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  5. Reviews of Holiday Inn Express Montgomery East I-85, an IHG Hotel

Reviews of Holiday Inn Express Montgomery East I-85, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

5135 Carmichael Road, Montgomery, AL 36106, United States of America

#24 of 60 hotels in Montgomery

Guests' Choice

Review Score

Based on 186 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.2

  • Location

    7.9

  • Facilities

    8.1

  • Staff

    8.7

  • Value for money

    7.7

  • Free WiFi

    8.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 26, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    The breakfast taste awful. I would recommend a complete overhaul of the breakfast, including serving fresh danish, new brand of pre-made omelets, and change the settings on the auto pancake system to ensure the pancakes are cooked all the way.

    The overall experience was nice. I enjoyed the Dove soap, lotion, shampoo and conditioner.

    Stayed in March 2024

  • Reviewed: March 12, 2024

    9.0
    Very pleasant stay for overnight stop.
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Easy to find using maps app. Property was clean. Staff was very helpful.

    Stayed in March 2024

  • Reviewed: February 15, 2024

    7.0
    Good
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The pool was a little chilly (indoor so bearable)

    Breakfast

    Stayed in February 2024

  • Reviewed: January 20, 2024

    9.0
    Wonderful
    • Business trip
    • Couple
    • Executive King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room was clean and smelled cleaned. The breakfast was very delicious. They have the doors locked after a certain hour and you can only get in with a key card. Made the place feel secure. Very good place.

    Stayed in January 2024

  • Reviewed: December 1, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Convenient location

    Stayed in December 2023

  • Reviewed: October 2, 2023

    8.0
    Our one night stay provided everything we hoped for
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Very good breakfast with attentive staff

    Stayed in October 2023

  • Reviewed: August 1, 2023

    7.0
    The room was nice and staff were very friendly
    • Solo traveler
    • Executive King Room - Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Room had a strong smell of cigarettes even though it was supposed to be smoke free It was very close to a bad neighborhood Hard to access the interstate from hotel

    Nice size room Comfortable bed and pillows Good breakfast

    Stayed in July 2023

  • Reviewed: July 23, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    No comfortable chair

    Stayed in July 2023

  • Reviewed: April 24, 2023

    9.0
    Value and comfort near the city
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    all motels in this price bracket use disposable plates and cutlery - but at least these plastic knives and forks were substantial

    Clean and comfortable. Good breakfast. not far from town.

    Stayed in April 2023

  • Reviewed: April 5, 2023

    8.0
    Very Good
    • Business trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    noise

    Cleanliness

    Stayed in April 2023

  • Reviewed: March 11, 2023

    9.0
    It was a good stay beds comfortable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    I did not get to eat breakfast we left before it was served

    Stayed in February 2023

  • Reviewed: November 6, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There was a sticky bug tray left in the room. Must have worked because I didn’t see a single live bug but the tray Had a lot of bugs stuck to it.Still can’t get that image out of my head!

    Bed was exceptionally comfortable.Staff was warm and friendly.Breakfast was standard but well prepared and kept warm

    Stayed in November 2022

  • Reviewed: September 8, 2022

    9.0
    The stay was very nice and appreciated the cleanliness
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    No microwave in rooms

    The hotel was awesome

    Stayed in September 2022

  • Reviewed: July 13, 2022

    8.0
    Basic but nice & clean hotel 10 minute ride to City center
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 1 night
    • Submitted from a mobile device

    the location, it is a bit far from city center but on the other hand you reach the Highway really quick when you move on.

    Clean hotel with nice room. Breakfast also good. Some restaurants across the street. Free parking and laundry room. Bed was also great.

    Stayed in June 2022

  • Reviewed: June 26, 2022

    7.0
    About what I expected.
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Location. Busy with lots of foot traffic, police around, and unsettling characters hanging around the property and surrounding establishments.

    The property was clean, great staff, good job with breakfast.

    Stayed in June 2022

  • Reviewed: June 21, 2022

    9.0
    Great hotel, nice staff, would book again if in the area!
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 1 night

    Nothing.

    Although the surrounding area was a little depressed looking as we approached (closed businesses, Taco Bell almost in the parking lot, Waffle House across the street), the facility was very clean and updated. Building had to have been recently renovated based on outward appearances. But other than a strong smell of chlorine when you passed the pool room and a discolored (white) window panel, everything seemed new and fresh. Bathroom was very clean as was bed, floor, etc. Breakfast was a delight with friendly staff on top of clearing plates and keeping hot foods refreshed. Though only there for a single night, couldn't have been more pleased.

    Stayed in May 2022

  • Reviewed: June 18, 2022

    9.0
    Need the staff to verify with booking .com that there was only 4 rooms instead of 5 but it was not d
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast was good, able too choose what I wanted.

    Very good

    Stayed in June 2022

  • Reviewed: June 16, 2022

    8.0
    Would consider again.
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 3 nights

    Size of room. One person couldn’t sit in chair at desk and the other get by to go to chair.

    Breakfast was great!

    Stayed in June 2022

  • Reviewed: June 12, 2022

    8.0
    Quiet, comfortable, staff was great, but property is a bit outdated
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 1 night
    • Submitted from a mobile device

    I think it’s probably time for an update

    The property was clean and quiet. There were many other people there but no noise at all. staff was great

    Stayed in June 2022

  • Reviewed: May 17, 2022

    8.0
    it was comfortable.
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    confusing to get into, neighborhood looked sketchy.

    clean, comfortable.

    Stayed in May 2022

  • Reviewed: April 20, 2022

    8.0
    Pretty decent, comfortable stay with a few minor problems
    • Leisure trip
    • Solo traveler
    • Executive King Room - Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing major. Pricing was a little high. I found a dead roach in the closet. The AC unit stopped working the night of my first night, and it was very humid and hot in the room. No microwave in the room, which kinda sucks. Wanted to try some of the lotion in the bathroom, but found out that it was previously used so I didn't. I know this wasn't the hotel's fault, but on my first night, about 4am, the dumpster truck came and was messing with the dumpster for a solid 10-15 minutes. Also, I was a little let down for breakfast. The turkey sausage gave me a tingly feeling in my mouth and the pork sausage didn't taste done, so I basically had carbs and eggs for breakfast, which kinda sucked because I love turkey sausage. Minus these few problems, I wouldn't mind going back.

    The bed was LIFE. I did not want to get out of that bed for anything. TV has plenty of channels plus movies. The workers were extremely nice. Served small cooked breakfast. The cinnamon rolls at breakfast were spot on delicious! The pool and gym were open as well, though I didn't get a chance to try out the pool. My AC stopped working the night I came in, however I was able to get it fixed the next day! Oh, did I mention that the bed was LIFE?!

    Stayed in April 2022

  • Reviewed: April 13, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Executive King Room - Hear Accessible with Roll in Shower
    • Stayed 1 night

    Nothing

    Good friendly staff good locational wa good

    Stayed in April 2022

  • Reviewed: April 6, 2022

    9.0
    GREAT
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Quite ,very clean

    Stayed in April 2022

  • Reviewed: April 5, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Febreez was used in the rooms. I have asthma, and it is a trigger for me. Don't use perfume to mask odors, clean the room

    Staff Very friendly

    Stayed in April 2022

Showing 1 - 25

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