Nothing

The facility was wonderful - we would stay there again. The breakfast was great and the staff was extremely helpful. It was clean and we liked the location.

Stayed in April 2024

The smaller size and character of the hotel were very appealing. We also enjoyed the open air rooftop restaurant and bat. Having a Starbucks adjacent to the lobby proved very convenient for early morning departures.

Stayed in May 2024

Breakfast should be included in the room rate - just my opinion Also, I left behind some clothes in the closet of the room. It's been a week now that I have been working to get them shipped back to me with no luck. I'm really disappointed about that and am still hopeful there will be some resolution. I've had conversation with housekeeping and the manager but no action to resolve the problem. I realize I am at fault but I called less than an hour after check out trying to be proactive but so far not a good ending.

Beautiful hotel property and close to the fabulous Central for diner. The rooms were super well appointed with small details considered and the bed were extremely comfortable. The person at the front desk when I checked in was most helpful and friendly.

Stayed in March 2024

The hotel was beautifully and thoughtfully designed. The staff was warm and welcoming and the location was perfect for seeing the museums in Montgomery. We would highly recommend!

Stayed in January 2024

Need some pillow options for folks who love soft down pillows.

The new interior design work/the renovation is simply stunning. Sets the bar for everyone else in town. On site food glorious. All the details had been considered. Wow!!

Stayed in December 2023

I prefer hard floors over carpet and I love a tub bath although the shower was nice! There was no charger cord for the makeup mirror, or at least, we couldn’t find one. We set the AC on 64 degrees because we like sleeping when it’s colder, but it never got cool enough.

The lighted cabinets and their layout. The rooms are very nicely designed and updated. It’s great they offered a makeup mirror, even though we couldn’t find the cord to it. It was very clean!

Stayed in January 2024

Everything was great

Everything

Stayed in November 2023

The breakfast oatmeal was very good. The music in the hotel was heard in my room in the morning when I was sleeping. I didn’t prefer that.

Stayed in November 2023

Need lights on the patio in room 501

Stayed in November 2023

Staff is great!

Stayed in October 2023

Beautiful rooms and public spaces. Beverly at front desk is superb! Great breakfasts at Kinsmith each morning with great playlist. Rooftop bar is beautiful setting but night we were there service was very problematic. Seemed like enough waitstaff but drinks had to come up from downstairs. Figure this is a staffing and maybe training glitch they can work out. Service in downstairs restaurant was impeccable. We were able to get laundry done with same day service (thank you, Beverly). Hotel location is great -short walk to Legacy Museum and across the street from Central Restaurant (excellent dinner choice). Just a beautiful property snd experience.

Stayed in September 2023

I thought the hallways smelled a little stale but not bad. The TV in the fitness center did not have a remote so we could not turn on TV and they could not find the remote.

I liked the architecture and the Starbucks connected to the hotel. I thought the lobby was really neat and the fitness room was great. The bed was comfortable and nice roomy bathroom.

Stayed in September 2023

Stylish hotel with very friendly and professional staff

Stayed in August 2023

Over-priced compared to other similar standard hotels in New Orleans, Memphis and Nashville. Not all staff that knowledgable (one didn't know directions to Legacy Museum) Roof-top bar for over 21's only so we couldn't enjoy that as a family (not advised in advance).

This is clearly a gorgeous hotel - design is really stunning. Staff are very friendly. Breakfast service in restaurant was great.

Stayed in July 2023

This property is amazing

Stayed in June 2023

Manager on duty was difficult but eventually after much consternation fixed the situation. Stated she didn’t have the type room we booked but after unnecessary back in forth said she could have a room after 7 pm when a late 6pm checkout would leave.I told her that was unsatisfactory as we were attending a concert at 7pm. She then said she had an 11pm check-in coming so she would give us their room and they could take the late checkout room. This all took about 20 minutes trying to check in when the bottom line was she was trying to boot us to a room of her choosing because we had booked the room with booking.com when the real issue was they allowed a 6pm checkout in the room we reserved. Totally unprofessional attitude and obviously under trained. As a Marriott Bonvoy member it was subpar to my experience with a Marriott property.

Location, decor, comfortable bed

Stayed in May 2024

Thicker walls?? I don't know. It was rough. I came away from my staycation exhausted from lack of sleep. For what I paid, I've learned the best isn't always the best. I'm scared to stay there again in case the walls are just as thin as the suite's were.

I had a suite on the top floor with a large balcony. The room was very nice, but my GOSH, the noise level on that floor was excruciating! I got hardly any sleep and had to take a nap when I got home! Kids were running up and down the halls, and doors were slamming ALL DAY LONG (I stayed in the room most of the time), causing my walls to shake. The loudness permeated through the paper-thin walls. It was the worst experience I'd ever had. And for an average of $600 per night for my suite, I felt cheated. Also, the rooftop bar - which is a HUGE draw for this hotel - was not opening until the following weekend. And no one bothered to tell the booked guests in advance. Then again, the rooftop bar is on the same floor as my room so I can only imagine the noise it would generate so maybe I should count my blessings! That said, the location was perfect for what I needed, and I've never had nicer staff in a hotel. Everyone was attentive, talkative, and friendly.

Stayed in April 2024

There was a strong smell of smoke in the hallways and in our room, but less. I saw a barbecue place behind the hotel. Perhaps the intake of the ventilation was pulling that in. Sickening. As we left, the fire alarm went off and fire trucks came. Don’t know what that was.

The room was nice, clean. The staff was friendly. The design of the room good.

Stayed in February 2024

Parking was not the greatest.

The room and the decor were great.

Stayed in September 2023

Understaffed. Bathroom sink would not drain. Not enough towels in the bathroom. Restaurant was mediocre at best. Mediocre at the very best. Would never eat there again.

Very nice property in terms of comfort and Esthetics

Stayed in November 2023

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Stayed in April 2024

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Stayed in March 2024

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Stayed in January 2024

There are no comments available for this review

Stayed in October 2023