2400 West Loop South, Houston, TX 77027, United States of America
#200 of 430 hotels in Houston
Guests' ChoiceBased on 141 hotel reviews
7.8Cleanliness
8.4
Comfort
8.5
Location
9.0
Facilities
7.9
Staff
8.5
Value for money
7.8
Free Wifi
7.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 15, 2024
Ahmad
KuwaitThere is no one that could help you to carry your luggage
Location, staff and size of rooms where perfect
Stayed in May 2024
Reviewed: January 21, 2024
Judith
CameroonService at the reception really slow
Very neat. Modern. Amazing look and feel
Stayed in November 2023
Reviewed: January 2, 2024
Jan
NorwayNoises from the highway, service in breakfast area could be better and unstable wifi
High service level with the front desk, nice rooms and good bed
Stayed in December 2023
Reviewed: October 28, 2023
Mohammed
OmanRoom rate high
The location good
Stayed in October 2023
Reviewed: October 23, 2023
Masoud
OmanWhy they take deposit
Wider space
Stayed in October 2023
Reviewed: September 19, 2023
Jernaizisha
United States of Americathere was no microwave,
the room was great, the location was good, the bathroom was great
Stayed in September 2023
Reviewed: August 7, 2023
Charles
United States of AmericaBar prices and "service charge" - very outrageous prices!!! Never again!
Stayed in August 2023
Reviewed: October 8, 2022
Adina
United KingdomN/a
The room was fantastic, location near The Galleria was brilliant, staff was very nice and made us feel very welcome, I would definitely come back to this hotel next time
Stayed in October 2022
Reviewed: October 3, 2022
Tremisha
United States of Americano free breakfast
very nice
Stayed in October 2022
Reviewed: July 6, 2022
Emmanuel
UgandaNice room and staff helpful
Stayed in June 2022
Reviewed: March 20, 2022
Rosa
United States of Americathe price of parking lot
the location
Stayed in March 2022
Reviewed: March 11, 2022
Egua
Nigeriathe facilities need improvement
proximity to location of assignment
Stayed in March 2022
Reviewed: February 8, 2022
Roger
United States of AmericaI am being picky here but the pillows could have been softer.
Staff went the "extra mile," and made sure my laundry was done...on a Sunday! Room was spacious and the view was incredible! I could see the entire Houston Skyline from the eight floor! Barkeep was excellent as were the conversations with other patrons. Hot showers with lots of pressure felt amazing. Jacuzzi was hot and felt good even in the Winter. I am totally coming back to this hotel next time I am in Houston!
Stayed in February 2022
Reviewed: January 19, 2022
Kendra
United States of AmericaA little outdated, bathrooms had water damage.
Really enjoyed the location!
Stayed in January 2022
Reviewed: January 14, 2022
Juanpenabad
GuatemalaOld bathroom equipment, loud at night
Location, Room Size
Stayed in January 2022
Reviewed: January 6, 2022
Todd
United States of AmericaThere was construction on upper floors so only lower gloves were available. When you opened the curtains, your only view was of the ac units on the roof instead of a view of the city, the galleria or the area around the hotel.
Room was great, parking wasn't convenient. Hotel was easily accessible but leaving was not due to all the traffic on feeder road.
Stayed in December 2021
Reviewed: January 5, 2022
Claudia_mattos
CanadaThe only negative point is the restaurant, terrible breakfast. I don't know if it's because of COVID restrictions, but I don't recommend it. I was expecting a better breakfast with healthy and fresh menu options.
The hotel is lovely, well located, comfortable room, spacious bathroom. Excellent customer service; the hotel staff is attentive and very friendly. I will stay again at the Sheraton in Houston when I get back to the city.
Stayed in December 2021
Reviewed: December 11, 2021
Horatius
NigeriaThe Elevator wasn't properly suitable
peaceful and quite
Stayed in December 2021
Reviewed: October 25, 2021
Irene
United States of AmericaNeed to pay for parking.Theres a hair on our pillow case. Like 3 strands of long hair. I didnt use the pillow. The next day, we are taking nap and woke up from someone yelling, knocking our door. It was the housekeeping, telling us that our room supposed to be empty, my husbnd told her that our check out will be the next day. Im not happy about it, they supposed to call the room to check instead of knocking, yelling outside.
Close to our destination. The room is big and bed is comfy.
Stayed in October 2021
Reviewed: May 11, 2024
Abdulrazzaq
KuwaitSmell
Stayed in May 2024
Reviewed: April 7, 2024
Teneisha
United States of AmericaPaying for parking
Everything from the room to the breakfast to the customer service
Stayed in April 2024
Reviewed: September 26, 2023
Kierra
United States of AmericaThe staff was not available or attentive, took hours continuously to get an iron delivered to the room or any kind of guest service needs.
Location is great!
Stayed in September 2023
Reviewed: June 21, 2023
Diggs
United States of Americafriendly staff, facility was nice and clean
Stayed in June 2023
Reviewed: June 1, 2023
Amanda
United States of AmericaThere were flies all over the bar at happy hour and continental breakfast was swarming as well. I also found the food and drink to be expensive. Ordered happy hour wine to find out what was poured was not on the happy hour menu. Wish there was an iron in the room, the steamer provided was dangerous and constantly spit out hot water, aggressively. The floor we were on (12) noted ice/vending machine on the way finding and was not able to find it. The room was very cold, even turning off the AC. The sliding door to the bathroom came off the track very easily. The faucet of the sink was not appropriately sized to overhang the sink, could barely was hands. Wish there was liquid soap for hand washing, bar of soap not practical/sanitary. Shower took a while to heat up, wish we didn't have to waste so much water to hit comfortable temperature.
Location was great for the work sites we were visiting. Room was clean and comfortable, design is nice through out the hotel.
Stayed in May 2023
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