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  5. Reviews of Norland Inn & Suites Roseau

Reviews of Norland Inn & Suites Roseau This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

902 3rd St NW, Roseau, MN 56751, United States of America

#2 of 2 hotels in Roseau

Guests' Choice

Review Score

Based on 52 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.2

  • Location

    8.1

  • Facilities

    7.1

  • Staff

    8.2

  • Value for money

    6.9

  • Free Wifi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: February 27, 2024

    8.0
    Good
    • Leisure trip
    • Solo traveler
    • Deluxe Queen Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Sausage was over cooked

    Good

    Stayed in February 2024

  • Reviewed: June 9, 2023

    8.0
    Good hotel
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    It smelled like fish in our room🤣

    Convenient as we had a family member in the hospital

    Stayed in March 2023

  • Reviewed: January 30, 2023

    7.0
    Good
    • Family with young children
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    the rooms could’ve been cleaned a little better! lots of garbage between the wall and the head of the bed. dirty washcloth was wrapped up in the shower curtain.

    good area, spacious rooms, very friendly staff

    Stayed in January 2023

  • Reviewed: August 14, 2022

    7.0
    Good
    • Business trip
    • Solo traveler
    • Deluxe Queen Room with Sofa Bed
    • Stayed 4 nights
    • Submitted from a mobile device

    Needs some upkeep. Run down. Hot tub out of order. Food was ok.

    Was clean. Staff was nice

    Stayed in August 2022

  • Reviewed: August 2, 2022

    6.0
    Good but needs improvement.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night

    There were some drawbacks. When we checked into our room and tried to use the coffee maker, we found that it had not been cleaned from usage by the last guest. The water container was full of old coffee, the filter tray still had a coffee pod, and there was a used cup in the dispenser. There were no other cups provided. Also, in the breakfast room, they did not offer tea bags.

    The beds in the room were adequate. The wifi was also adequate. There is also a nice pool on the premises, although we did not use it. The location is also close to a grocery store if needed.

    Stayed in August 2022

  • Reviewed: April 24, 2022

    7.0
    It was a place to stay and was ok
    • Leisure trip
    • Couple
    • Deluxe Queen Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Better breakfast. Saturday was just cold cereal.

    It was ok.

    Stayed in April 2022

  • Reviewed: July 12, 2021

    7.0
    Descent place to stay passing through Roseau
    • With a pet
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    Hotel is a bit run down. May need updates soon.

    Great location. Very friendly and helpful staff (recommended 2 places to dine for supper and hot breakfast was served to my room in the morning!

    Stayed in July 2021

  • Reviewed: May 23, 2024

    10
    Are Roseau trip, quilt shop, and Polaris museum
    • Leisure trip
    • Couple
    • Deluxe Queen Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Super soft couch, no alarm clock,

    Nice walk in shower, nice bedding, extra pillows, evening sandwiches, good morning breakfast food.

    Stayed in May 2024

  • Reviewed: March 21, 2024

    9.0
    Nice place. If I get back up there I will stay again
    • Leisure trip
    • Family with young children
    • King Suite with Hot Tub
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast could have been better

    Nice room at a good price. Very friendly staff

    Stayed in March 2024

  • Reviewed: January 21, 2024

    4.0
    Acceptable but nothing more to add.
    • Business trip
    • Group
    • Deluxe Queen Room with Sofa Bed
    • Stayed 4 nights
    • Submitted from a mobile device

    The hotel does not seem to be maintained very well. My room was very dark. The smoke detector was hanging loose. Furniture is looking pretty beat up. I have stayed here before, 2 years ago, but it has not progressed in the right direction I'm afraid.

    Stayed in January 2024

  • Reviewed: January 4, 2024

    1.0
    Overpriced & Run Down
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night

    This hotel was probably awesome in its prime but it is well past that and they don't seem to care and are still charging premium hotel rates. All ice machines were broken, and we were told to buy ice and coolers if we needed them. The damage in our room was so substantial I went to the front desk with Pictures as I didn't want to be charged for them (I've read other hotels rip people off like this, thankfully this hotel does not do that), they didn't care about any of the damages, just said yea our housekeeping staff know what's already damaged and what would be new don't worry about it. The curtains/blinds were paper and being held on by tape(I had to ask for more tape to redo it as they were falling. The bathroom door was split and didn't open or close properly. 1 of the 2 beds felt like it was going to collapse at any moment. The room was not very clean (surface clean only), the carpet was grungy and there were crumbs and grossness by the beds and windows. There was supposed to be a hot tub, but when I asked the front desk where it was she said yea they took that out years ago and haven't removed it from the amenities list. The price we paid at this hotel for 1 night reflects that of a high-end/almost luxury hotel in any big city but is nowhere near what is promised on their website or booking.com's website. We made the best of our short overnight getaway by enjoying the amazing people and town/city. Next time we are in town we will choose to stay elsewhere.

