622 N. New River Dr., Surf City, 28445, United States of America
#2 of 13 hotels in Surf City
Guests' ChoiceBased on 393 hotel reviews
8.3Cleanliness
8.8
Comfort
8.7
Location
9.2
Facilities
8.4
Staff
8.9
Value for money
8.0
Free Wifi
8.3
Each review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 29, 2024
Susan
United States of AmericaThe bed was not as clean as we expected. Upon pulling back the duvet, there was a lot of hair (not ours) and bits of debri, sand, etc on the sheets. That was a really unpleasant surprise.
Nice room - set up very well for a small space. Convenient parking. Lots of soap, coffee, etc. Overall, room seemed clean.
Stayed in March 2024
Reviewed: March 3, 2024
Terence
United States of AmericaThere's nothing I didn't like that I.can think of.
I like the Location.
Stayed in March 2024
Reviewed: November 10, 2023
Mary
United States of AmericaOnly one thing. After staying there, I noticed a smell to my bag and nite clothes. I don’t know if it was something in the sheets are in the cleaning products, but it was a little strong for me.
Close to the beach, very clean, staff was awesome.
Stayed in November 2023
Reviewed: November 8, 2023
Charles
United States of AmericaNo breakfast
Stayed in November 2023
Reviewed: October 28, 2023
Brake
United States of AmericaCleanliness, updated chairs, room choice of color, truly theme, and decorations, free WiFi and free bicycle rentals. We appreciate that the property was well kept.
I liked the location, the free bicycle, the updates to the property and the friendly staff! The only thing I didn’t like was my room was beside the guest laundry and someone started washing clothes really early in the morning and the noise of the washing machine was very loud in our room.
Stayed in October 2023
Reviewed: October 14, 2023
Tara
United States of AmericaGreat location and within walking distance to the beach. Surf City is a tourist town for sure! Plenty of restaurants, shopping, entertainment, and of course, surfers everywhere! I absolutely enjoyed my stay and will definitely be back :)
Stayed in September 2023
Reviewed: October 12, 2023
Dennis
United States of AmericaBed was too soft
Location
Stayed in October 2023
Reviewed: September 19, 2023
Chelsea
United States of AmericaThey have their own booking / payment method I was unaware of while booking through booking.com. I booked with the intent to pay when I arrived and as soon as I booked, I was sent an email saying I needed to pay through their site right away. They were friendly and let me wait to pay so I appreciate that, but if I knew that was how it was, I probably would’ve chose somewhere else.
Great location, that is the best thing about this place/area. Ocean is right across the street.
Stayed in September 2023
Reviewed: September 13, 2023
Jeffrey
United States of AmericaI don’t spend a lot of time on the phone or email and the checkout instructions were sent to email.
Very clean and tidy. The location is amazing.
Stayed in September 2023
Reviewed: September 7, 2023
Patricia
United States of AmericaA lot less emails and texts would have been nice.
The room was updated nicely & comfortable.
Stayed in September 2023
Reviewed: August 21, 2023
Farmer
United States of AmericaNeeds some sort of table in the room , but that's the only we needed but didn't have
Stayed in August 2023
Reviewed: August 18, 2023
Natalee
United States of AmericaHow small it was but met every need.
The location was super convenient, very clean.
Stayed in July 2023
Reviewed: August 11, 2023
Jeffrey
United States of AmericaVERY SMALL SPACE... Basically an old motel from the 60's that has been renovated. Beds VERY FIRM... Price pretty outrageous for what you get...no maid service... RIDICULOUSLY COMPLICATED BOOKING PROCESS, MUST HAVE RECEIVED 20 EMAILS ABOUT BOOKING NEEDS OUTSIDE OF BOOKING.COM REQUIRED... BOOKING.COM SAID NO UPFRONT PAYMENTS REQUIRED.... EMAIL FROM LEASE COMPANY INSISTED ON 75% UPFRONT AND THEN TRIED TO TACK ON $80 FOR "BOOKING INSURANCE".
LOCATION...one block from the beach, very clean, does the job.
Stayed in August 2023
Reviewed: August 2, 2023
Marla
United States of AmericaBathroom was a little small
Location
Stayed in July 2023
Reviewed: July 30, 2023
Sarah
United States of AmericaVERY LOUD. You could hear your neighbors talking through the walls. I think the wall were made of cardboard
Super clean! Friendly staff
Stayed in July 2023
Reviewed: July 27, 2023
Robert
United States of AmericaThe room we got was unusually small in size. The bed was difficult to get into on one side.
The location was nice. Close to the beach. We also liked that we could walk around the neighborhood in the morning.
Stayed in June 2023
Reviewed: July 25, 2023
Adam
United States of AmericaNothing available to wash the sand from legs/feet upon return from beach.
Staff was great! One block of the beach, easy walk.
Stayed in July 2023
Reviewed: July 18, 2023
Monica
United States of AmericaThe staff was super accommodating, friendly and willing to help. Short walk to beach, beach access right across street. Room was clean. And loved the little extras- salt water taffy on bed
Stayed in July 2023
Reviewed: July 5, 2023
Glenn
United States of AmericaThought it was very expensive.
The room was exceptionally clean and comfortable. Would definately stay here again..
Stayed in July 2023
Reviewed: July 3, 2023
Kimberly
United States of AmericaWe had water issues each evening but the staff was very helpful and accommodating to fix the issues.
It was close to the beach and clean.
Stayed in June 2023
Reviewed: June 26, 2023
Kira
United States of AmericaThe walls are very thin so you can hear people in other rooms.
The various amenities that were offered such as the outdoor showers, pool, and cornhole. It was also steps away from the ocean.
Stayed in May 2023
Reviewed: June 20, 2023
Swenson
United States of AmericaThere was no place to put our toothbrush and other bathroom essentials. I would also suggest rug just inside the door and at the tub. My husband suggest maybe another small dresser or cabinet maybe under the TV. With him being legally blind we have to have everything put away and we had to be super creative for that thus time.
We loved the location and they had an ADA room for my husband. We also loved how much room the suite had, and the nice big frig it had.
Stayed in June 2023
Reviewed: June 15, 2023
Steve
United States of AmericaI didn't like that I couldn't stay longer in Surf City.
I like how the hotel was close to public beach access and a short walk to restaurants, etc.
Stayed in June 2023
Reviewed: June 13, 2023
Hendrix
United States of AmericaIt was a great little room with little extras that made our stay better! I loved how there were fresh flowers in our room! Cute little koozie keepsakes and treats from the shops around! I loved the outdoor showers on the property, that made our late night walks on the beach more convenient and kept up from tracking in so much sand. It was just a night away for a honeymoon, but the whole presentation made us feel like the staff knew! It was quiet and peaceful, very clean and they even had a broom so we could sweep up the sand we tracked it! It's just a great place and we will be back!
Stayed in June 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content