncomfortable. There is no option to book and pay for breakfast upfront on Booking.com, leading to confusion as the site indicates breakfast is included but does not provide a selection option during the booking process. The hotel's restaurants do not offer menus catering to vegetarians or those following keto diets. Additionally, the free Wi-Fi is highly insecure; my antivirus software detected continuous cyber-attacks while using it. Furthermore, the mobile network reception within the hotel is poor, making it difficult to use mobile data for connecting to the internet or for regular data services.
The hotel boasts a great location and offers neat and tidy rooms. Most staff friendly and professional.
Stayed in June 2024
Reviewed: June 10, 2024
Melinda
South AfricaCentrally located.
Stayed in May 2024
Reviewed: June 10, 2024
Jing
South AfricaThe low efficient of front desk, I asked the previous afternoon for the invoice, becuase will leave very early in the morning to catch flight, and gave all details to your front desk staff, she accepted and promised, but did do nothing and also not leave message to the staff of next morning, so took me about 40min in the morning and I am even late to airport...
Stayed in May 2024
Reviewed: June 10, 2024
Euston
South AfricaI called room service on my last night of my stay, and they never brought what I requested.
The sea view lol 😆 😍
Stayed in May 2024
Reviewed: June 8, 2024
Cheryl
South AfricaWe had damp in our bathroom
Location is excellent 👌🏻 staff were very friendly and accommodating
Stayed in May 2024
Reviewed: June 3, 2024
Lerato
South AfricaBreakfast was limited could have some pancakes or waffles.
Stayed in June 2024
Reviewed: May 31, 2024
Dizaliton
South AfricaNothing
The location and the food is great
Stayed in May 2024
Reviewed: May 28, 2024
Penny
South AfricaLovely space, the hotel is well maintained. Thoroughly enjoyed the breakfast, dinner was outstanding and loved the Spa treatments
Stayed in May 2024
Reviewed: May 27, 2024
Glen
AustraliaBreakfast was good & location perfect.
Stayed in May 2024
Reviewed: May 26, 2024
Vladimir
RussiaOne of the elevators was out of order. It did not hinder anything or anyone, but still it was not attended. The sink in my room was not working, I had to ask service team to come a take a look - this could have been noticed by the staff that was preparing the room, but it was not.
Location and overall facilities and staff are great
Stayed in May 2024
Reviewed: May 23, 2024
Peter
United KingdomNothing. If you needed anything there was always a staff member close by to help.
Breakfast really quite excellent, a wonderful display of fresh and good foods. No porridge and it appeared every morning, excellent service. Dinner, excellent and a very nice touch was a very young chef came to the table in his 'whites' to serve the dish he'd cooked. Well done. Very large underground parking, free, a bonus. Lovely room with balcony, a seafront view across to Cape Town and Table Mountain, one you'd never forget. Good value for money. In the bar, KWV 5 year old Brandy for a pound [UK} We shall go back. Soon.
Stayed in April 2024
Reviewed: May 23, 2024
Basetsana
South AfricaThe room was small
Stayed in May 2024
Reviewed: May 22, 2024
Lemeney
South AfricaShower was cold only became warm the evening. And the lady for room service just knocked once and let herself in.
Clean, comfy food was great dessert wasn’t so great.
Stayed in May 2024
Reviewed: May 22, 2024
Thomas
FranceThere was a little problem with the bath in our room we weren’t able to put the water, the thing was blocked in our arrival but it wasn’t a problem there was another way to put water in the bath.
It was really good
Stayed in April 2024
Reviewed: May 22, 2024
Shawna-leze
South AfricaI didn't have a nice view, and there was a lot of noise from the aircon fans or extractors just outside my room which meant I couldn't open my windows or balcony doors.
The room was clean, nice and comfortable.
Stayed in April 2024
Reviewed: May 21, 2024
Kemmone
South AfricaThe food was not nice, not appetising. The food is ridiculously expensive. The staff letting themselves in without us giving permission.
I like the beach view. The spa was good and helped us to relax. Mountain view. Room service was quick.
Stayed in May 2024
Reviewed: May 20, 2024
Bridget
South Africathe location , the beach picture is what sold me to the place but its not like that at all , the beach is not clean
the breakfast was good , they had more to choose from
Stayed in April 2024
Reviewed: May 17, 2024
Ngubane
South AfricaThere is no robes or slippers in the room, which I found odd. We waited an hour to be served complimentary bread while waiting for our food.
Stayed in May 2024
Reviewed: May 15, 2024
Nkosi
South AfricaThey did not give me a sea facing room
Location next to the sea
Stayed in April 2024
Reviewed: May 15, 2024
Judy
AustraliaIt took three room changes to get a working safe.
The guest rooms were a bit tired . No info on the a/c controls
Stayed in March 2024
Reviewed: May 12, 2024
Onkarabetse
South AfricaThe friendly staff were overwhelming. It very quiet and would not mind coming back
Stayed in May 2024
Reviewed: May 12, 2024
Rirhandzu
South AfricaThe fact that they do not have sea food on their menu
The view👌and their breakfast buffet
Stayed in April 2024
Reviewed: May 11, 2024
Noel
United KingdomGym facilities need improvement
Comfortable stay. Excellent views of Cape Town from the bar area. Delicious breakfast
Stayed in May 2024
Reviewed: May 9, 2024
Sandra
PortugalExcellent location with private acess to the beach! Good room service!
Stayed in April 2024
Sheffield, UK
Venice, Italy
Ohrid, North Macedonia
Woodward, USA
Kailua-Kona, USA
Sovicille, Italy
Wilkasy, Poland
Osnabrück, Germany
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content