    The breakfast was fairly standard and plentiful. The pre-toasted bread was odd but helped ensure there wasn't a big lineup. The space between tables in the dining room was tight but the hotel seemed quite full. The location was fantastic as it's close to everything! The mirror in the bathroom was really neat/nice, its sad that this was a highlight. The evening/overnight gentleman was awesome, very friendly, and helpful with suggestions on where to eat and what you could find in town.

    Stayed in December 2023

  • Reviewed: November 5, 2023

    10
    Polaris experience center visit
    • Business trip
    • Solo traveler
    • Deluxe Queen Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Very clean and great staff.

    Stayed in November 2023

  • Reviewed: October 31, 2023

    1.0
    Very unpleasant. Added to the stress of an already very stressful and sad weekend.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything

    If I could give this hotel a zero, I would. So disappointing when they are only one of two in town. It was filthy with dog hair in halls & rooms not vacuumed, stains in carpet, musty smells, hallways were dirty, front door of building looked like some kind of milk or maybe puke running down it. We stayed two nights and it was never cleaned off. Chair in one of the rooms look like something was spilled all over it. Breakfast was dried up stuff and just very unappetizing looking hot food, overall -super disappointed as a large number of our family came there for a funeral and the added stress of gross motel rooms did not help.

    Stayed in October 2023

  • Reviewed: May 21, 2023

    4.0
    good location but a very poor value
    • Leisure trip
    • Couple
    • Deluxe Queen Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    the room was in disrepair

    breakfast was ok. a step down from what it was for past stays

    Stayed in April 2023

  • Reviewed: July 9, 2022

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff did mention that the property had recently been sold, but it was extremely run down. It was obvious that there has been little maintenance. I hope the new owners do a better job in caring for it.

    Hotel staff were great.

    Stayed in July 2022

  • Reviewed: May 31, 2022

    10
    Wonderful place to stay will stay there again in the future.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights

    The hot tub and swimming pool was shut down for maintenance.

    The staff were superb. They helped my elderly parents with their luggage to their room and showed them how to work the t.v. The breakfasts were fantastic. I can't say enough on how courteous and helpful the staff was.

    Stayed in May 2022

  • Reviewed: May 31, 2022

    1.0
    Disappointed
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Our room was 85° when we arrived. The pool was down for maintenance/remodeling and no one informed us. The mirrors were silvering and had large silver circles in them that you couldn't see through. The lamp literally sparked when we turned it on. It was difficult for us to even get in the door as it would stick and you really had to push hard to get it open.

    The staff was understanding.

    Stayed in May 2022

  • Reviewed: May 30, 2022

    3.0
    Staff was warm and welcoming. Room was very disappointing.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Fix the bathroom and steam clean the carpets. Pool working would have been nice. Way overpriced. We should get some $$ back or at least a credit for a free better room next time.

    Breakfast both days were good. Friendly staff. Bad; No pool was not expected. The juice dispenser was out of order and the toilet wasn't working right and the bathroom ceiling had black mold and ceiling falling in above bathtub in the corner.

    Stayed in May 2022

  • Reviewed: May 28, 2022

    9.0
    There isn’t much to do or see in this small town but the warmth and hospitality of the staff at this particular hotel al
    • Business trip
    • Solo traveler
    • Deluxe Queen Room with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Usually pretty clean, the free adult drinks, and the free breakfast and light dinner.

    Stayed in May 2022

  • Reviewed: December 18, 2021

    10
    Was a very good stay!!
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Very good

    Loved staying here!

    Stayed in December 2021

  • Reviewed: November 12, 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Everything. Especially the breakfast.

    Stayed in September 2021

  • Reviewed: August 14, 2021

    10
    Just fine for the short stay
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Costs if you stay longer the cost should go down think about that

    Ok

    Stayed in July 2021

  • Reviewed: June 27, 2021

    5.0
    Old, run-down hotel that has seen better days. Fine if you just want to lay your head down to sleep.
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 1 night

    When we arrived to check in, I said I had reserved 3 double queen rooms. She said she only had one left and only received the reservation from Booking.com for one room. I was astounded. I was holding my confirmation and showing her the electronic confirmation in my phone, but she insisted they only had one room request. We almost left. Then, she started offering different, more expensive rooms available -- at a discounted rate. Our travelers had been on the road many hours and were looking forward to the hot tub for therapeutic purposes. We learned it wasn't working. Very disappointing. We would have booked elsewhere. We were not able to have our rooms near each other.

    Hotel provided concierge free dinner and two drinks. Breakfast delivered to the room, complimentary.

    Stayed in June 2021

  • Reviewed: May 31, 2021

    3.0
    Poor
    • Leisure trip
    • Couple
    • Single Queen Room with Sofa bed - Disability Access
    • Stayed 3 nights
    • Submitted from a mobile device

    Newer mattress. Ours was worn out. Not comfortable at all. Room needed some maintenence work. A little tlc. Carpet was pulled away from wall by window. This is dangerous for a person with disabilities

    1st day staff was to busy to serve it. We ate out

    Stayed in May 2021

Showing 1 - 25

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