surround hotel is somehow quiet, and there is not enough services if someone wants to enjoy local things.

clean, well organized and enough facilities for guest. Friendly staff at lobby, has the basement for motorbike or autos

Stayed in March 2024

Nice place! I spent one night there, just on the day of Lunar New year. Everything was great. The hotel is nice and clean. The shower is really good. The guy at the reception desk was very friendly and hospitable. I needed to check out at 12.00 but he kindly allowed me to leave my luggage at the reception until 14.00.

Stayed in February 2024

The Room overall was neat and had all the facilities needed for a comfortable stay. One issue i faced was my door lock card was not working and had to use keys which was pretty difficult to lock the room. Other than that it was a pretty decent hotel to stay in.

Stayed in January 2024

The bedroom lamp doesn’t work. Bathtub is designed poorly as the water goes around the bathroom to floor. Recommend the room without the bathtub.

Excellent staff response time. Room is spacious and clean. Hapro and Winmart is 3 minutes away.

Stayed in December 2023

It was a nice stay. Comfortable bed and hot shower. The staff was friendly. Good value.

Stayed in November 2023

only downsides were location bit inconvenient but not too bad if you just get grabs and dirty Bandaid on top of shower.

It was nice room, price was decent, staff ok

Stayed in November 2023

The communication level could be improved with a little knowledge of English, which is currently absent. The staff try to manage as well as they can and I got on well using a translator app. My first room had a leaking AC, so, I was given another room. This room had abathroom with slow drainage in the shower and a non-functional hair dryer. Service could be improved by taking care of these things proactively.

The room, linen, towels, and the bed was very clean, the mattress very comfortable (asian hardness level), and the room had windows. The room did its job and addressed my chief needs of a clean bed and bathroom very well.

Stayed in November 2023

Staff isn’t understanding English , and there aren’t giving the water bottles for free .

Providing good amenities 😊 and clean rooms.

Stayed in October 2023

Noise

Location

Stayed in October 2023

Bit far from the center. I thought breakfast is included in any kind of reservation. It would be nice to make it clear.

Cleanness, Spacious, Bathtub. I had very comfortable stay. Even though the staffs cannot speak English, they tried to communicate through Google translation.

Stayed in October 2023

The place is bit far to Trang Tien Plaza. A good 25 minutes walk. There isn’t any tour offices nearby. For travelers who likes Grab bike and car, it should be a problem. Grab car is less than 2 USD.

The hotel is super clean. The room is spacious designed especially the bathroom with a large wash basin. I have been traveling for the last 12 years and considered this hotel a needle in a haystack. Friendly staff and superb value

Stayed in October 2023

Great location near the centre. Very helpful staff that accommodated my requests. Comfortable and clean room. Recommended.

Stayed in August 2023

breaksfast is good, staff really help to serve the good breakfast. Location in the center of city so easy to reach there

Stayed in August 2023

Super hotel in Hanoi, bit far from the old quarter.

Stayed in June 2023

Second stay here. Modern hotel, nice clean room with a big bath inside. The receptionist was super friendly, professional and happy to help on a number of occasions. Overall really pleased with my stay. Recommended.

Stayed in June 2023

The mini bar kept making weird noise. Reception requested me for my ID apart from my passport since it was local rules for proof of my stay which was ridiculous and this is the first time I've ever heard of this. Noisy when people walking through the hallway.

not close to centre but worked out well for my plan cause it was nearer to my friensds. Cleanliness was good.

Stayed in March 2024

Cigarettes smell, especially in the bathroom. Window connected to an internal aeration channel.

Cheap rooms with late check in option not far from Hanoi Old Quarter. Spatious and clean rooms.

Stayed in March 2024

For an English visitor, it was a little hard communicating as the staff didn’t speak great English. We had to rely on Google translate. The hotel was also quite far from the main centre. It’s easy to get a taxi (using Grab), which is also very cheap (approx £1.50) but it’s about a 40 minute walk, and there’s not much around the hotel.

The room and bathroom were both a really good size, very spacious. It was also very clean

Stayed in March 2024

Shower wasn't great, some receptionists didn't speak English, no locked luggage room you just had to leave your luggage in the lobby, no breakfast option, you could hear other people in the bathroom from your bathroom

Nice room, really comfy bed, good air con, 2 working lifts, water refills every day (but only the ones on the side, the fridge ones weren't free)

Stayed in April 2024

The location is pretty bad, about a 40min walk to the actual center of Hanoi. The rooms are fine. The staff didn’t speak a word of English, but were polite and helpful.

The rooms are comfortable and big. The bathroom has a bathtub.

Stayed in March 2024

We came back one night to our window and door to our room open apparently you have to also lock your room with your key card which is unusual in Europe but we checked cctv and no one entered and all our stuff was still there. A little creepy . The lift also goes off at random times in the night

Nice big rooms comfortable beds and lovely customer service even though no one speaks English here. Was clean and well maintained. Good showers and AC

Stayed in March 2024

Lack of hot water

Cleanliness, friendliness and good location

Stayed in January 2024

Mold hidden behind the bed. The staff also asked us to cancel our booking.com booking when we arrived at noon if we wanted to check in early and pay them cash. When I said I won’t cancel, they made me sit down in the lobby for 2 hours. This is such a bad business practice to avoid paying commission to booking.com. Bedsheets were not changed from the old tenants when we checked in and just made to look nice. They don’t accept card at all even though they say they do, and only let you pay with cash.

The property was one of the cleaner stays in SEA in terms of overall cleanliness and the toilet. Worth staying for a night only.

Stayed in January 2024

No soundproofing. You can hear neighbors breathing in the bathroom, and people in the hallway. The room smelled of smoke even though it's advertised as a non-smoking room. The floor was not very clean. The window open on an air shaft, no sunlight.

The place is in good condition, not old. Great quality and assortment of toiletries, good bath towels, hand towels, and bathrobes. The bed is very comfortable. Lots of blankets available. Both reception and security were very nice and polite. Special mention to the cleaning staff who very kind and were exceptionally helpful.

Stayed in December 2023