The view was exceptional and all accomidation above expectation....However, just DON'T USE BOOKING>COM. They do not regard customer service as a priority and respond very indignantly when asked to adapt any accomodations.

Stayed in June 2024

Breakfast seemed overpriced and slow

Vibe of the property is really cool

Stayed in May 2024

The location wasn’t the best - it’s about a 15-min walk to Pike Place Market but I hadn’t realised that the downtown area is really quiet and unfortunately there are quite a lot of homeless people hanging about.

I stayed in the Deluxe King Room with Bayside view and the room and the view were both perfect. No complaints at all. The hotel in general is so beautiful and stylish, with such lovely views from all sides. Everything was super clean and the staff were so friendly!!

Stayed in May 2024

Amazing stay with a great restaurant and cocktail bar on site. Can't fault.

Stayed in May 2024

A little more options on the breakfast menu—maybe. Really nothing.

Wonderful maid service. Helped organizing my stuff! Best maid help I have ever had! Wonderful valet service with my car. Friendly and just wonderful! Front desk people were smiling and welcoming. The bay views from the room and from the restaurant on the 16th floor was so wonderful and the waitresses were so kind and thoughtful.

Stayed in May 2024

The arrangement of the flooring is confusing. The reception desk is on the top 16th floor so many new guests may be confused once they step in the hotel.

The staffs are very friendly and welcoming. The hotel is clean. The front desk manager Ms. Melissa Stephens is very helpful and always accommodating to make us feel home.

Stayed in April 2024

Unlike what was mentioned when booking the room, there was no mini bar, and some of the restaurant's chairs were not very comfortable. We would have preferred a buffet for breakfast. Breakfast is expensive and not really included, unlike what was mentioned at booking, since only $30 per person is refunded, while a simple order costs double. There is a lack of information regarding car parking options.

The room was terrific, with a nice view of both the city and the sea. Room service was prompt. Almost everything, restaurants, tourist places, shops, is within walking distance. The valet service, although a bit expensive, is very convenient.

Stayed in April 2024

Hotel was awesome,all the staff were wonderful, they're b our go to Hotel when heading to Seattle

Stayed in March 2024

On the expensive side, but very nice place.

The location was great.

Stayed in March 2024

Beautiful suite and lovely restaurant and lounge.

Stayed in March 2024

no issues

Very clean with lots of light, and elegant with a great big tub! The hotel staff was great especially Melissa at the desk who was very helpful!

Stayed in March 2024

Valet is unprofessional and sucks.

Stayed in March 2024

Location and comfort

Stayed in March 2024

Nothing comes to my mind. Everything was just excellent.

I really liked our room, the service was excellent, and it was pretty close to the convention center. We just needed to walk 12 mins to get there. The food was also pretty good

Stayed in March 2024

Staying at the Lotte Hotel was truly and simply a great experience for me and my girlfriend. Location was great, ambience was modern, clean, and cozy throughout the hotel, and the room we got was excellent. However, none of this would matter if not for the excellent service we got from Gladys at the front desk. From the moment we arrived, we were greeted with a smile and professional attention. She helped me with recommendations for local points of interest, jewelry shops, and other accommodations. She was incredibly helpful with room service requests, housekeeping requests, and she genuinely helped our vacation start off on a great note. Thank you Gladys for helping us feel welcome and well accommodated!

Stayed in March 2024

a design hotel in the down town

Stayed in March 2024

The valet parking area was a little small and got backed up.

The room was beautiful and large. It was spotless, and there was lots of natural light. Furnishings were comfortable and the room was well-appointed.

Stayed in February 2024

Slow service for drinks

Stayed in January 2024

Ambiance and decor

Stayed in February 2024

outside can be a bit concerning after dark.

Beautiful, smells divine, room feels luxurious, view of the bay is decent, staff was amazing.

Stayed in February 2024

I didn’t experience the famous Asian hospitality, given the hotel brand origin, especially at the reception desk and its staff. There was no minibar in my suite

Clean overall and very comfortable beds, spacious suite, floor to ceiling windows, fresh interior design

Stayed in February 2024

Maybe a couple less mirrors as they really are everywhere! In the room, they're in front of and behind the bed(s), and the bathroom is basically one giant mirror. While the mirrors in the bedroom were beautifully framed, the doors to the toilet and shower were mirrors on both sides. I don't mind an outer mirror, but I think I'm in the majority that most don't want to see themselves taking care of business. Our bathroom had this half circle double paned window, with mini blinds in between the panes for privacy, which was different and interesting. My mattress was disappointing in that it wasn't very comfortable. With the painstaking attention to detail on virtually everything else, to have lumpy mattresses is antithetical. I didn't inquire about different pillow types (feather, hypoallergenic, etc.) and should have, but that was my fault. They had the atypical 4 standard feather pillows. Do not leave anything in your car that you need for your stay as it's valet only, and they park the vehicles off-site. You can not go to your car once you've handed them the keys. It's also mixed with cars going to the theater, and after watching the attendants take the 3 cars in front of me, for whatever reason, they never came to me. My friend had to go to the attendant just sitting right inside and tell him I was waiting.

The overall esthetic and decor is most definitely top shelf. It's a quirky property in that the hotel actually starts on the 16th floor. The design of the hallway, at least on my floor, was very clever. The art in the rooms was fresh and fun and quite spacious. The lounge/bar was fantastic! To one side, it has dark wood and shelving akin to a classic library. Opposite of that are all windows where you can look down on the original Teatro dome. Some cozy seating, some group seating, but enough and decently spaced, so you're not tripping over people. Drinks were generous pours, and my friend got one of their special mixed drinks and was not disappointed. They have fancier titles, but I can't remember, so the shrimp skewer appetizer was so delicious, but while my friend really liked the beef kabob, I wasn't as impressed with it. You definitely have to go into the bathroom, which is in between the lounge and restaurant. It's laid out, so you're in a communal sink in the middle, then one side is men's the other women's. But it's pretty much all mirrors. Both sides of the stall door. The hotel is chic, fun, and modern. I was pleasantly surprised. Overall it was a really nice stay. Oh...24hr room service?! Yes, please! That was really sublime!

Stayed in January 2024

There was no microwave in the room, so we had some food that went to waste. Could not turn on individual lights, just all on or all off. Should have extra bathing towels in the room.

Beautiful accommodations, modern, amazing view of the city! Staff very friendly and helpful! Spacious room, loved that the tv swivels out, easy check in and out process. The coffee maker in the room was great! Brunch was amazing! And finally the location was perfect, right in the middle of everything we needed to get to!

Stayed in February 2024

No pool or hot tub

Everything

Stayed in January 2024