There was not enough seating area for breakfast for the amount of guests being served

Location and complimentary activities

Stayed in June 2024

Pillows hard. I was actually hoping for a buffet breakfast at the price.. please advise your guest that room 5251 is haunted. We were not informed of the killer clowns that occupied the presence and that there was a history of mass murder after two or three families had died there please do not put anyone in room 5251.

Location. Staff was amazing and very friendly. Only a few steps away from everything you wanted to do in colonial Williamsburg

Stayed in June 2024

There were a few things that I wish were better. The first, the kitchen staff were somewhat rude, cutting me off to refill stations. I also wish that the mini golf that they advertise as 24 hrs, was in a better lit area. That was not safe along with the abandoned buildings with broken out windows was a little unsafe. The final issue we had was the feel of the beds along with the rollout bed was a VERY dated mattress. These 100% need to be replaced.

I love all the options of things to do, how close it was to Yorktown Beach & Busch Gardens.

Stayed in June 2024

Some areas looked a little run down. The restaurant was not a full service facility. Need more food options.

Good location and beautiful setting in the woods.

Stayed in June 2024

The hotel had a lot of great amenities and options for add-on services. The room was cozy, comfortable, and clean. Staff were mostly very nice.

Stayed in June 2024

There were loud noises in the night, like a generator being used. Very disturbing

Stayed in June 2024

Restaurant wasn’t open yet out back Long walk to elevators and even longer to our room…closest ice maker on the fritz

Excellent location…pool area nice and was perfect temperature. So close to historical area

Stayed in May 2024

Double beds instead of queen, unhealthy breakfast options, no nondairy milk or yogurt options.

Splash pad, pool, location. Quiet rooms even close to the lobby and game area.

Stayed in May 2024

Distance of room from parking

Ambience

Stayed in April 2024

The facilities could have used some updating, and it was confusing trying to find the front lobby to check in.

Exceptional location and incredibly accommodating staff.

Stayed in April 2024

When checking in the one receptionist was rude and grumpy to me and to the receptionist who was registering me. The other person reduced my receptionist to tears. I wrote this in my last evaluation you sent

Breakfast was fine. Very busy!

Stayed in April 2024

A little dated

Location and cleanliness

Stayed in May 2024

Very Noisy. I requested 3 rooms near each other and one was in a different floor. Hazzah eatery was extremely disappointing. Not enough seating room in the dining area to accommodate all the guests. Too many bus people. Beds were not that comfortable

Stayed in April 2024

Very limited breakfast.

Location, surrounding area and the hotel was very clean. All staff was very friendly and helpful.

Stayed in April 2024

Seemed to be popular with high school tour groups.

Pretty grounds, near William & Mary campus, CW visitor center next door.

Stayed in April 2024

Just wish that the breakfast had some more options for hot breakfast items. Otherwise, it was a wonderful stay!

Location is excellent and close to historic Williamsburg! We had a great visit and experience at the resort! The breakfast was good for folks on the go. The beds were comfy!

Stayed in April 2024

Breakfast wasn’t great but they don’t have a restaurant so it wasn’t a huge surprise.

Lovely staff, very nice pool and great location.

Stayed in April 2024

It’s quit sits back like its own lil community we just happen to stay here for our return trip back home and after just staying one night to rest our heads we are planning on returning. 15 minute walk to historic sites which we were not able to do because we checked in to late. They have a nice outdoor pool and a nice lil pool for the little ones. Mini golf corn hole boards as well as air hockey. Breakfast was decent they offered assorted bagels and muffins as well as cereals yogurt and fresh cut up fruit. Some breakfast sandwiches and boiled eggs. Plenty of bottled orange and apple juice as well as milk. Also I did see that they offered gluten free sliced bread and had almond milk for those that need that. All in all I would totally recommend them. Like I said we are planning on returning soon.

Stayed in April 2024

The beds were HARD. They had no give to them what so ever

Everything

Stayed in April 2024

Being on the first floor, I felt people could see into my room where the bed was. I had to get ready with the curtains closed, because I didn’t want people to see me in my bathrobe.

Location, cleanliness, location, size of room, location and the room is comfortable. I love that they have shampoo, conditioner, and body shower gel in the bathtub. It’s a nice bonus.

Stayed in March 2024

Pillows a bit lumpy and felt quite old fashioned to have a blanket/sheet combination rather than a comforter! Arrival and car parking was a little confusing in the dark - a little more light on what signs there were and better markings on the road surfaces would help this.

Great location, short walk (or easy shuttle bus) to sights. Clean and well appointed rooms, shower was hot with good pressure. Breakfast was great for me - hot sandwich and plenty of fruit. Bagels, toast and cereal also on offer.

Stayed in April 2024

Breakfast could be improved

Stayed in March 2024

Location...close to the visitor center of Colonial Williamsburg. Friendly staff

Stayed in March 2024

Wifi didn't want to connect to my phone . The bed was a little too firm for me.

When I checked in, the lady at the front desk was very helpful. We were looking for a place to eat dinner and she made some suggestions and gave us some menus to help decide. We went to 2nd street bistro and it was delicious.

Stayed in March 2024