210 West Rittenhouse Square, Philadelphia, PA 19103, United States of America
#4 of 89 hotels in Philadelphia
Guests' ChoiceBased on 215 hotel reviews
9.0Cleanliness
9.4
Comfort
9.5
Location
9.7
Facilities
9.2
Staff
9.4
Value for money
8.2
Free Wifi
8.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 8, 2021
Emily
United KingdomNothing
Excellent location, friendly and attentive staff, clean and very comfortable room with a lovely view over the park.
Stayed in June 2021
Reviewed: May 11, 2024
Walter
AustraliaWe did not pay extra for a park view and so found ourselves looking out onto the different sort of plant you find on the rooftops of city buildings. A bit disappointing. Room was still being made up at 7.45PM when we came back to the hotel on the first day. Ridiculous.
The twin room we had was spacious and well appointed. Staff provided us a good welcome. Great location on Rittenhouse Square. Very comfortable beds. Quiet room.
Stayed in May 2024
Reviewed: November 3, 2023
Megan
AustraliaAlarm went off during the early hours of the morning
Location is perfect
Stayed in October 2023
Reviewed: June 30, 2023
William
United States of Americafood, services
food fair, bathroom average, attention to details poor/fair
Stayed in June 2023
Reviewed: June 20, 2023
Angela
United States of AmericaShower was very small; rug was stained; pull out bed was mediocre; cleaning started great but fell off too quickly; most of the staff were great, but there were some exceptions.
Our meals were all wonderful from all those on the property. Restaurant staff were a pleasure to deal with. Size of our room was good. One gentleman at the reception desk was wonderful not sure of the name but wears a bow tie.
Stayed in June 2023
Reviewed: June 1, 2023
Scott
United States of AmericaThey’re racist
Nothing
Stayed in May 2023
Reviewed: February 4, 2023
Megan
United States of AmericaOur room was very warm and almost damp feeling. Hair in tub and stain on carpet near the couch. Both were off putting. The air system was just “hidden” by a board on the wall that had about a 2” gap so you could see dust and cobwebs etc. again, disappointing.
Location was great. Hotel staff were very friendly.
Stayed in February 2023
Reviewed: January 17, 2023
Terry
United States of AmericaI was due for a Booking.com upgrade and was informed at check in that the room was an upgrade. Unfortunately since I know the hotel so well, when I saw the room I knew it wasn’t true. I have stayed in far better rooms many, many times in the past. Please don’t think you can fool me, that isn’t a nice thing to do to a long term customer.
Love this hotel, have stayed there fir over 30 years.
Stayed in December 2022
Reviewed: January 27, 2022
Tor
United States of AmericaA Holiday Inn Express experience without the bargain.
Stayed in January 2022
Reviewed: November 28, 2021
Mitch
United States of Americaproperty needs an update. rooms lack a proper desk and outlets for the business traveller. for the high price, service is lacking.
front desk is courteous, good central location in philly
Stayed in November 2021
Reviewed: November 23, 2021
Stephen
United KingdomDrab decor in room. Very noisy air conditioning. Check-in described breakfast as “included”, when there was actually a limit to subsidy.
Great location overlooking lovely Rittenhouse Square. Friendly staff and good - if expensive - breakfast menu. Very comfortable bed.
Stayed in November 2021
Reviewed: October 18, 2021
Robert
United States of AmericaValet parking has always be the the weak part of the Rittenhouse service over the 10 years that I have been staying at the facility. Waiting 45 minutes for the car--particularly on check-out day- is not good. We understand staffing is an issue nowadays so are more forgiving on this trip. But I have been staying at the Rittenhouse for many years and the same issue existed pre-Covid. There must be a better system for accessing your car when leaving the property.
Stayed in September 2021
Reviewed: September 20, 2021
Alyson
United States of AmericaStaff at the Scarpetta restaurant were terrible. Ignored us at the bar, we left and went somewhere else.
Bathroom was nice, bed was comfortable.
Stayed in September 2021
Reviewed: July 28, 2021
Khalifa
QatarBed so soft and no catel for making tea
I like hard bed
Stayed in July 2021
Reviewed: June 19, 2021
Lisa
United States Minor Outlying IslandsJust had problem with room service but hotel fixed issue and it was all good.
Location & room & staff friendly
Stayed in June 2021
Reviewed: June 17, 2021
Jesse
United States of AmericaSincere apology.
Reception was rude and offensive. I was Instructed to walk to blocks to use the public washroom in Barnes and Noble, while I was waiting to check in. My girlfriends who were white, were given access keys to the hotel lobby washroom without question. I’m Asian.
Stayed in June 2021
Reviewed: October 4, 2021
Anonymous
United States of AmericaUnfortunately we stayed on a Sunday so the hotels restaurants and library bar were closed. We were able to get breakfast the next morning and the atmosphere was lovely as well as the staff.
Everything from the upscale feel to the exceptional service. We received a welcome basket and 2 complimentary drinks. We travel a lot and I'm quite picky. This hotel does not disappoint! Nice park across the street with a selection of restaurants nearby. Treat yourself if you're traveling to Philly 😊
Stayed in September 2021
Reviewed: May 14, 2024
Richard
United States of AmericaThere are no comments available for this review
Stayed in March 2024
Reviewed: May 10, 2024
Rafael
United States of AmericaThere are no comments available for this review
Stayed in May 2024
Reviewed: April 29, 2024
Tyler
United States of AmericaThere are no comments available for this review
Stayed in April 2024
Reviewed: March 31, 2024
Ji
United States of AmericaThere are no comments available for this review
Stayed in March 2024
Reviewed: February 19, 2024
Karen
United States of AmericaThere are no comments available for this review
Stayed in February 2024
Reviewed: January 28, 2024
Cowper
United States of AmericaThere are no comments available for this review
Stayed in January 2024
Reviewed: January 22, 2024
Nick
United States of AmericaThere are no comments available for this review
Stayed in January 2024
Reviewed: December 31, 2023
James
United States of AmericaThere are no comments available for this review
Stayed in December 2023
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