9939 Universal Boulevard, Orlando, FL 32819 , United States of America
#26 of 392 hotels in Orlando
Guests' ChoiceBased on 1728 hotel reviews
9.0Cleanliness
9.3
Comfort
9.3
Location
9.4
Facilities
9.3
Staff
9.2
Value for money
9.0
Free Wifi
8.6
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End of dialog contentReviewed: June 18, 2024
Louis
United States of AmericaSelf parking is quite a hike
Love love this hotel clean and comfortable
Stayed in June 2024
Reviewed: June 18, 2024
Laura
Irelandstaff in cafe was rude to kids. In general staff could have been warmer
facilities and space. pool was fab
Stayed in June 2024
Reviewed: June 17, 2024
Bryan
United States of AmericaN/A
The rooms are always clean when we arrive to stay, and the beds are so comfy!
Stayed in June 2024
Reviewed: June 17, 2024
Dennis
United States of America1/2 mile walk from parking lot to our room. Not enough shuttles. Paying to park - never seen that one before.
Nice amenities. Rooms were nice. Clean.
Stayed in June 2024
Reviewed: June 17, 2024
Marina
United States of AmericaWe didn’t know the fitness center has a charge 10 usd each person per day. And the SPA employees were rude to explain this.
Beautiful hotel with a great location
Stayed in June 2024
Reviewed: June 17, 2024
Edward
United States of AmericaSelf-parking is far away. The parking attendant in the self-parking booth did not understand his assignment. He did not tell me about scanning the QR code to set up parking. He sent me back to the valet area for help.
The overall appearance of the interior.
Stayed in June 2024
Reviewed: June 17, 2024
Kenny
United States of AmericaNothing
Huge property, very clean, very maintained and plenty of amenities
Stayed in June 2024
Reviewed: June 17, 2024
Samuel
United States of AmericaThe first nite the AC seemed not to work as good but the 2nd nite there was no problem
Location, cleanest, staff
Stayed in June 2024
Reviewed: June 15, 2024
Kalee
United States of AmericaParking lot is a HIKE from the hotel. But it’s worth it.
Comfy beds, great room service, yummy breakfast.
Stayed in March 2024
Reviewed: June 11, 2024
Beverly
United States of AmericaWonderful value. Super clean. Great location.
Stayed in April 2024
Reviewed: June 9, 2024
Jamillia
United States of AmericaNothing
Everything didn’t wanna leave
Stayed in May 2024
Reviewed: June 7, 2024
Valeria
BrazilCustomer Service - all the times I asked for assistance it was fast. For instance, safe deposit required maintenance; package delivery etc.
Stayed in June 2024
Reviewed: June 7, 2024
Giovannice
GermanyCleanliness was OK, but not the best (I found a pair of shoes from previous guests under my bed). Public transport to the hotel is mediocre.
The location is great, the rooms are spacious, and the overall impression is good and in line with the prices and expectations. Great free shuttle service to Universal Studios.
Stayed in June 2024
Reviewed: June 6, 2024
Tafara
United States of AmericaThe air kept shutting off, and it would get hot at times and the security guy locked us inside of the pool at closing, he was kind of rude...
This is my FAVE hotel, it's soooo enjoyable!!
Stayed in June 2024
Reviewed: June 5, 2024
Kellen
United States of AmericaNothing. Everything was great.
This resort is stunning! Their restaurants served the most delicious food, one of the best meals we have ever had. The service at the pool area was excellent. The room was very clean and the bed super comfortable. We can’t wait to go back!
Stayed in June 2024
Reviewed: June 4, 2024
Krysten
United States of AmericaSome of the staff appear unhappy or maybe they’re just overly busy
Beautiful, clean, lots of options for food, drink, entertainment.
Stayed in May 2024
Reviewed: June 3, 2024
Tajuana
United States of AmericaParking/valet rates
Location, Comfortable bed, Clean
Stayed in June 2024
Reviewed: June 3, 2024
Clete
United States of AmericaNot staying longer
Great Location, Great Amenities, every you need to enjoy a Business or Family Vacation in Orlando, don't even need to leave the property
Stayed in June 2024
Reviewed: June 3, 2024
Tanya
United States of AmericaParking is so far away and the shuttle was hit or miss
Stayed in June 2024
Reviewed: June 3, 2024
David
United States of AmericaSomeone on our floor was smoking pot in their room. It stunk up the entire floor.
It was a beautiful clean property.
Stayed in June 2024
Reviewed: June 2, 2024
Lorea
United States of AmericaNeed a bell man for luggage. Don’t get me wrong I like the service however when we check out there are no carts and I don’t have time to wait for a bell man to get my luggage.
It was all very clean and nice and welcoming.
Stayed in June 2024
Reviewed: June 2, 2024
Rochelle
United States of AmericaI loved everything about my visit I like everything from outside to inside everything was well put together. Definitely will recommend to friends and family, I will return in the future.
Cheer/Coach Convention Gold Coast Pop Warner overall the hotel was AWESOME
Stayed in June 2024
Reviewed: May 31, 2024
Gloriner
United States of AmericaEveything
Stayed in May 2024
Reviewed: May 31, 2024
Marlysgirl
United States of Americapool staff was so slow. ordering lunch took hours, so we went to the market inside
beautiful property, valet and check in were fast and friendly, very clean. well stocked market close to the pool
Stayed in May 2024
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